Jay Dropbox Community Moderator

Hi @"ericdou", did the other user activate the referral while connected to the same network are your current desktop machine?

Hi @"ajw31", is the Dropbox desktop application running normally and isn't paused? Do you have any sync icons on the files in the Dropbox folder? Could you attach a screenshot showing what you're seeing when you right click a file?

Hi @"danv13", as you've already tried some of the steps we would suggest, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Wanda C.1", thanks for messaging the Community! Currently, there isn't an option to set a tag to allow certain files to have loop enabled by default. As you've discovered, having one file looped, then disabling it on the next file will also disable the loop in general for all files. We appreciate the feedback on this…

Hi @"Anne03", thanks for messaging the Community! We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services!

Hi @"Frank P E.", thanks for posting! Currently, there aren't any methods for directly pausing or resuming syncing with the Dropbox executable itself, only within the app when it's running. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"BreeDeCunha", thanks for bringing this to our attention. Could you let us know which Dropbox plan you're referring to in the invoice? Is this for a personal account or a Dropbox team account? This will help me to assist further!

Could you provide the exact tablet brand and model number as found in your system settings? This can generally be found by going to Settings, then scrolling down and tapping About Tablet or About Device > Model. Could you also let us know the Android version from that page too?

Hi @"EstherKitheka", thanks for bringing this to our attention. Have you previously installed the Dropbox mobile app on your Android device, or is this the first time you're trying to do so? Currently, the minimum Android version supported by Dropbox is 9.0, so your OS should be supported. Any other info or screenshots…

Hi @"AlexRezamp", thanks for contacting us. In general, when downgrading from a paid plan, the previous billing information should be automatically removed from your account. I'm glad to hear that your recent contact with the support appears to have resolved this matter. If there's anything else we can assist with, feel…

Hi @"BrandyB", thanks for joining the Community! In order to understand what your group is seeing, could you provide an exact error message stating what they're seeing? Did you create a shared folder, and invite others to join that folder? Bear in mind that you don't share your quota with a shared folder, only you have…

Hi @"Photo O.", thanks for messaging the Community. Could you check if you have any hidden files or folders in these folders with zero byte files in them? Would it be possible to get clarification on what you mean by other users adding content from connected workstations? Are there shared folders within the folders you…

Hi @"gobluejd", thanks for the info. in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Teressa", thanks for messaging the Community! As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this…

Hi @"PKiefer", thanks for contacting us! In order to look into this further, I've sent you an email. Please could you reply to it when you get a chance? In the meantime, if there's anything else we can assist with, feel free to reply back here.

Hi @"RonvanderVeldt", thanks for messaging the Community! As the Dropbox desktop application is installed on the computer, it means that it's loading up on startup for all desktop profiles. On her computer profile, could you try preventing the Dropbox desktop application from starting up by following these steps? It should…

Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Jordan14", thanks for posting. As @"Mark" stated, if a Dropbox account hasn't been accessed for over 12 months, then it would be deactivated due to inactivity. If you have any old desktop devices which previously synced to that old account, then they might still contain the data on that account on the machine. If you…

Hi @"ibrokethelaw", thanks for contacting us! Currently, the naming convention feature does allow you to rename a file, but it would still need to keep the original file name in the new name. There are other apps and services that can rename files directly on your machine, which would then sync to the Dropbox site. Some…

Hi @"oreinar", thanks for joining the Community! Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

If you were to delete files in a shared folder, it would also delete the files for the other users too. One way around this would be to ask them to create a shared link to the folder, which will allow you to download whatever files you need. After that, they can create a file request link, for you to reupload the file to…

Hi @"DeborahJH", thanks for posting today! Just for clarification, are you using a shared folder from your organization, which does take up quota on your Dropbox account? If this isn't the case, please let me know more. Once I understand how you're syncing files, I'll be able to provide more specific information!

Okay, so the issue you're experiencing now is regarding the installation of 1Password on your browser, and then importing the passwords into that app, is that correct?

Hi @"gaylevangils", thanks for bringing this to our attention. Just for clarification, are you following these exact steps to export the passwords in the extension? Could you attach a screenshot showing what you're seeing on your machine, while hiding any personal info? This will help me to assist further!

Hi @"bnevin", thanks for the update. Please keep us posted on any progress you make!

Thanks for the images, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Just for clarification, do the files which are available offline have the green sync icon on them like in this article?

Hi @"ghiggi", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

I'm happy to hear that our team was able to assist you on this matter. Enjoy the rest of your week!

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.