Jay Dropbox Community Moderator

Okay, it looks like your account is overquota, this means it isn't syncing any edits or new files to or from the site. Just to check again, have you enabled the Backup feature? You can see any backups on this page on the site.

Hi @"johnpd", the Dropbox desktop application does have frequent updates to keep up with security fixes and feature updates. Did you create the shortcut to Dropbox on your desktop prior to when it was changed by the update?

Hi @"PG1301", thanks for bringing this to our attention. It sounds like you joined a Dropbox Business team, since you had access to a shared folder, and all their data, and that they were then able to delete your account. To recover your account, you'd need to ask the team admin to do so, and then convert your account back…

While the files would technically remain in the Dropbox folder, they wouldn't sync to the site at all. The files should still have all their data in it, since the Dropbox folder is just a normal folder. If the files are blank, then something else caused the files to become empty.

Hi @"eddy meyer"1, since you have a different username, this means that there are two separate Dropbox accounts under different emails. If you're still not receiving the code, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an…

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. Since the icon has an X on it, this means the app isn't working for some reason. Could you try clicking the app once and let me know what message you see on the bottom left?

Hi @"truenet-lhathcock", I've merged your to this thread to keep similar queries together. Please could you check the solution at the top for an answer to your query.

Hi @"Jamie E.4", it sounds like you're on a Dropbox Business team, that recently went though this change. We appreciate your feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"KeeganMillar", I've merged you to this thread with users that have similar questions. This post should help clarify regarding shared quota. 

You can sign out of the Dropbox desktop application from your account, which would keep the files safe on the site, and any changes made on the computer wouldn't affect the site.

What happens when you attempt to preview the link in an incognitio/private browsing window? Are you able to immediately access the file, or do you need access to view it?

HI @"Siem Wigman", what OS are you currently running on your device?

Thanks for the update, do you have two step verification enabled on your account?

Hi @"busherland1", thanks for bringing this to our attention. Could you clarify what you mean by backing up Dropbox? Do you mean enabling the Dropbox Backup feature? This will help me to assist further!

Hi @"jgale", thanks for bringing this to our attention. How were you able to upload files to your account when you were overquota? This wouldn't be possible, since the lack of space would prevent them from syncing. This will help me to assist further!

Hi @"cjcm", thanks for bringing this to our attention. Are you certain that the link was shared with view only access according to this page? This will help me to assist further!

Hi @"janice259", thanks for bringing this to our attention. DocuSign is a separate company entirely, and isn't related to Dropbox. Is it possible you're referring to HelloSign or Dropbox Sign? This will help me to assist further!

If there are two separate emails, the files can't easily move from one account to another, unless they are directly uploaded into that account, or via a shared folder. 

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? --- Grazie per le informazioni, per approfondire la questione, sarebbe possibile contattare l'email associata al tuo profilo nel forum?

Hi @"sonjialee", thanks for bringing this to our attention. Just for clarification, do you have two separate Dropbox accounts under two different emails? How have the work files appeared on your personal account? Are these in a shared folder, or a normal folder in your Dropbox account? This will help me to assist further!

Did you follow the steps in this article to create a read-only shared link?

Thanks for the info about the missing folders, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Yeah, that filename seems to be normal, so I can't explain as to why the name affected the syncing. I'm glad to hear that you were able to sync it by changing the name.

The only possibility I can think of is to completely uninstall the Google Drive application and delete all their settings somehow, which could be interfering with the Dropbox desktop application. However, I wouldn't recommend this, since this isn't directly related to Dropbox itself, and might affect the Google Drive…

Hi @"RexH", thanks for bringing this to our attention. Are you sharing a file with Dropbox users directly, or a shared link to a file? Did you give the file edit access or read-only access? This will help me to assist further!

Out of curiosity, if it isn't anything too personal, what was the full name of the original file, including the file extension?

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Svalen24", thanks for bringing this to our attention. Are the photos already in your camera roll on your device? Have you selected which albums you want to upload to Dropbox? This will help me to assist further!

Hi @"Lordarioch77", I'd recommend replying to the support ticket via email in order for us to look into this in more detail.

HI @"BryanmMac", did you try the steps in the previous post to disable the computer backup feature?