Jay Dropbox Community Moderator

As you mentioned you're already in contact with the support team via email, it would be worth continuing the troubleshooting process with them directly as there might be more device-specific steps they will offer.

Hi @"RichardW18", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"EastyT", do you have any proxy, VPN, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"RobB38", thanks for your message. As @"Mark" suggested, you could have two Dropbox accounts, so it's important to determine if this is true, and which account has the data you're looking for. Please let us know any more details that could help us to assist you further.

Hi @"etewfik", thanks for messaging the Community! Currently, in order to set up 2FA with Dropbox, you'll need a mobile phone in order to begin the process. Once 2FA is on, you can then add other forms of authentication. If you have any further queries, feel free to message back.

Hi @"Alain_P", thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"karliwalti", thanks for messaging the Community. Have you encrypted all files on your Dropbox account, or only for certain files? Does this occur for both encrypted and unencrypted files? This will help me to assist further!

Hi @"SKSKSKSKSKSK", during the installation steps, there should be an option to have files automatically be online-only when the Dropbox folder is set up, instead of available offline. Do you see that option when installing the app on a new device, or when using the advanced reinstallation steps?

Hi @"Jasper B.3", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the info. It wouldn't be possible to have it stored in the EU from the beginning, even with a Dropbox team plan. It would need to be migrated to EU data after upgrading, and with having 10 licenses in the team.

Hi @"Fredrik_P", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"nunonaos", thanks for joining the Community! Currently, the option to have your data reside on EU servers is available for users on a Dropbox team subscription. If you are the admin on a Dropbox team, and you meet the other requirements listed in that article, you can follow those steps to migrate your data across. If…

Hi @"Hopppers40", thanks for joining the Community! Could you confirm that you're following these steps to share a folder with another user? Is this via the Dropbox site, the desktop app, or via Explorer/Finder? Are you certain that this is a shared folder, and not a team folder? Any other info or screenshots would be…

Choose the option related to the Dropbox apps and more, and that should allow you to get in contact with the team.

Hi @"Tika985", thanks for your message. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"phjsw", thanks for contacting us! We appreciate the feedback on this matter. Currently there isn't a method to have both Dropbox and Dropbox Replay syncing with one another in the method you're looking for. We take all comments into consideration when improving the Dropbox site and services. I'll leave this thread…

Hi @"Helsinboring", as you're still experiencing this behavior, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"lindberghansen", thanks for bringing this to our attention. Is it possible that you have any shared folders on your account, or any storage being used up in Dropbox Backup? Could you attach a screenshot of your sync and storage dashboard in the Dropbox desktop application in order to determine where the quota is being…

Hi @"EricD53", thanks for posting today! The preferences in the Dropbox desktop application should prevent the app from loading automatically when the computer starts up. Is it possible that you have the Dropbox desktop application set up to start up when booting in another way? This Microsoft article points out other ways…

Hi @"GPaul", what options do you get when right clicking the Dropbox folder itself? Do you get any Dropbox options, namely to mark the folder as available offline? Could you also try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Could you try disconnecting the USB and then disable the camera upload feature in the desktop app, re-enable it using these steps, and try connecting your USB again?

Thanks for the update. Please let us know if the issue occurs again in the future!

No worries, glad to have helped out! Enjoy your week!

Hi @"Alain Church", thanks for messaging the Community! Are you referring to having the external storage detected for the camera upload feature in the Dropbox desktop application, or do you want to use the Dropbox Backup feature? Any other info or screenshots would be helpful!

Hi @"jusy", thanks for the details. It might be worth getting in contact with the support team to see what could be causing this.

Glad to have helped out. Enjoy your week ahead!

Hi @"waltzoftime", thanks for messaging today! You can mark a folder as available offline by right clicking it and choosing that option, so all files within that folder would download to your machine. If you need any further assistance, please let me know!

Do you have it set to dark mode, or to follow the system theme, if your system is already on dark mode itself?

Hi @"electroDrive333", thanks for messaging the Community! Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"DaveLyons", thanks for posting today! Currently, there is the option for a file request link, which allows users to upload files to your Dropbox account without requiring a Dropbox account. However, the files aren't uploaded into subfolders like you requested, unless you use an automation to move files to different…