Jay Dropbox Community Moderator

We can't remotely activate any accounts. In order for us to assist, you'd need to contact the team from another email address using the steps I posted previously. You can find instructions for opening Incognito Mode or Private Browsing mode here: * Chrome: https://support.google.com/chrome/answer/95464 * Firefox:…

Hi @"VaughanS", we wouldn't really be able to shed more light on why two different file managers provide different results. If Finder is providing wrong information, then you could try contacting Apple for further clarification on this matter.

Hi @"sweetybhardwaj", could you try these steps to contact our support team?

Hi @"Beverlymendes", thanks for bringing this to our attention. Could you confirm that you were signed into the correct account when you upgraded via the Dropbox mobile app? Does the payment appear on this page on your account? Keep me updated with any progress!

Hi @"John88", thanks for bringing this to our attention. Have they added no-reply@dropbox.com to their contacts list? Are you able to send the file request link again to their email? This will help me to assist further!

Hi @"cloudres", thanks for bringing this to our attention. We've not received reports about similar issues to what you've described. Have you considered backing up the files that didn't sync previously outside of the Dropbox folder, and then resume syncing in the app? This will help me to assist further!

Hi @"adrianxw", thanks for bringing this to our attention. Have you recently created your Dropbox account by any chance? This will help me to assist further!

Hi @"kristine03", thanks for bringing this to our attention. Do the files have any incompatible characters or symbols in them, preventing them from syncing to your machine? This will help me to assist further!

Thanks for the info. Are you able to delete the empty files from the Dropbox site directly?

It depends on what they decide in relation to your content, this could include removing or disabling access to the content, suspending your access to the Services or terminating an account entirely.

Hi @"supradyn", are your shared folders visible on this page on your account?

Hi @"Nik Nik", thanks for messaging the Community. If you choose to store and share NSFW content on your account, it would be at your own risk. We can only point you to the acceptable use policy on the site. Should this content be deemed to be a breach of the policy, then your account is at risk of being deactivated. If…

You can view the link from the file itself, or via this page on the site. and 'View link settings'. From there you can change it to view only.

Hi @"SL001", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"MotivatedMover", currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. Your available support options based on your plan and account type, which you can see on this page. Are they able to view the shared folder on this page on their account?

Could you try clicking the 'Show more options' to see what other choices are available?

Hi @"mild7_5mg", thanks for bringing this to our attention. If the files have been deleted over 30 days ago, then it wouldn't be possible to upgrade to a paid plan to recover them. The recovery period isn't retroactive, so you won't be able to delete files, already deleted over 30 days ago. I'm sorry I can't be more…

Just to check, when you deleted the app and files, did you perform an advanced reinstallation?

If a shared folder isn't successfully shared, then it could return to being a private folder. In doing so, it would be re-added to your account, like what you're seeing there.

Hi @"terri232", thanks for this info. If you're using the camera upload feature, then it is possible to automatically convert HEIC photos to JPG on an iOS device. Could you test this to let me know if this helps?

The article I linked contains the information needed to add tags onto files. It can only be done via the site, and not in the Dropbox desktop application or in the Finder window.

Hi @"Carl8", thanks for bringing this to our attention. Could try quitting the Dropbox desktop application and restarting it again to see if you receive the same error message? This will help me to assist further!

Hi @"NMDenise", thanks for bringing this to our attention. Could you clarify how you're attaching images from the camera uploads folder onto Facebook Marketplace? Have you tried rebooting the device entirely to see if this helps? This will help me to assist further!

Hi @"bigpixel", thanks for bringing this to our attention. Just for clarification, the folder is definitely still in the Dropbox folder on your computer, with all the files inside it? Do the files have any syncing icons on them? Do you see any recent events or deleted files on the Dropbox site? This will help me to assist…

Hi @"JuliusIncestus", thanks for bringing this to our attention. When you created the shared link, what this an edit link or a read-only link? This will help me to assist further!

Hi @"esmewang", thanks for bringing this to our attention. Are the files visible on the Dropbox site or the Dropbox folder? Is the Dropbox desktop application currently installed an running on your machine? This will help me to assist further!

Hi @"Torsten2", thanks for bringing this to our attention. Have you tried tagging files on the Dropbox site in order to search for them? This will help me to assist further!

Hi @"Fairsarae", thanks for bringing this to our attention. Could you check what the permissions are for the shared link? Is it possible that you created a shared link with edit permissions, meaning it would become a shared folder? This will help me to assist further!

Hi @"KJS-LES", thanks for messaging the Community! The Dropbox folder is that same as any normal folder on your computer, aside from the fact that it allows syncing with the Dropbox service. Files will take up space on your computer in this folder, unless you use selective sync (to prevent entire folders from appearing on…

Thanks for the info, I can see you're already in contact with a support agent. They'll be able to assist with this from there on.