Jay Dropbox Community Moderator

Thanks for the info. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

It's possible that there might be an issue syncing the files in the desktop app. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"NLC99", thanks for bringing this to our attention. When you view the files in Finder, do they show up with the syncing icon as well, or do they show another icon? Any other info or screenshots would be helpful!

Hi @"Paolo M.", thanks for the update. The behavior of the tray icon has remained the same for many years, in that right clicking the icon doesn't bring up the context menu. Only Ctrl-clicking the icon would bring up that menu item. Double clicking the icon should bring up the Dropbox folder, and single clicking would show…

Hi @"yoshipo2010". thanks for the details. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Could you attach a screenshot of the version history for that specific file, by following these steps to view the history?

Hi @"wubblo", as it sounds like you've already tried the steps provided by the support team to verify the account, but weren't able to do so successfully, then there wouldn't be any other methods to access the account, unfortunately. We're sorry we can't be more helpful on this matter.

Hi @"hgreatrex", thanks for messaging the Community. It sounds like when you signed out and back in again, the Dropbox desktop application reverted to the older version without File Provider. It wouldn't be possible to relink to the File Provider folder, without first upgrading to File Provider in the desktop app. Could…

Hi @"v3h", thanks for contacting us! Could you clarify exactly which folder in Finder contains the sync icons? That would be the correct folder which is syncing fully to the Dropbox site. Have you enabled the option in the desktop preferences for the app to run when the computer boots up? Keep me updated with any details!

Hi @"emr1", thanks for messaging the Community! Are you only referring to the files as they appear on the Dropbox site? Have you changed any settings on the account page? Any other info or screenshots would be helpful!

Hi @"anton687", thanks for joining the Community! Could you let us know what plan you're currently on according to this page? Is it possible that you're on a DocSend trial plan? Any other info or screenshots would be helpful!

Hi @"Langnn", does the referral you sent to the user appear on your Dropbox account on this page? What is the current status of the referral? A screenshot showing this with the date of the referral, without the email address, would be helpful. This will help me to assist further!

Hi @"samuelc", thanks for messaging the Community! Do you have any apps or services that could be monitoring the Dropbox folder itself, and somehow interfering with the edits? As @"Mark" said, are the files literally empty or blank when you open them up? Any other info or screenshots would be helpful!

Hi @"GrantN", thanks for joining the Community! In addition to what @"Mark" said, regarding the registry, you can add more spaces before the Dropbox entries to place them at a higher priority than those of OneDrive. However, do bear in mind that any edits to the registry could result in unexpected behavior in general, and…

Hi @"rhuling951", thanks for providing these details. Are you using the same email address you used when you logged into the Dropbox account on your old machine? Could you check to ensure the correct account is logged in on the desktop app using these steps? Keep me posted!

Hi @"arzezio_7", thanks for contacting us. Just for clarification, are you looking for a refund from Dropbox after the chargeback went through, or are you looking to speed up the chargeback? This will help me to assist further!

The article I provided has the steps needed to do so, so you can do the move from within the Dropbox desktop application preferences. 

Hi @"Cloudsoverkorra", could you try to move the Dropbox folder to the external drive? This will allow you to sync the files to that drive, and download all of them there, and at the same time free up the space from the local drive.

Hi @"TonyR4", thanks for contacting us! Currently, it isn't possible to bulk download all your invoices in one go. You should be able to view the invoices from this page when logged into your account, which might make it easier for you to access each one to then download. If you have any further queries, feel free to…

The files would be available once the account transfer is done. This is in order to assign the file and folder ownership to a specific user, which can also be the admin themselves.

Hi @"MultiMatt75", thanks for posting today! When you delete a team member, you get the option to transfer their existing files and folders to another member on your team using these steps. That article also states which items are transferred across and which aren't due to sharing permissions and the like. If you need any…

Hi @"ObsidianR", just to clarify, could you confirm that you've followed the previous steps in this thread in relation to removing and redownloading the package?

Thanks for the information. At this point in order for us to look into it further, could you try contacting the support team directly? They should be able to provide some device-specific troubleshooting.

HI @"Jasper B.3", could you let us know what you mean when the settings aren't being applied when using selective sync? Are you getting an error message in the Dropbox desktop application?

Hi @"PebbleNick", thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"hattienixon", thanks for joining the Community. I understand your frustration over this matter. If it's still logging into the same Dropbox account, then there are still settings on the computer which automatically log it into that account. To remove those settings, we'll need to do an advanced reinstallation of the…

Hi @"rblinzler", thanks for contacting us. We appreciate the feedback regarding the changes to existing plans. We take all comments into consideration when improving the Dropbox services.

Hi everyone, if you're still experiencing these issues, please could you contact the support team for them to look into this in more detail.

Thanks for the details, the functionality you're looking for isn't currently possible with Dropbox. We appreciate the feedback on this matter and we take all comments into consideration when improving the Dropbox app and services.

Hi @"Paolo M.", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox desktop app!