Jay Dropbox Community Moderator

Just to be certain, the email address they sent it to, was it definitely the exact same spelling as that of the secondary email, and not a slightly different spelling? Certain inboxes, like Gmail, allow users to enter a dot or a plus to add more words to the email address (for johnsmith it could be john.smith or…

Hi @"ZenoITALY", thanks for messaging the Community. Could you clarify what email notification you are referring to? Are you sharing a file directly to a Dropbox user, or sharing a link to the file? Regarding the download notification, as per this article, please could you suggest that under a new idea? This will help me…

Thanks for the info. What issue are you experiencing when it comes to syncing? Please could you explain it in detail so we can assist further?

Hi @"rossmcm", thanks for bringing this to our attention. You can have the Dropbox desktop application detect the Dropbox folder by performing an advanced reinstallation, and during the installation, choose the advanced settings, to select the location of your old Dropbox folder. Make sure to select the parent folder…

Hi @"Stewart I.", as the plans are still in the process of changing over, there might still be references to Dropbox Professional. If you're not interested in the free upgrade, which will be automatic since the price of the plan isn't changing, how do you wish to proceed from here on?

Thanks, we can confirm that the issue was located and resolved by the engineering team.

Hi @"markuk20", thanks for bringing this to our attention. Could you provide us with more details as to what syncing issues you're experiencing? What version of Mac OS and the Dropbox desktop application are you running? This will help me to assist further!

Hi @"Dodecahedrane", is this a shared link to a file, or is the file in a shared folder? Have you tried downloading the file to your computer in order to view it on your machine on your own copy of PowerPoint, if you have one?

There seems to be two further issues I've noticed. Without sync icons, we can't be certain that this is the Dropbox folder. Since Windows has a 15 icon limit on overlay, please could you quit all open cloud services and backup services. This should bring back the Dropbox icons in that folder. Another matter is that you…

Hi @"steveroper", we appreciate the feedback, and the link provided was in error. Currently, it isn't possible to remove photos from the Photos tab. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

Hi @"BonnieFC", thanks for bringing this to our attention. When adding the secondary email addresses to your account, did you verify them as well to complete the connection? This will help me to assist further!

Hi everyone, thank you for reporting this issue. Our engineering team is currently looking into this matter to resolve it as soon as possible. We appreciate your patience on this matter. 

Hi everyone, we are currently experiencing issues regarding the document scanner and our team are currently looking into it.

Have you checked with the IT admin of the business domain to ensure that the official Dropbox domains aren't being blocked?

Hi @"TheRealGandalf", I've merged you to this post, could you try these steps to see if they help?

As we have a few users with the same experience, could everyone also let me know what OS and Dropbox mobile app version you're running on your device?

Hi @"ninishepp", thanks for bringing this to our attention. Are you using a public email provider, or a private business domain? Is it possible that the email is going to spam, or being filtered out by the email provider? This will help me to assist further!

Hi @"Jmaherot", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi @"Twalt414", thanks for bringing this to our attention. Since every machine has their own username and location for the Dropbox folder, any aliases wouldn't work between machines. If you have any further queries, feel free to message back.

Is this file from the Messages app on your machine or iPhone by any chance? Do you still have a copy of it somewhere? 

Hi @"cloudstoragelover", according to your Dropbox folder, do you see any files or folders with the syncing icon on it?

This appears to be a locked folder, and not a shared folder. Could you first quit the Dropbox desktop application from the menu bar, then right click this folder and choose Get Info to see if you can remove the lock from the folder. After that, you can delete it or move it out of the Dropbox folder, and then restart the…

Thanks for the update, I'm glad to hear that marking the folder as offline helped to resolve the issue!

Hi @"Peter278", the S Mode app doesn't store the files locally in a Dropbox folder. Due to this, how was Libre Office able to open the file if it wasn't stored locally? Is it possible that it was trying to open the file from the Dropbox cache folder, which is periodically deleted? Do you remember the exact location it was…

Hi @"orp333", I've merged you to this thread, could you try the suggestion in this post to contact the support team directly?

Hi @"CandaceHunter", thanks for bringing this to our attention. Since this occurred after updating Scrivener, is it possible that the newer version makes some changes to the way the scriv files are being made? You mentioned that the files have a cloud icon on them. Could you try first marking the file as available offline,…

Hi @"DMcDonald", thanks for bringing this to our attention. Could you clarify why you believe this is related to Dropbox? If you move the file to a non-Dropbox folder, does it open? This will help me to assist further!

After some research, I realize you're referring to disk images, and not actual photos. Provided that the files are in a Dropbox folder, they'll sync to the site automatically, although this would only occur when the image is not in use.

Hi @"Amanda Lamb", in order to understand what you're seeing, could you attach screenshots showing the folder in Finder, and where it would be on the Dropbox site, and also the error you mentioned? Please ensure you remove any personal names or info.

Hi @"Dmitry Devishvili", depending on your plan, you might be able to use Dropbox Rewind to rollback your account as you requested.