Jane Dropbox Community Moderator

Thanks for circling back to me on that @"blueface123"! I’ve now sent you a brief message on the email address you’re using for your Community login. Once you get back in touch with me there, I’ll do my best to touch-base with you soon. Following, it looks like the link to our follow-up ticket has been inactive…

Thanks for your speedy reply back @"Brian1"! While the thread dates back to 2017, it looks like the OP’s inquiry has been addressed by my comment on the first page. From there, it’s not clear whether/how Ben’s question has been answered & that’s why I thought it would be best to further investigate via ticket. Keep me…

Thanks for circling back to me on this matter @"sncooper"! I can see that you’ve now chatted in to my coworker regrading the BSOD & this case has been escalated. We’ve also have an open ticket together as a follow-up to our discussion here. We can shift our attention on the re-appearing files on our ticket & I’d happily…

Hey @"ATKDG", thanks for checking in with us! It’s great that you included screenshots for me, so I’ll take it from what I’m seeing & your description. It looks like you can access the Dropbox Preferences fine, so this makes me think that the app runs normally. * Could I have you check on your system tray for the Dropbox…

Hey @"payleinad" & @"MisterShifter", thanks for the nudge! We can work on that via ticket, so I’ve just sent you a brief message through our support system & once you reply back to me we can take it from where we left off here. Have a nice day & I’ll be awaiting your replies! 

Thanks for keeping in touch here @"Brian1"! As I’d need account-specific info to further investigate, would it be okay with you if I created a support request on our system on your behalf to cross-check our findings? Please let me know when you have some spare time & I’ll touch-base with you asap. Thanks again!

Hey @"sncooper_work", thanks for taking the time to drop us a line here! I’ve moved your post on this thread, in order to ping you on the pointers we’ve posted with Walter. Specifically, my previous message to HK J. here might help you paint a clearer picture & guide you on the best follow-up steps. Please let me know how…

Perfect @"J-Sync", happy to hear we got that squared away! On a brief note, you’re currently running our latest Stable Build 85.4.155. :wink: Feel free to ping us back here if you have any Dropbox-related questions in the future; it’ll be a pleasure to work with you again. Enjoy the rest of your day for now! 🤓

Hey again @"PeterDBU" & @"sncooper", thanks for confirming! I’ve created a ticket on our system on your behalf. Can you have a look at the inbox connected to your Community profile whenever you have a minute? I look forward to hearing back from you there! 

Hey @"kakers", apologies for the slight delay in getting back in touch here. The OP hasn’t updated the thread on progress & based on a quick search on our system, it looks like the ticket hasn’t been resolved on the ticket either. Could you elaborate a bit on what this looks like on your end, in order to make sure I’m…

Hey @"Ted M.2", thanks for highlighting & keeping us updated on the progress! I’ve moved your post under the relevant discussion, as your fellow Community members have reported that installing the missing package should have this sorted. I’m also following along, so please let me know if you have more questions for me! 

Hey @"Brian1", I appreciate the detailed description! As you mentioned that this is happening within your Dropbox directories, I’m wondering if the files are renamed by another shared folder member/a device you haven’t linked for some time. Have you had a chance to check an example file’s Version History (tip: it’s on the…

Hey @"Anghellos", thanks for checking in with us! In order to make sure I’m further advising correctly, can you specify the following for me? * Did you run the installation on your terminal both times or is it a full installation that triggered the error message the first time? * Can you cross-check that this machine meets…

Hey @"sncooper_work", @"PeterDBU" & @"blueface123", thanks for reporting! I’d like to submit you reports to our higher-level technicians in form of a question. Would it be okay if I created a ticket on our system for each request separately? Please let me know if you have a bit of time to work on that with me. Thanks again!

Sure @"Cmessmore"; feel free to touch-base with us if you have more questions in the future. Take care until we talk again! 😊 

Hey @"skzai", welcome to the Dropbox Community! In order to further advise, could you include a bit more detail on what’s been troubling you &/or anything you’ve tried on your end to resolve that? Thanks! 

Hey @"Earwolf M.", I’m here to help, thanks for pinging me on this discussion! If that’s not too much trouble for you, could you elaborate a bit on what you’re experiencing? 

Hey @"Cmessmore", thanks for the nudge! * Could you clarify if you’re hitting this error message when you’re Saving to Dropbox from a specific app or you’ve seen that across apps? * Could you include a screenshot (omitting personal info) in your next message for me showing me your view? I look forward to hearing back from…

Hey @"pigletbunny", I appreciate the detailed message! I’d like follow along starting off from the Dropbox mobile app. Just so as to make sure we’re on the same page, can you clarify whether you’ve attempted the Move through the Files app on your iPhone? If so, did you “Select all” & moved to a folder in Dropbox? Can you…

Great @"peytonstafford"; we’re almost there! Let me trace our discussion back to the starting point, in order to ensure we’ve covered everything. It does not open the document in Paper for collaborative editing Once you Insert you .docx file within Paper, this will automatically be uploaded to Dropbox & once you click on…

Hey @"J-Sync", thanks for staying in touch here! As a follow-up step, I’d recommend unlinking & relinking your account on your Mac once, since it recreates the local database. Can you let me know if you’ve already done that? You could also check out the steps below. Please note that it is very important to follow these…

Hey @"SPowling", thanks for the nudge! While I don’t currently have an update from the relevant team, I could create a ticket on our system if you’d like to contribute your report & findings on our ongoing investigation. Please let me know if you’d be okay with that. Thanks again! 

Glad to hear that you’ve found the Solution you’ve been looking for @"dankohn"! Rest assured that the post will remain as is; I could also see that you’ve 👍🏽 this post as well, which is a great way to show your support. I’m always here, so feel free to touch-base with me should you have any similar inquiries in the future.…

Thanks for the screen grab @"peytonstafford"! Can I have you click within the doc once to see if the insert menu appears? Thanks again for keeping in touch; please let me know how you get on with my suggestion! 

Hey @"devcybiko", thanks for the nudge! I’m here to help & I’d appreciate it if you included a bit more detail on the issue that’s been troubling you. Thanks again! 

Hey @"Tom30" & everyone else reaching out here on this matter, thanks for the invite! I’ve been able to skim through the discussion & I’m trying to locate any internal tickets you may have submitted. Could you include those in your next messages if you’d like me to follow-up on those internally? In order to make sure I’m…

Hey @"dankohn", I understand that you’d need some help to re-configure this setting; let’s have a closer look together! If I were in your shoes, I’d start off referencing the relevant resource. Since this isn’t something we officially support however, I’d need to point you towards other Community members’ workarounds on…

Thanks for checking my pointers & keeping me in the loop here @"peytonstafford"! We may be viewing something different, however I’d be interested in seeing what a blank new Paper doc looks on your end to better understand the differences. If that’s okay with you, could you include a screenshot (without personal info) in…

Hey anonymous, thanks for the nudge! I’ve created a ticket on our system on your behalf. Please have a look at the inbox linked to the email address you use on your Community profile whenever you have a minute if you'd like to work on that with me!

Hey @"peytonstafford", thanks for checking in with us! For starters, you should be able to access your Dropbox files in Paper through the ribbon you’re seeing at the bottom as you’re editing a Paper doc. You can also drag and drop any file in Dropbox, as long as it's under 50 MB. Was there any special formatting that…