Jay Dropbox Community Moderator

You would need more free quota on your account than the size of the shared folder. This is regarding your Dropbox account, not the device, so the same issue would apply on the computer. 

Hi @"Ryan A", thanks for bringing this to our attention. Could you clarify what you mean about closing a file, or what error you're getting? Any other info or screenshots would be helpful!

Deleting or moving that link won't affect the real files stored in the Dropbox folder. It's just a shortcut to the files, just like the shortcuts on your desktop. Personally, I'd recommend keeping the link until you've been using the files in the new structure for a while.

This change has happened for some Dropbox Business team users. The changes can be found here. There isn't a way to determine what apps use the old format. However, if you imagine opening a docx file under John/Dropbox (Business)/text.docx, the symlink would automatically make Word open the file under the new location…

Hi @"leandrosilva", thanks for bringing this to our attention. The hidden folder is just a symlink to the new folder structure. This ensures that any apps or services still using the previous link to access your files will continue to function as normal. You can choose to delete the symlink, however, you might find that…

HI @"Simran97", did this information help you to login to your account? If not, have you replied to the support agent regarding this matter?

Hi @"dmeah96", thanks for bringing this to our attention. Could you clarify what you mean by syncing photos? Is it syncing a specific folder on your machine, or is the desktop using the camera upload feature? Any other info or screenshots would be helpful!

Hi @"JohnpB", have you tried switching browsers entirely to see if this helps, or using incognito mode?

Hi @"Andrea_sa", have you tried contacting the support team to investigate this in more detail? 

HI @"axe", yes, @"Mark" was referring to the Dropbox icon on the menu bar. If you hover over that icon, what message do you see? It might be better to click it and see the full message on the bottom left of the app. Additionally, how many files do you have on the Dropbox Business team approximately?

Hi @"AvidiKadivi", we appreciate your comments about the change to this feature. We take all feedback into consideration when looking to improve the Dropbox site and services.

Hi @"highst56", it does sound like your tablet isn't on the correct version for the Dropbox mobile app to run. The mobile app requires Android 8.0 or higher to run. Could you tell us the exact model of your tablet, and what OS it is according to these steps?

Hi @"bd88", the only records we have for older versions of the Linux app would be from this page. If you were to install a desktop app from the site, then it might still try to automatically update to the latest version.

It sounds like emails to the aol.de should arrive at your email then. If it's not arriving, and the email isn't in the spam/junk folder, then it could be filtered by AOL itself. Have you confirmed with them that emails to your email aol.de from Dropbox are not being delivered to your inbox?

Hi @"Max Mueller", thanks for bringing this to our attention. Currently, the only method to change your email would be log in to the account in question. Our support team wouldn't be able to change the email address on your account. Have you tried contacting AOL to see if they are able to allow emails to be sent to the old…

Shared folders do take up quota on your account, so if you want to view the files, you can ask the owner of the folder to create a shared link to view the files.

Have you tried accessing the link from a different network entirely? Do other devices on your network have the same issue when opening the link?

No worries, glad to hear that it helped with your requirements!

What happens if you choose the option to delete the folder from that red text link?

Hi @"steveohm33", have you tried checking out this article to see if this helps?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Curtis Blaine", thanks for messaging the Community! You can force the link to download onto their machine, instead of previewing it on the site, if you follow these steps. Keep me updated with any progress!

Hi @"xglorx", have they confirmed that the link works on their end, when viewing it from an incognito/private browsing window?

Hi @"Tagri", I can see on the support ticket that agent has responded to you. Please could you reply to them via the email in order to investigate this in more detail?

Hi @"sks14", if you're experiencing this issue, I'd recommend contacting the support team directly for them to investigate in more detail on their end.

Hi @"seattlemusic", thanks for bringing this to our attention. Just to clarify, are you definitely sharing a link to the file, and not sharing the file directly to a user's Dropbox account? This will help me to assist further!

Hi @"Michel G.7", could you confirm that you're the owner of the shared folder by clicking on the 'Who can access' section, which is the first window that appears when you click the share button? A screenshot of this, while hiding any names and emails, would be great.

Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

Hi @"Sanjs", thanks for bringing this to our attention. Just for clarification, are you currently using Dropbox Sign, or are you accessing this via the Signatures tab on your account? This will help me to assist further!

No worries, glad to have helped out!