Jay Dropbox Community Moderator

Hi @"terpsy", thanks for messaging the Community! Currently, there isn't a method to merge two Dropbox accounts together. Are you still actively using the free Dropbox account, or is it an older account with files in it? This will help me to assist further!

Hi @"Unigirl", thanks for bringing this to our attention. When you say that the Dropbox app hasn't been used in years, do you mean having it run and sync folders in general? Do you log in to your Dropbox account online? It sounds like you were using the Dropbox Backup feature, which allows you to backup certain system…

I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Apologies, the link wasn't attached in my previous message. You can contact support via this link.

Thanks for the info, at this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"Justina_Audio", could you ask the other members of the team to right click their Dropbox folders and choose the Available offline option. This will force the Dropbox folder to have all files and folders downloaded locally. 

Hi @"FrankGaz", currently there aren't any plans that offer the feature you're looking for. The closest feature we have is full text searching within documents, which allows you to locate keywords across all your files, and this feature is available on the specified plans listed in that article.

Thanks for the update, @"mgaal", that sounds like the steps in the link I attached in my previous reply to locate your billing receipts. I'm glad to hear that you were able to locate those invoices. If you have any further queries, feel free to message back.

Hi @"SGrice", I'm glad to hear you were able to resolve this matter. Could you let us know what steps you took as this may help other users in a similar situation?

Thanks for the update, @"roddrops", please let us know if this helps to resolve the behavior you're experiencing. 

Hi @"Ken R.7", yes, it should be possible to reinstall the Dropbox desktop application and choose to have all files set as default to be online-only. You would need to do an advanced reinstallation of the app using the steps in this link, and then choose the correct option during the installation of the app for your files…

Hi @"jmbee", are these unknown files all stored within a single folder in your Dropbox folder, or are they randomly located on your account?

Hi @"Shags2207", thanks for contacting us. Could you clarify what you're referring to regarding DocSend ending in May? Did you receive an email or other form of communication? Just so you're aware, Dropbox Sign is a different product when compared to DocSend, and as of yet, we've received no word that either service is…

Hi @"mgaal", thanks for messaging the Community. Just to confirm, have you followed these steps in order to access your invoices for Dropbox Fax? Have you also tried checking the Dropbox Sign webpage to view the invoices from there? This will help me to assist further!

Hi @"JoshEbs", thanks for bringing this to our attention. It sounds like you might be experiencing some issues accessing the Dropbox site, as you mentioned that you can't download the Dropbox desktop application from this link. Have you tried installing the app from a different browser, while your security software is…

Hi @"Arsobades", thanks for contacting us! From what I gather, you're considering switching from Dropbox to iCloud, is that correct? As we don't have a list of the comparable features between Dropbox and iCloud, I'll leave this thread open for other users to comment in with their experiences!

Hi @"aknyc", thanks for bringing this to our attention. It does sound like your account was signed out for some reason, which is why you were prompted to sign in again with your credentials. As it isn't possible to manually relink the CloudStorage folder, as this is fixed by the Mac OS system, you would need to allow the…

Hi @"mdt1", thanks for providing these details. The 300,000 file limit is primarily a soft limit, and can vary depending upon your hardware, however, above that amount, this would affect the performance of the Dropbox desktop application. If you're running the legacy version of the Dropbox app, you should still be able to…

Hi @"BenThrower", thanks for contacting us. Are you experiencing this when previewing files in Explorer, or via the Dropbox site directly? What error, if any, are you getting when attempting to preview these files? Any other info or screenshots would be helpful!

Hi anonymous, thanks for messaging the Community! Are you part of a Dropbox team, as it says invite members in the top of your screenshot? This would be why you're not able to delete your account, as only the team admin can delete team members from a team. Otherwise, if you are the team admin, you would need to delete the…

After a period of inactivity, this idea has been closed. Thank for you for sharing this suggestion with us. You’re always welcome to submit more ideas in the future.

It does sound like the image is corrupted somehow. Could you attempt to redownload the file from the site after switching browsers to see if the same behavior occurs again? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser…

Hi @"NMTaylor", thanks for messaging the Community. What is the file extension at the end of the images? Is it .jpg, .PNG, or another file type? Have you tried opening the images in another image viewer on your machine after downloading them? This will help me to assist further!

Hi @"edwarddev", thanks for messaging the Community. Have you tried sending a sample fax to test to see what will appear when it is completed? This will help me to assist further!

Hi @"PhilippSchuller", thanks for messaging the Community! Currently, there isn't a feature similar to what you're looking for with Dropbox. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! If you have any further queries, feel free to message back.

Okay, I'm glad to hear that things are working as expected once you removed the naming convention. If you have any further queries, feel free to message back.

Another question regarding this, are these files added by you manually in the Dropbox desktop application or uploading to the web, or are these files added automatically via a File Request?

Hi @"oyvindbs", thanks for bringing this to our attention. Do all of the initial files have _AI.txt as the ending part of the filename? I used the same automation on a sample folder, and didn't experience the same issue you had. Do you have any other automations on that folder, or the parent folder? This will help me to…

Thanks for the reply, I'd recommend contacting the support team directly to see if they can find a solution for this matter on their end.

Hi @"Frpx", thanks for messaging the Community. In general, the Dropbox desktop installation would automatically attempt to create the default requirements to work, which would include any firewall rules in Windows Defender. This should be similar to other programs that require inbound or outbound connections. Have you…