Jay Dropbox Community Moderator

When you originally installed the Dropbox desktop application, did you install it with admin privileges? Is this a company-managed device, or a personal machine?

Hi @"dumbquestion", it's possible that @"Rich" is correct, in that this isn't a folder already located in your Dropbox folder. Could you right click the folder and choose Properties to see what the location is?

Hi @"Rob_in_uk", if the files are visible on the Dropbox site, and Chord Tracker is visible here, then it means that on the Dropbox side of things, everything is connected. Have you tried contacting the Chord Tracker developers for further assistance with this behavior?

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Sean13", the link is from a year ago, and the site has changed since then. This link should provide the information on how to delete a Dropbox Backup.

You should be able to click the ellipsis on the shared files page, like in this image.

Hi @"worshipgirl", could you clarify how you added the mov files to your account originally? Does this happen during the upload, or is the extension changed after some time on your account?

Hi @"Drxuser", could you clarify how you're creating the file storage? Are you using the image links the same way as this user?

Thanks for the info, as the file is on the shared files page, you should have the option to click the ellipsis next to the file and then click 'Remove me'. 

Hi @"acubens555", thanks for messaging the Community. Generally, we don't recommend using any third party backup apps or services to restore the Dropbox app and folder, as this could result in permission errors, syncing issues and data loss. In your scenario, we couldn't guarantee how the Dropbox desktop application would…

Hi @"nothanksm8", thanks for bringing this to our attention. Does that folder have any sync icons on it, since I wasn't able to see the entire folder icon in Finder? Is the Dropbox desktop application running and syncing normally? When you click the icon in the menu bar, what message appears on the bottom left? This will…

Hi @"claireb1", thanks for bringing this to our attention. Just for clarification, does the devices page not show your current machine in order to sign out from it? Any other info or screenshots (while hiding personal information) would be helpful!

Hi @"Tom G.43", thanks for messaging the Community. It wouldn't be possible to use the same external drive which already has a Dropbox folder on it, since the folder would be associated to the original computer. You'd need either use a different external drive entirely, or create a new Dropbox folder on that external…

Hi @"attafox", thanks for bringing this to our attention. Are you accessing the Dropbox folder via a Quick menu icon in Explorer, or directly? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by following these steps? Keep me updated with any progress!

Hi @"CAS13" , thanks for messaging the Community! Could you clarify if this is for a shared link, or a Dropbox Transfer link? This will help me to assist further!

Hi @"Ingoo", thanks for bringing this to our attention. Is it possible that this is a shared file? Could you try searching for it on this page on your account? This will help me to assist further!

Yes, please could you try those steps and let me know how it goes. 

Do any of the files or folders in the Dropbox folder have any syncing icons on them?

Hi @JoshCarm, I can see that you received an email from my colleague and replied to them. They'll be able to respond to the message with further information on this matter. We appreciate your patience.

Hi @"jimjim6136", please see my earlier response in relation to your query.

Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

Could you ensure you're on the latest version of the app by installing it from here directly?

Hi @"Mary Ann B.", thanks for bringing this to our attention. Could you attach screenshots showing the location of the file as shown by Excel and in Finder itself? This will help me to assist further!

Hi @"bob47", just so we're on the same page, could you attach a screenshot of the Dropbox desktop application from when you click on the icon in the system tray near the clock? 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Zacky1", thanks for bringing this to our attention. It sounds like you're referring to a shared link. If you change the dl=1 to dl=0, does the URL preview normally in the browser? This will help me to assist further!

Hi @"Laura- Zante", thanks for bringing this to our attention. Are you certain your editing the files in the shared folder? Does the folder have a two person icon in it to confirm it's a shared folder? Can you upload the files directly to the site to test it from there? Any other info or screenshots would be helpful!

Hi @"mauri1", thanks for bringing this to our attention. What happens if you try to add a file onto the Dropbox site? When you click the icon in the menu bar, what message appears on the bottom left? This will help me to assist further!

Please could you create another ticket using private browsing in Safari, which can be done using these steps. There you can choose 'Other' and then put in an email address that you can access, followed by your billing info.

If you were a member of a Dropbox Business team, they could have access to all your files depending on the plan they're on. Since you mentioned you couldn't login to the account, what error message did you get back then? When you join a team, you get the option to merge your account or keep your personal files separate. Do…