Jay Dropbox Community Moderator

Hi @"Verenhaul", since you're getting this on the desktop app and the site, then my earlier post would apply, since something is restricting the bandwidth to Dropbox servers. Do other devices on the same network experience this issue? Is this a laptop which can be moved to another network entirely and tested there? This…

Hi @"Captain_Quack", thanks for bringing this to our attention. Are you going to be uploading these images manually, or do you want the camera upload feature to do it automatically? This will help me to assist further!

Hi @"rajma420", generally, password protected documents can't be opened via the Dropbox mobile app or site. Just for clarification, are you able to open the Word files, but not edit them, is that correct? Are these files in a private or shared folder on your account?

Hi @"NJSS1975", it wouldn't be possible to share it on the Community. If you're able to shorten and then attach the video to an email directly, then it might be possible for the support team to view it.

Hi @"ibox1", are you certain you're viewing the naming convention for the folder, and not a subfolder within that folder? Regarding the camera uploads folder, it might be a little different to other folders. Are you getting the Organize option when viewing a different folder?

Hi @"Nick_S", have you already contacted the support team directly for them to investigate this matter in more detail?

Hi @"Questar", it appears that you're getting this message when viewing a shared link or shared folder, which would require you to login to Dropbox. The first URL you added was the link to logout of Dropbox.

After some investigation, it appears that your sync icons belong to Carbonite, which is another cloud service. Could you try quitting that app entirely to see what is the current status of the folders in the Dropbox folder?

It seems that the sync icons you have in the Dropbox folder aren't the same as the normal icons. You have some yellow icons and half green icons. Are you certain this is your official Dropbox folder? Is the Dropbox desktop application currently running and syncing normally when you click the icon, according to the message…

We are currently experiencing some issues with the service, we'll keep you updated with any new information.

Is it possible that the folder was moved to a folder not syncing to your machine due to selective sync? If there isn't any personal info in the folder names, could you attach a screenshot showing the folder on the site (including the parent folder), and the location as it appears in Explorer?

Hi @"adslimq2", just to check, did you add a 1 when you were using the command from that article? What was the message you received when ignoring the file?

Do you only have two devices connected? If you have a third device, we can test to see if the syncing isn't occurring on a specific device.

Hi @"copwriter", thanks for bringing this to our attention. The notification in your desktop appears to by an 8, meaning you have unread notifications in the desktop app. You can clear this by clicking the bell icon in the desktop app when you open that icon, and marking all as read. Was the folder previously visible on…

Hi @"Tidalshine", thanks for bringing this to our attention. Are you experiencing this on the Dropbox site, desktop app or the mobile app? This will help me to assist further!

How often are you receiving these emails?

Thanks, I've sent you an email, please could you reply to it when you get a chance.

Just to check, does the mobile app contain any of the passwords visible in the desktop version, or is it only new items that aren't syncing across? What happens if you add a password on the mobile app?

The Dropbox Backup feature can backup external drives to the site directly. The backup would be one-way and would only be visible from the site.

Hi @"Rebecca_Skillman", thanks for bringing this to our attention. Are you certain that the emails are referring to the same account you're currently using? Is it possible that it's referring to another Dropbox account under a similar email, or another one entirely if it's a shared inbox? This will help me to assist…

Hi @"IMightAsWellBashMyHeadIn", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"Pinkrunners", I've sent you an email, please could you reply to it as soon as possible!

Hi @"crchapin", just for clarification, the email address would be the one visible on your Dropbox account here. If it is correct, please confirm it so that we can contact you.

Hi @"drb01", if the file is in a shared folder, then the Badge will only activate if another separate Dropbox account accesses and edits the same file. Using the same Dropbox account on different PCs will not activate the Badge. Just for clarification, are you allowing other users to access your Dropbox account and…

HI @"BG2017", there may be some other apps or services that might be able to assist on this matter. Dropbox doesn't have any specialist apps to assist with distorted videos.

The Dropbox folder is just a normal folder on your computer. When the app is installed and running, that's when the folder syncs to the site. Could you try reinstalling the app using this link and tell me exactly what error you get?

Hi @pokerpollack, thanks for bringing this to our attention. If you click on the Dropbox icon in the system tray, what message do you see on the bottom left? This will help me to assist further!

Hi @"ai0ia", thanks for bringing this to our attention. The saved information should sync from one device to another. Are you 100% certain that the same Dropbox account is used in the extension and in the mobile app, since this would be the only reason passwords wouldn't sync to another device? This will help me to assist…

Hi @"John H1", thanks for posting today! Currently, this wouldn't be possible via the Dropbox desktop application, since online-only files don't reside on the computer, the files need to be downloaded first into the Dropbox folder. You could try downloading the files directly from the site into the external drive, though…

Hi @"pgb22", thanks for messaging the Community! Currently, this wouldn't be possible, since every user doesn't have the Dropbox folder in the exact same location on their own machines, and even the names of shared folders can be different if a user chooses to rename it. If you have any further queries, feel free to…