Jay Dropbox Community Moderator

It's possible that the website or the link you created isn't formatted correctly, or the site is unable to parse the shared link URL. 

If you click show more options, do any other Dropbox options appear?

Hi @"corill", thanks for messaging the Community! Most likely, you've activated a promotional offer on your account, which should expire in six month or a year after it was added on. Usually 100 GB is given to new owners of a laptop device by certain manufacturers. You can confirm the quota granted by checking this page.…

Hi everyone, I'd to know a few more details about this matter. What version of Chrome are you currently running? Is this the preview of the Excel file on the Dropbox site, or the file after you open it using Excel on the web? Do you have any extensions in your browser that could prevent certain scripts from running, or any…

HI @Taveray, if you're not seeing these options in the mobile app, have you tried simply uninstalling the app entirely, and then reinstalling it, allowing you to sign into the correct account?

Hi @"DeoTech3", just for clarification, is it only for this specific folder, or this specific user, or does it apply to any new folder or user invite? Additionally, since you have team selective sync enabled from your image, this means that you could have some folders that automatically are not downloaded to machines.…

Hi @"dilonpanda", thanks for bringing this to our attention. Are you able to preview the video when you access the shared link directly, without adding it to your site? This will help me to assist further!

From what you posted, it states that 3 devices are logged into the account, which is two mobile devices and a desktop device. Are you not able to sign out of the desktop device already logged in via that page? Are you certain that this desktop is the same device, and that it isn't already signed in on the Dropbox desktop…

Thanks for the images, could you try right clicking one of those folders again, showing the context menu once more, and also showing the folder name in the screenshot?

Hi @"wingrunner", are you able to access the Dropbox Paper site from this page in order to create new docs?

Hi @"DHoesly", does the shared link work when you copy and paste it into a browser directly? What version of Word are you running on your machine?

Hi @"Gee5", thanks for bringing this to our attention. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to…

You can view the file and edit it only from this location. You'll be able to save changes to the file, assuming that you've been given full edit rights to it by the owner. 

It's only available for paid accounts, and if your OS meets the requirements, you could have it in the Dropbox folder on your computer with a password. 

Technically, this is the shared files section, and not in a shared folder which is a big difference, as this is the only place where that document will get updated by the other users. The other document you showed me earlier in the root Dropbox folder isn't automatically updated. If you open that file from the shared files…

HI @"Photo O.", this is the normal behavior for that window. When the pointer changes into a hand, it means that you can highlight the email address, and no further action can be done from there. Regarding your earlier query, when a user receives the link (to confirm the access request), the email address of the person who…

HI @"BenTaylor1", could you try using a different browser entirely, or incognito mode? Do other devices on the same network have the same issue when trying to access that page?

Dropbox Vault is only one folder, which automatically unmounts itself after 20 minutes from the desktop, so it isn't ideal for constant syncing of files, but more of a secure place to store files you access occasionally. It isn't available for the desktop app on newer Mac devices due to the File Provider upgrade, and you…

Hi @"cephalonya", I've merged you to this post to keep similar queries together. You can read the accepted solution for your answer. If you have any further queries, feel free to message back.

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

According to everything on this page, this file is only visible to you. Are you certain that this is the exact same file you were invited to? Is the file itself visible on this page, or in a another shared folder?

There isn't anything like manual sync, since it should be automatically detecting new changes and syncing, when the app is working normally.

For your security and privacy, we removed the link as we're unable to view them on our end. Could you attach a screenshot showing the folder or file as it appears in the file structure on the Dropbox site? 

Are the files visible on the Dropbox site only from this page? Or are the files in a shared folder?

Hi @"Cobalt Praetorian", as it's a company-managed device, there are usually a lot of restrictions on them. As you mentioned, there's a firewall, security software and potentially some more restrictions in the backend. Were you able to install the Dropbox desktop application with admin privileges? I'm certain that your IT…

Him @"thorelen", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? In general, you usage of Dropbox via remote logins isn't fully supported, since there could be issues with the connection to Dropbox servers. Since you're…

Hi @"Gregory Esparza", thanks for messaging the Community! This email is related to the migration to the new plan. Dropbox Essentials replaced the Dropbox Professional + eSign and Dropbox One plans on October 10, 2023. You were automatically transitioned to Dropbox Essentials, where, on top of the previous features you…

Hi @"Pecan111", thanks for bringing this to our attention. Could you clarify what link you're referring to? Is this a shared link or something else? Have you already tried contacting the Instagram team for further help? This will help me to assist further!

Thanks for the info, at this point, I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail on their end.

Thanks, I've sent you an email, please could you reply to it when you get a chance!