Jane Dropbox Community Moderator

Many thanks for the speedy confirmation @"mlawson1986"; please check your inbox when you have a spare minute! 😊

Hey @"mlawson1986", thanks for getting in touch here on this! Would it be okay if I reached out to you on the email address connected to your Community profile to have a closer look? If you confirm, I’ll create a ticket on our system for you. Please let me know if you have some spare time to work on that with me in your…

Thanks for confirming @"Ben T.22"! We use zendesk, and I've just created a support request on our system for you, in order to continue from where we’ve left off here. Please have a look at the inbox connected to your Community profile when you have a spare minute & I’ll touch-base with you soon. I'll be awaiting your next…

Hey @"Mpm2019", welcome to the Dropbox Community; you’ve reached Jane this time! It sounds like the issue you’re experiencing is slightly different than the OP’s. In order to make sure I’m further advising correctly, can YOU clarify the following for me? * Are you facing an issue previewing your .PDFs through the Files app…

Thanks for keeping in touch here @"rjclardy"; it’s Jane this time! I’ve sent you a brief message through our support system following-up from your discussion with Fiona here. Please have a look at your inbox when you have some spare time & we’ll take it from there to see if what you’re experiencing is expected in any way…

Thanks for the speedy message back & your detailed explanation @"Ben T.22"! I’d like to submit this report to a team specialist in form of a question if possible, as it would be more efficient if we continued through our support system from this point on. Would it be okay with you? If you confirm, I’ll create a ticket on…

Thanks for the in-depth message back @"Ben T.22"! Given that you’re unchecked the option to launch the desktop app prior to the reboot, it’s indeed odd that the app is trying to launch. Off the top of my head, your description makes me think that you’ve linked more than one Dropbox accounts for each User login. It would be…

Thanks for sharing the news @"Andrew F.14"; pleased to hear my tips were helpful! 🤓 Happy Dropboxing; wishing you a fruitful New Year ahead! 

I understand @"Ben T.22"; let's have a closer look! * In order to make sure we’re on the same page, could you include a screenshot (omitting personal info) in your next post for me showing me the error message please? * Also, can you re-create the behavior & walk me through the steps resulting to the error message? Once I…

Hey @"Ben T.22", thanks for the detailed message! In general, un-checking the box to launch the Dropbox app automatically through Preferences should do. I hope that’s answer you’ve been seeking; please let me know if you have any follow-up questions. Happy holidays! 

Thanks for looping back with this update @"JLowder"! 😊 Now that you know where you can find us, feel free to drop us a line on the Community in the future for any similar questions. Happy holidays! ❄️ [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question,…

Thanks for detailing me your discoveries @"carandswe"! Following-up from your request, I’ve made sure to message you on the email address connected to your Community profile. Feel free to ping me back there when you have some spare time & I’ll check back with you soon. Thanks again for keeping in touch on the Community! 

Hey @"desRC", thanks for taking the time to fix this; let’s see what we can do here. I’m wondering if you’ve confirmed all the details listed by the OP on their first message. Are you seeing the same thing happening for all Word files or only some? To use Dropbox for G Suite, the email you use for your Google account must…

Hey @"mario f.2", it's Jane this time; sorry to hear about any frustration caused. If it’s not too much to ask, could you try the following steps once to see if these do the trick this time? * Uninstall the Dropbox App * Sign out from iTunes * Restart your device * Sign into the iTunes * Download and Install Dropbox * Try…

Hey @"ArtyomK", it’s Jane this time; thanks for the nudge! Would it be okay if I reached out to you on the email address connected to your Community profile to examine a specific video preview & see if I can re-create the behavior on my side? If you confirm, I’ll create a ticket on our system for you & continue our…

Hey @"Hedgefield", thanks for taking the time to drop us a line here! I’ve just sent you an email to look into that further. Feel free to ping me back on the email there if you find the time to work on that with me. Thanks again! 

Hmm, I see.. 🤔 That’s some very useful info @"victoriaokuneye"! Would it be okay if I reached out to you on the email address connected to your Community profile to gather some more info on this matter? If you confirm, I’ll create a ticket on our system & continue this discussion from where we left off here. Keep me posted…

Thanks for reporting that here @"db163" & @"Rasa05"! I’ve just sent you a brief message through our support system to continue this discussion. Can you both have a look at your inboxes when you have a spare moment? I’ll be awaiting your replies there!

Thanks for sharing your thoughts @"talkingfinger"; that’s some great feedback! I understand that the workaround I posted above isn’t exactly what you had asked for initially; I mentioned this option, as you’d be able to achieve something similar to what you had in mind. It looks like being able to view other…

Hey @"ChiDeb20", thanks for highlighting here! I’ve created a support ticket on our system, as I’m submitting all relevant reports for further review when needed. Please check the inbox connected to your Community profile, if you’d like to continue working on that with me. Once you reply back to my email, I’ll try to…

Hey @"talkingfinger" & everyone else following this thread, it’s Jane this time! Thanks for sharing your thoughts & experience so far; I'll do my best to follow-up with you here. While the Starred items on your Homepage can only be updated on your own view, if you’re working on our new desktop app, you can pin a file or…

Thanks for adding your voice to the feedback we’re gathering @"victoriaokuneye"! At the moment I’m submitting all reports from this discusison for review. It would be great if you &/or your colleagues reached out to our team detailing us what this looks like on their end & letting us know which AntiVirus you/they’re using.…

Great @"Lantzr"; happy to hear this has been a one-off for you! Happy Dropboxing! Following-up to your question @"PaulSlocum", can you also confirm that you’ve also chosen Type on the Modified (i.e. second) column? Give me a nudge with this info when you have a spare minute. Thanks again!

Hey @"KOA1", I’m here to help you on that as much as I can on my end! I’ve now located your open support ticket on our system & I’ve sent you a message back to help expedite matters on my side. Please have a look at the inbox connected to your Community profile & we’ll go from there. I look forward to hearing back from you!

Hey @"Duckuser", @"Susanre" & @"Thayer", thanks for keeping us in the loop on your findings! I can see that your escalated ticket is about to close on our system due to inactivity @"Duckuser", so I’d suggest pinging our specialized agent there, as they’ve been gathering all relevant reports. I’ve also included a note of…

Hey @"PaulSlocum" & @"Lantzr", thanks for the nudge! Could you specify where you’re getting stuck/there’s a change for you, just to see if I can re-create the behavior? I look forward to hearing back from you!

Thanks for keeping in touch @"cstiles" & @"FadedPoppy"! I’ve made sure to escalate our discussion in form of a question to a higher-level specialist today @"cstiles". However, I appreciate the update here, this has been very helpful. It would be great if you could also let us know of the Anti Virus & the exact version…

Hey @"robertoleonardo", thanks for the in-depth post! It’s my understanding that you’d like to back up this functionality & I could move your thread to the Share an Idea section on my side to see if your fellow Community members are also interested in seeing that in the future. Keep me posted on how you'd wish to proceed…

Hey @"rdejaegher", thanks for nudging the post with this detailed description! For starters, it’s great that you’ve tried our quick fixes, since we can continue from where you’ve left off now. Have you by any chance made any progress during the weekend? Please let me know in your next message if possible. Following-up from…

Hey @"Pheng", thanks for pinging us here with these follow-up questions! In continuation to your description, it looks like you’re inquiring about something similar to the Activity logs available to Team Admins, where you can locate some of the info you mentioned. If you’re working on a personal account however, you can…