Jay Dropbox Community Moderator

Hi @mike979, thanks for messaging the Community! Could you check the events page to see if the files show up there during the move process? Otherwise, the files might appear in the deleted files page if they were deleted somehow. Let me know what you see there, as this might help in recovering the files.

Thanks for the reply. Just for clarification, did you not receive the option to create a support ticket when going through the various options on the support page, such as this link on the desktop app section?

If you have the files in the Dropbox folder, then the files would be syncing normally to the Dropbox site. The Dropbox Backup feature is a different system which backs up certain folders instead of directly syncing them to and from the site. Could you attach a screenshot showing the error message you received?

Hi @SA25, thanks for messaging the Community. Is it possible that you enabled the Dropbox Backup feature on your Dropbox account? This allows you to backup certain folders on your computer to the Dropbox site, including the Documents folder. Did you move the Documents folder, or make any other changes to your account? This…

In that case, you can safely delete the shared folder. It should only remove it from your own account temporarily, as you can then rejoin the folder from the shared tab. This would also free up the quota on your Dropbox account which was taken up by the shared folder. [edit] Ah, just saw your other post. You can't delete a…

Hi @Johsar, thanks for the update. Have you mentioned these details to the support team, in relation to the 'raw' fiber connection somehow affecting the Dropbox desktop application when moving or managing files? As of yet, we haven't had other users contact us regarding this behavior you're experiencing, which is why we…

Hi @limousinestudios, thanks for your message. As you've noted, currently, it isn't possible to update an existing Dropbox Backup when using a different machine with the same external drive, as it is considered a different device or drive. To continue with using the backup, you would need to reconnect the external drive to…

Hi @liviaking, thanks for messaging the Community! Just for clarification, are you certain that you're not the owner of the shared folder, according to the list of members in the shared folder? Are you able to leave the shared folder from the shared tab? This will help me to assist further!

Hi @BumpaRoy, thanks for your message! As @Mark suggested, it should be possible for you to upgrade to a Dropbox team plan directly from a Dropbox Essentials plan by using the link he posted. If you're experiencing any errors, or have any other questions, please let us know!

Hi @samson88, thanks for the details. Could you clarify how you added the images to your Paper doc? Did you copy and paste them, drag and drop, upload them manually, or import them from your Dropbox account?

Hi @che830621, in addition to what my colleague suggested, we'd also recommend contacting the support team directly and mentioning this information to them.

HI @majko123, currently, we don't have any updates to share in relation to this matter. Were you able to get in contact with the support team to see if they had any further info?

Hi @samiman, thanks for your message. Could you attach a screenshot showing the icon you're seeing next to your Dropbox folder in order to understand what you're seeing? This will help me to assist further!

Thanks for the info. What options do you see when you access the support page while signed into your Dropbox account?

Hi @AIngoglia, could you let us know exactly what issue you're experiencing? Did you upgrade to a paid plan and get aand error message? Were you attempting to cancel or downgrade your subscription, like in the original post? Any other info would be helpful.

Thanks, I'm glad to hear that this resolved the issue you were experiencing. Enjoy your weekend!

Hi @deebeeeff, thanks for bringing this to our attention. What OS are you running on your machine? Have you tried reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Have you recently made any changes to your Dropbox account, such as a recent upgrade, migration to a team, or joined a shared folder?

Could you attach a screenshot showing the error you're getting when opening the Excel file on your computer in the Excel program itself?

Thanks for the details, I've sent you an email, please could you reply to it when you get a chance?

Hi @bunny h., thanks for messaging the Community. Are you receiving this notification on the Dropbox desktop application, or the Dropbox site when you log in? Have you tried marking the notification as read to see if this helps remove it? Keep me updated with any progress!

Hi @TReady2440, thanks for messaging the Community. Currently, the option to compare versions is only applicable for videos that have more than one version. At this time, there is no information on whether this would be rolled out to PDF files as well in the future. If you want to show the differences between the previous…

Hi @enaf_pcat, thanks for bringing this to our attention. If you create a new Paper document now and add some tags on it, does it appear in the lists you mentioned? This will help me to assist further!

Hi @WoofGrrrr, thanks for the message. I'd recommend voting for this idea in order to make your voice heard to our team. You can also comment in the idea post itself for any other suggestions related to the context menu items.

Thanks for the reply. It sounds like everything is in the default locations, if you haven't tried to move the Dropbox folder via the Dropbox desktop application previously. I'd recommend going through the advanced reinstallation steps to see if this helps with the message you're receiving. Keep me updated with any progress!

HI @Leslieschiffer, thanks for the image. Just for clarification, did you upload it directly to the site, instead of using the Dropbox desktop application to sync the file to your Dropbox account? When you downloaded the file to your iPad, did you download it via the Dropbox mobile app, or instead open or edit the file via…

Hi @kentbrew, thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Let me know if you see the same prompt again after following the above steps.

Thanks for the info, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

Yes, it would need to index and sync all files on your Dropbox account, unless you use selective sync during the installation to prevent certain folders from being downloaded to your computer.

Hi @robderon, thanks for the images. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account. Once you get a ticket ID from the automated response, which…