Jay Dropbox Community Moderator

Hi @"MDS21", currently we don't have any updates on this matter. Have you received the email reply last week from the support agent, and replied to them if need be?

Hi @"error-help", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Thanks for the info, if you view the link from an incognito/private browsing window, do you get the same prompt?

Thanks for the images, I've removed the second one due to private information on it. I was referring to the syncing tab in the desktop app, similar to where you got the notifications, the window that shows your files that were syncing.

Hi @"rossmcm", most likely the renaming of the folder wouldn't work since the folder wasn't specifically created by the app. Regarding the reply window, the resize icon does pull the reply window to make it longer when using Chrome on my device. What browser are you using?

Hi @"Koorbloh", could you attach some screenshots showing the sync tab in the Dropbox desktop application, just to confirm that there are no yellow messages there?

No worries, glad I was able to clear this up for you. You might still be able to access the Dropbox site on the tablet, depending on the browser itself and its compatibility with the Dropbox site.

Hi @"ashcat", thanks for bringing this to our attention. Just for clarification, if you mark a folder as online-only, then available offline, and let the files sync down, does it still have a cloud and green checkmark? This will help me to assist further!

Hi @"Itsteeshagreen", could you check your spam/junk folder in your inbox, and also try adding no-reply@dropbox.com to your contacts list for the next time?

It wouldn't be possible to do it by right clicking in Finder. To use selective sync, you have to do it via the Dropbox desktop application by opening the app preferences and going into the Sync tab.

No worries, glad to have helped out a little.

Thanks for the info. I'd recommend contacting the support team directly in order to look into why the option to unshare the folder isn't visible.

You would need more free quota on your account than the size of the shared folder. This is regarding your Dropbox account, not the device, so the same issue would apply on the computer. 

Hi @"Ryan A", thanks for bringing this to our attention. Could you clarify what you mean about closing a file, or what error you're getting? Any other info or screenshots would be helpful!

Deleting or moving that link won't affect the real files stored in the Dropbox folder. It's just a shortcut to the files, just like the shortcuts on your desktop. Personally, I'd recommend keeping the link until you've been using the files in the new structure for a while.

This change has happened for some Dropbox Business team users. The changes can be found here. There isn't a way to determine what apps use the old format. However, if you imagine opening a docx file under John/Dropbox (Business)/text.docx, the symlink would automatically make Word open the file under the new location…

Hi @"leandrosilva", thanks for bringing this to our attention. The hidden folder is just a symlink to the new folder structure. This ensures that any apps or services still using the previous link to access your files will continue to function as normal. You can choose to delete the symlink, however, you might find that…

HI @"Simran97", did this information help you to login to your account? If not, have you replied to the support agent regarding this matter?

Hi @"dmeah96", thanks for bringing this to our attention. Could you clarify what you mean by syncing photos? Is it syncing a specific folder on your machine, or is the desktop using the camera upload feature? Any other info or screenshots would be helpful!

Hi @"JohnpB", have you tried switching browsers entirely to see if this helps, or using incognito mode?

Hi @"Andrea_sa", have you tried contacting the support team to investigate this in more detail? 

HI @"axe", yes, @"Mark" was referring to the Dropbox icon on the menu bar. If you hover over that icon, what message do you see? It might be better to click it and see the full message on the bottom left of the app. Additionally, how many files do you have on the Dropbox Business team approximately?

Hi @"AvidiKadivi", we appreciate your comments about the change to this feature. We take all feedback into consideration when looking to improve the Dropbox site and services.

Hi @"highst56", it does sound like your tablet isn't on the correct version for the Dropbox mobile app to run. The mobile app requires Android 8.0 or higher to run. Could you tell us the exact model of your tablet, and what OS it is according to these steps?

Hi @"bd88", the only records we have for older versions of the Linux app would be from this page. If you were to install a desktop app from the site, then it might still try to automatically update to the latest version.

It sounds like emails to the aol.de should arrive at your email then. If it's not arriving, and the email isn't in the spam/junk folder, then it could be filtered by AOL itself. Have you confirmed with them that emails to your email aol.de from Dropbox are not being delivered to your inbox?

Hi @"Max Mueller", thanks for bringing this to our attention. Currently, the only method to change your email would be log in to the account in question. Our support team wouldn't be able to change the email address on your account. Have you tried contacting AOL to see if they are able to allow emails to be sent to the old…

Shared folders do take up quota on your account, so if you want to view the files, you can ask the owner of the folder to create a shared link to view the files.

Have you tried accessing the link from a different network entirely? Do other devices on your network have the same issue when opening the link?

No worries, glad to hear that it helped with your requirements!