Jay Dropbox Community Moderator

Hi @"miniman", thanks for messaging the Community! Any file that has a green tick on it means that it's downloaded fully to the device, and doesn't require any further downloading. If the file is buffering, it's possible that there could be a minor issue with rendering the file, such as the codec needed or its size, but…

Hi @"sarahco4", thanks for the information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Kathryn Jones" and @"simonbands", I've sent you individual emails, please could you reply to them when you get a chance?

HI @"tsomek", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

If the team needs to download or access the files, they would need to mark the folder as available offline, which would then download the files to their local Dropbox folder. They can then copy the files to the external drive, if their Dropbox folder isn't already located on the external drive, in order to edit the files.…

Hi @"Andreaj", the icons show that they are team folders with the building icon on them, so they aren't normal shared folders. This means that you need to share each one individually to a group of users on your team, by following these steps.

Hi @"tholmes33", thanks for bringing this to our attention. Could you try marking the Dropbox folder as online-only by right clicking it and choosing that option? This should free up the space taken up on your computer. Keep me updated with any progress!

Thanks for the info. The shortcut files should be syncing across as normal, since Dropbox doesn't alter your files in any way. As it does appear to be for random files from the screenshot you posted, and the target file in the shortcut is missing, you would need to recreate those shortcuts in order for them to sync to your…

Hi @"Carbon14", thanks for bringing this to our attention. Could you try marking the file as available offline, and then mark it as online-only. Afterwards, could you try opening the file again to see if this helps? Keep me updated with any progress!

Hi @"RebeccaIceQueen", could you try using an incognito browser without any extensions running, by following these steps? * Open a private browsing/incognito window: Cached data and cookies can sometimes cause issues. Opening a private window should resolve problems in this case.* Chrome | Firefox | Edge | Safari * Disable…

Hi @"Bilbo", thanks for messaging the Community. The Dropbox folder is the same as other folders on your computer, so it should act like a normal folder. As this behavior only occurred after upgrading to Windows Server 2025, it's likely that this would be the cause, in combination with the backup program. As Dropbox…

Hi @"GregP1", thanks for bringing this to our attention. According to the link in the second image of the shortcut file, does the original file still exist at that location with the exact same name? Is this the same for all the shortcut files, or only for files located in certain locations? Any other info or screenshots…

Hi @"MelvisWeb", we wouldn't be able to give any advice on this either for the same reason. I'll leave this thread open for other users to post their suggestions.

Thanks for the info, were you able to use another network to test if you could download files from your Dropbox account?

Hi @"brookehawkins913", thanks for messaging the Community! Have you tried doing these steps to disable the screenshots in the Dropbox desktop application? Keep me updated with any progress!

Hi @"Goldbug", thanks for messaging the Community! You can see where the quota is being used up on your account from this page. Is it possible that you're a member of a shared folder, or have Dropbox Backup enabled on your account? Keep me updated with any progress!

Hi @"MelvisWeb", there isn't another process that doesn't begin with Dropbox. It might be necessary to perform an advanced reinstallation of the Dropbox desktop application to resolve this behavior you're experiencing on your device.

Could you try switching browsers to see if the same behavior occurs again? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

There could be some device-specific issues which could be preventing the files from being copied across. The support team should be able to provide more specific instructions for you in this instance.

Hi @"ibaphd", thanks for the information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"cyenx", thanks for bringing this to our attention. Have you tried uninstalling the Dropbox CLI entirely, and then reinstalling it to see if this helps? Do you have any GUI in order to attempt to load the full Dropbox desktop application itself? Any other info or screenshots would be helpful!

Hi @"CTYORO", we appreciate your feedback about giving the option to automatically rename duplicated files. We take all comments into consideration when improving the Dropbox site and services!

Hi @"rcvergs", thanks for joining the Community. When exactly did you delete the file from Dropbox Sign? Are you the creator of the document? Did you upload the file from your Dropbox account, or from your computer directly to the Dropbox Sign site? Any other info or screenshots would be helpful!

Thanks for the messages. Currently there aren't any solutions in relation to what you're experiencing with the sync icons in Explorer. Have you tried contacting the support team from the Dropbox account which you're seeing from Explorer.

Hi @"As83", thanks for messaging the Community! Are you able to log out of your Dropbox account from the desktop app by following these steps? Keep me updated with any progress!

Hi @"DaveInSWPA", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

HI @"ZachF", as it's trying to access the localhost, 127.0.0.1, this means it can't access the site that is hosted on your phone, since that IP address is only for the current device. Have you tried contacting the developer of the app for further assistance on this matter?

Hi @"Mandacious", thanks for contacting us! Could you try switching browsers to see if the same behavior occurs again? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Yes, if you remove your new device, then you should have 2 devices in total, meaning you can add a third to your account in order to do the advanced reinstallation.

Thanks for the details, now I understand your requirements. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Please also take note of Step 11, which is what you're looking for, in the advanced settings before completing…