Jay Dropbox Community Moderator

Hi there, currently there isn’t a way to export all files at once, at least via the mobile app on an iOS device. There might be a method using the iOS Files app, though we wouldn’t have any info on how to do this on our end. On a desktop, you might be able to copy files from the Dropbox folder into iCloud via the method…

Thanks for the update. The Dropbox desktop application shouldn’t be creating any new folders outside of the Dropbox folder. My assumption is that Word or Powerpoint is doing it somehow (perhaps that was where the recent files were located), since it happened when you saved the file in the Dropbox folder, or there could be…

Hi Clare, if the files are saving in the Dropbox folder on your PC, but they’re not appearing online, then it means that the desktop app isn’t syncing. Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu…

Hi Janice, while it isn’t possible for the Facebook app to import directly from Dropbox, you can do the opposite and export photos directly from your Dropbox app into the Facebook app using the following steps: - Open the file you’d like to export in the Dropbox app - Tap the ellipsis (..) on the top-right and select…

Hi Kamil, I moved your post to the API forum for our specialist to help out!

Hi there, this sounds like a read-only shared folder. You’ll need to get the owner of the folder to change your permissions to allow edit access. Hope this helps!

Hi there, what steps from this thread have you followed? Could you include them in the next post and any alternative behavior when opening the app, and then what you expect to happen!

I hope you find a solution that’ll give you the least amount of admin to do on your end!

Thanks for the detailed requirements, Alison. Sounds like how TrueCrypt works when I use it occasionally by mounting a folder of the encrypted file. Long story short, it wouldn’t work the way you want it to, since it will see it as a hard drive that no longer exists, and thus the folder will be ‘missing’. You’ll get an…

Thanks for the info, I’ve forwarded this to our team for them to look into this matter further!

Hi there, could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Keep me posted with any updates!

Hi there, you can reduce licenses as Mark said to a minimum of 3 licenses, however the change will only appear on your account (and thus the reduced fee) when your account next renews, which is either in a month or year. If you can’t reduce your licenses and you did remove people in the past, check if those users were…

Hi Ilan, if you’re getting two status icons, it’s possible that it reinstalled itself twice. Could you try an advanced reinstall to see if this helps?

Oh happy day! Have a great week!

Sorry, old habits die hard, try clicking the face icon (or your custom avatar) on the top right of the screen to see the account you’re logged into on the site.

Hi there, we’ve located your ticket on the system and can see you were in communication with a senior agent. For now we’d recommend not downgrading your account, since you are on an older plan, and the senior agent is looking into this further. Just so you know however, downgrading an account will never result in your…

The Dropbox icon in the system tray doesn’t have the green tick any more, so as long as it’s white, it’s considered ‘fully synced’. The lack of green ticks on your Dropbox folder however is concerning. It could be to do with the 15 icon overlay limit in Windows, or it could mean that the app isn’t running correctly…

Hi there, is the Dropbox desktop application showing any error messages when you open it from the system tray? Are there any green icons on the files in your Dropbox folder on either computer? Any info you can find out would be great!

Glad you were able to resolve it so quickly, and for getting back to me on this! Have a great week ahead!

Hi there, the thread was closed since it was old and most users had the issue resolved. I've moved your thread in here to keep the topics together and reopened the thread for a short time.

Hi Liam, are you referring to tasks on Paper? If so, currently this isn’t possible on Dropbox. You can only create events with a specific date on it, and not a repeating event. I’ll pass that suggestion onto our team however for their consideration in future!

Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app. Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad? If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed? Thanks…

Just an update, the stable version is out now with the fix itself, so you can already follow my previous steps to get back onto the stable build flow.

Glad to hear it’s working now! Generally updates in the beta make their way to the stable version, unless there were further issues or more testing needed. It should automatically upgrade to the stable version the next time, however to be certain of this, when the next version is installed on your machine, uncheck the box…

Hi there, thanks for your query about the activity logs. Currently there isn’t any official documentation about how to read the information in the logs, or to output it in a specific format. Depending on the issue though, we might be able to assist with what to look for in the logs. Could you let us know more details about…

Thanks for the update, could you try installing the beta version of the app using the link on this page. The changelog includes the following: <SPAN class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1z80zc5iz81zjsz76zz81zycz83zz72z2z86zej36cxsxtez90z">- Fix a bug on Linux where the</SPAN> <SPAN class="…

Hi there, as we don’t officially support the Mint distro, we can only really provided limited support on this matter. I assume that you’ve already tried an advanced reinstall on your machine?

Hi Andy, I moved your post into this thread to keep similar requests together!

Hi there, we’re sorry to hear about your frustration on this matter. I’ve forwarded this information to our dev team to see if this can be amended for future upgrades to the desktop app. Thanks for the feedback!