Jane Dropbox Community Moderator

Thanks for pinging me back here @"Duckuser"; I’ve just sent you a brief email, in order to investigate what's the culprit based on the info we can see on our tools. Please have a look at your inbox whenever you have some spare time! 

Hey @"faxhamil" & @"Leigh3", thanks for pinging me here regarding this matter. While you can reference the hints & tips relayed on this resource as a great starting point, can you elaborate a bit on that for me please? Did you notice that recently? If so, have you by any chance diagnosed that along the way? Additionally, I…

Hey @"djobe" & @"Tomleejr", thanks for flagging this with us! I’ve now forwarded some of the requests posted here to our team specialists, & I could also reach out to you directly on my end if you’ve got a bit of spare time to work on that with our team. Please let me know if you’d be okay with this option! 

Hey @"Thayer" & @"Duckuser", thanks for the nudge! Just as a point of reference, I’m also following this thread, where some of your fellow Community members have reported that they got a similar discrepancy fixed upon re-installing the latest desktop app using the Offline installer→ (Stable Build 83.4.152). Can you confirm…

Hey @"dragdropper", the ticket is still active on our system, so if you reply back to me, this is going to end up in my inbox!

I appreciate your efforts & ongoing cooperation; you’ve all been very insightful! I’ve now created individual tickets for all of you that posted us since yesterday separating your reports & I’d like to work with you individually moving forward. If you have some spare time, please check your inbox & we’ll continue…

Hey @"DiogoRSP", thanks for the nudge & please accept my apologies for the slight delay in getting back in touch. Rephrasing from my post above, it would be worth noting that we have limited visibility on what could be preventing you from completing the transaction. Are you getting any error messages along the way? Have…

Hey @"Cvbeth", please accept my apologies for the tardy reply. Kindly note that this is a slightly outdated discussion, however I’m wondering whether you’ve had the time to check the troubleshooting steps in my previous post above. If so, then it would be best if you re-installed once again following the relevant link on…

Hello again to everyone posting us on this thread on this discrepancy! Your reports have been very insightful & I’d like to thank everyone who took the time to write in about this. I haven’t been able to replicate on my end & I’ve been holding off this reply as I’ve been trying to understand whether there’s a common…

Great news @"JackBristow" & thanks for sharing! I was quite hesitant to ask you to run an Advanced re-installation, however I was happy to hear that removing the registry entries has done the trick for you; you've done some amazing troubleshooting on this! As usual, please feel free to ping us back here again if you have…

Thanks for the detailed message @"Hellfire2260" & please accept my apologies for the slight delay in getting back in touch with you! Let me have a closer look on this matter through our Official Support channel. I’ve now sent you a brief message & once you reply back to me there, I’ll review your account specifics & we can…

🤹🏽‍♀️ Perfect @"jakryk", happy to hear we got this sorted together. Have a lovely week ahead! 

Hey @"JackBristow", thanks for checking out the pointers posted on our resources! Following-up from your findings, I’d like to see if you’re getting any diagnostic messages along the way that could lead us towards the best next steps. If it’s not too much trouble for you, could you include a screenshot (redacting personal…

Hey @"tommy_m", thanks for getting in touch with us on the Community for advice! Following-up from your description, it looks like you’ve been facing an issue with the upload speed upon using the API & you’ve experienced a syncing inconsistency as you've been uploading using the Dropbox desktop app. I could move your…

Amazing news @"TappadBox" & thanks for sharing; glad to hear we've hit the nail in the head! 👩‍🔧 As usual, please feel free to post us here again if you have any Dropbox-related questions in the future & we’d be delighted to work with you. Happy Dropboxing until then! 

Hey @"take555", I understand that this is important to you. Based on a quick search I run on our system, I could see that you’re in an open discussion with my colleagues there. It would be more efficient to continue from where you’ve left off with them, since they’ve already gained some insight, however I’ve increased your…

It’s great that we’ve now ruled out this being attributed to a syncing issue, so let’s follow a different path towards resolution @"jakryk". Taking it from where we’ve already left off, it looks like you’ve been able to locate the Dropbox icon, Dropbox is syncing your files across devices & the issue primarily lies on the…

Hey @"TappadBox", I appreciate the in-depth description! Following-up from the screenshot you’ve included, kindly note that I’ve moved your post here, in order to ping you towards our previous discussion on the matter above. If you follow the Solution on this thread, you should see that Ross (one of our higher-level…

Hey @"tj0011", I’m here to help if I can! Can you elaborate a bit on that for me please? Are you primarily concerned because your clients are complaining about a syncing issue or are you also facing an issue yourself/yourselves? If so, could you include a bit more detail regarding the source of your concern in your next…

Hey @"jakryk", thanks for checking in with us! Let’s start off with the basics & we can move on to specifics based on your findings. I’d appreciate it if you could let me know of the details below, just so as to ensure we’re aligned: * For starters, are you working on a Mac or a pc? If so, can you let me a bit more detail…

Thank for clarifying @"Ashu7878"! As you mentioned that you’re using an existing integration with Dropbox, I’d appreciate it if you could specify which one it is in your next message. Are you using File Requests to collect the files by any chance? If so, then anyone with the link should be able to upload, however you can…

I can’t comment on how third-party apps are performing in this respect, however I’m positive that my colleagues would be eager to help you get back to normal operations despite the limit @"geekforlife". Thanks again for staying in touch & for the constructive feedback! 

Hey @"pGrendel", thanks for taking a bit of your time to post us your thoughts! That’s some great feedback, as I understand the benefit of embodying new features & functionalities organically as you go. Re-phrasing from my previous post, kindly note that it would be best if you posted that on the Paper Idea Exchange board,…

Hey @"Ashu7878", welcome aboard! Following-up from what you’re describing us, I’m wondering whether your inquiry pertains to how you could integrate Dropbox with an app you’re developing or you’re referring to a specific integration that you’ve incorporated in your workflow. Would you mind clarifying this point for me, as…

Hey @"tomizza o.", I’m following this discussion closely & submitting your observations for review to the relevant team for future iterations. I understand that the discussion has taken a new turn centralizing on your assessment &/or reactions to the functionality, therefore I’ve un-accepted the Solution to the thread.…

Hey @"Doug1212", let’s see what we can do about it! For starters, if you’re not seeing any other sync icons, then it’s highly likely that there’s an issue with the installation, so it would be best if you uninstalled & re-installed once to see if that's the fix. Would you mind giving my suggestion a go whenever you a bit…

Hey @"Hellfire2260", thanks for checking in! I’m interested in having a second look at your findings if that’s okay with you. Could you include the steps for me to replicate in your next message if possible? Does it bear any resemblance to what others have reported incidentally? Any other detail &/or visual aid you could…

Generally speaking, the Dropbox desktop application is working more effectively with less than 300,000 files @"geekforlife", however I can see that our higher-level technicians are seeking a solution on this matter regardless of the file count. Additionally, I can see that they’ve messaged you back earlier today within the…

I understand that being unable to resolve the issue that’s been troubling you despite the efforts you've put into that isn’t ideal @"geekforlife". Given the circumstances, I’ve now made sure to include your comments on your ongoing correspondence & I can see that our team specialists are following this email chain closely…

Hey @"Senko13", thanks for highlighting! I’ve moved your post (& subscription) under the relevant discussion to keep things consistent & ensure that you’re also receiving the latest updates on progress on this issue. At the moment, the relevant team is investigating what could have triggered that & we’ll circle back here…