Jay Dropbox Community Moderator

Sorry for the typo, I meant modification dates! I believe that autocorrect decided to go the wrong route entirely.

Hi @"BarryG", thanks for messaging the Community! Just for clarification, are you looking to put the Dropbox folder in a specific location when you first install it, or are you trying to access the 'desktop folder' on the other machine, as you suggested in your message? Any other info or screenshots would be helpful!

Hi @"venexiano", thanks for contacting us! Regarding the details, you've provided, I need more information since there are a lot of details here. Just for clarification, are you looking to only remove the local shared folder from the computer? Is it associated with the same Dropbox account as before, or would it be under a…

Hi @"CarynS", thanks for joining the Community! Just for clarification, are you using selective sync, which prevents entire folders from appearing on your machine. Are you using the online-only feature instead, which keeps the file structure, but files and folders take up no space on your Mac? Any other info or screenshots…

Hi @"IGHOR", thanks for messaging the Community! We appreciate this information as it might help other users who are looking to do the same thing on their own devices. I'd also like to mention that overall, this isn't a supported method of using Dropbox on your desktop, so if there are any issues with the implementation,…

Since the Dropbox folder is showing up as the same location, then it shouldn't be possible to have the folder appear twice, nor would it take up twice the space on your machine, since there is only one location. Is it possible that you've duplicated the Dropbox folder within the Dropbox folder itself using this migration…

Hi @"Detroiter", thanks for messaging the Community! You could do an advanced reinstallation to have the Dropbox folder located on another drive, begin the sync, and then pause the syncing. Afterwards, you could then copy the files from your old Dropbox folder to the new one, although, bear in mind that this could affect…

Hi @"nnurthen", thanks for messaging today! Could you try switching browsers to see if the same behavior occurs again? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"jordiboo", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"TaniaT", thanks for posting today! When attempting to attach files, is it loading the Dropbox site to find the files, or is it showing the local Dropbox folder on your computer? What email program or service are you using? Any other info or screenshots would be helpful!

Hi @"TCRCommunity", thanks for messaging the Community. Could you let me know if you're seeing any of those files on the events page, or the deleted files page? Were they in a shared folder or a private folder on your account? Any other info or screenshots would be helpful!

Hi @"MKD-W11", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Make sure to delete the Dropbox folders once the Dropbox desktop application has been uninstalled first, before…

When performing the advanced reinstallation did you follow the Terminal commands to clear any previous configuration files?

Hi @"eulin87", thanks for the information, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the info, it's possible that something on your network might be preventing access to all the Dropbox domains, or causing some other issue when it comes to downloading from the site.

Hi @"MalcolmGillott", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Uriel1", in general, if you have two separate computer profiles, and both Dropbox apps on their profiles are syncing to the same physical Dropbox folder, then this isn't a supported configuration. Only one Dropbox desktop application can sync to a specific Dropbox folder. If not, you would have some unexpected…

Hi @"phemsley", thanks for posting today! Thanks for the feedback about the new Sync and Storage dashboard. This was the intention by our team, in order to make it easier for users to see at a glance how much space is being taken up be Dropbox. If you have any further feedback, or queries, feel free to message back!

Do you have it set on the dark theme, or the system setting in the Dropbox desktop application preferences?

Hi @"Jorge M.16", have you tried downloading the files from another network entirely? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"barbarad", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing…

Hi @"Aurora S.", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"FabriziaT", have you replied to my colleague's email in order to have them assist you further on this matter?

Hi @"ianbakey", thanks for your message. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"tonyberber", I can see that a support agent has sent you an email following your chat with additional questions. Please could you reply to that email in order for them to assist you further on this matter. 

We've closed this idea after due to its inactivity. We do appreciate your suggestion, and you’re always welcome to submit more ideas in the future.

Hi @"pegas", thanks for contacting us! You can relink an old Dropbox folder to your existing Dropbox account (assuming it was already associated to the same account as before) by doing an advanced reinstallation of the Dropbox desktop application, and making sure to follow Step 11. It will still take a little time to…

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Are you certain that this is the Dropbox folder which is currently syncing to the Dropbox site? Could you confirm the location of this folder when right clicking it and choosing Get Info when compared to the one in the Dropbox desktop application preferences?

Hi @"pboucher1960", thanks for posting! Currently, there are two plans between Basic and Plus, which offer more quota. You can read up about them in this thread, although please note that availability of the plans depends on your region. If you have any further queries, feel free to message back.