Jay Dropbox Community Moderator

Yes, you should be able to mark files and folders as available online-only with a paid plan. Selective sync is available for all plans, so that is always an option.

Hi @"bewe", I've merged you to this thread. Could you check the plan page to see where the quota is being used up?

Hi @"Suzanne W.4", thanks for bringing this to our attention. The Dropbox service is primarily to sync files between devices, and not to backup files offsite. This means that the files would remain on your machine, and deleting them from there would delete them from the site. Depending on your plan, you could mark files as…

Hi @"NW7US", thanks for bringing this to our attention. Have you already been in contact with the support team for them to investigate this matter in more detail? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it when you get a chance!

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"nachi2007", I've merged you to this thread. Please could you check the solution for a response regarding your query.

Were you the owner of the shared folder? You should be able to at least remove it from your account to free up quota, even if you can delete it. Regarding the desktop, they're most likely referring to the Dropbox desktop application, which would allow the folders to sync to your machine. 

Okay, could you first try checking the selective sync settings using the steps in my previous post to see if the folder in question is unchecked? If so, check it and the folder should download from the site onto your machine.

Hi @"B West", thanks for bringing this to our attention. How did you delete the folder off your local drive? Did you use selective sync, which deletes local folders and keeps them on the site, or did you mark the folder as available online-only? This will help me to assist further!

No worries, keep me updated with any news!

The team admin would be able to view the admin console and the licenses. Do you have access to the admin's email address? Is it part of a business domain (which your IT team could try to reactivate), or a private email provider?

You've mentioned contacting the team, have you got a ticket ID in order to locate it on our system?

Thanks for the log. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

Hi @"knic024", thanks for the information. It's possible that some other reason is preventing the ability to upgrade to the newer version of the Dropbox desktop application. Regarding your original query, if files are online-only, then it could be a recent change with Adobe which requires files to local first in order to…

Hi @"Ian_A6", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? You should be able to access the support page from your browser? What error do you get when logged in? This will…

Hi @"Jon216", thanks for messaging the Community! Are you the team admin on a Dropbox Business team? You can view all users on the admin console on this page, and it'll show which users are active, suspended or removed from the team. Note that active and suspended users take up a license on the team. If you have any…

It sounds like they aren't looking at the shared folder, and are instead looking at a copy of the folder, or something to that effect. You could ask them to see if they accidentally deleted the shared folder from their account, and to see if they can add it back to their account from this page. 

Hi @"Tshelor", thanks for bringing this to our attention. You shouldn't have two separate payments for the same Dropbox account. Is it possible that you have a second email address on which there could be a Dropbox account? Do you see any payments on this page on your current account? This will help me to assist further!

Hi @"kelvinmizanin", if you delete the video from the Dropbox mobile app, it would delete from the site, and might free up the cache in the app. However, if the space on the phone isn't being freed up, even after clearing the cache, then that would be something related to the phone. If your phone storage isn't freeing up,…

Hi @"Simran97", thanks for bringing this to our attention. When you uninstalled and reinstalled the app, did you do an advanced reinstall of the app using the steps in this link? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox…

Thanks for the clarification. Currently, this isn't possible with template links, only normal signature requests are able to have attachments, as seen in this article. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"Ikari", thanks for bringing this to our attention. Could you copy and paste the text in the error log in order to see why the app isn't loading? This will help me to assist further!

Hi @"Abeard3", I've sent you an email, please could you reply to it when you get a chance.

Hi @"Normanvh", do you have any proxy, VPN, firewall, security software that could be restricting traffic to the following Dropbox domains?

Hi @"rivershack", thanks for messaging the Community! It should work if the file(s) are less than your total quota. Personally, I'd recommend having separate accounts for you and your husband, since sharing account credentials is against the terms of service. With your account on your iPad, and your husband's account on…

Hi @"enephler", thanks for contacting us. Could you clarify how this would be useful in your workflow? This will help me to assist further!

It seems that you're having an issue when the two-step verification code is entered. Is it possible to disable this to see if the connection can be made onto the account?

When you drag and drop them, are they into a shared folder on the Dropbox site, or are you using a file request to upload to their account?

It wouldn't be possible to mark files as online-only while you're on the file itself, since the file is already local during the editing process. One small possibility is that Word was somehow finding the file in the Dropbox cache folder, which is only a temporary storage, and the file was then deleted during the clearing…