Jane Dropbox Community Moderator

Hey @"bionic_beats", thanks for the nudge! Would it be okay if I reached out to you on the email address connected to your Community profile? If you confirm, I’ll create a ticket on our system & continue this discussion from where we left off here. Keep me posted on how you'd wish to proceed in your next message. Thanks…

Hey @"cstiles", thanks for pinging me here on this matter ! I’ve just sent you a brief email through our support system to continue our discussion cross-checking the info we have on file for this device. Please have a look at your inbox when you have some spare time & we’ll take it from there. Thanks again! Other than…

Hey @"serraltakm", thanks for joining the discussion! Which feature would you be mostly interested in seeing in Dropbox Paper in the future? If this has already been posted on the Ideas section, then you could pinch the 👍 button to show that you’d be interested in seeing/trying that in the future. I’m always here if…

Thanks for the quick confirmation @"rjwb"! I’ve just sent you a brief message through our support system. Please have a look at your inbox when you have some spare time & we’ll take it from there. I’ll be awaiting your next email! 

Hmm.. I see.. :thinking: Thanks for all these extra details & visual input @"rjwb"! As you mentioned that this has recently changed for you, would it be okay if we continued this discussion via ticket? If you confirm, I’ll create a support request on our system for you & ask a team specialist whether there has been a…

Ah, great @"DropBoth"; seems we’ve got the sign in inquiry sorted! Moving to the Camera Uploads issue now, I’m wondering if you’ve tried any of the tips outlined here &/or if these help improve what you’re experiencing in any way. A quick note from me at this point, as Camera Uploads would be paused if you’ve turned on…

Hey @"jewl", thanks for joining the discussion here! Rephrasing from my previous message, you may have to fine-tune formatting along the way as you import your docs to Paper, however I understand that you'd like to automate that as much as possible. While we’ve explored how to use all features currently available, it looks…

Thanks for the screen grabs @"rjwb"! It looks like the issue lies on the "timesheet RB 1912.xlsx” that’s added from a second device when being synced down to your first device, which wouldn’t inherit the ACL permissions you’ve assigned to the "Timesheets” parent folder. It would be ideal to see the syncing icons & sync…

Thanks for the screenshots @"DropBoth", they’ve been very helpful; spot-on stickers by the way! 🐿️ This doesn’t look like the Dropbox sign-in page on an android phone. Maybe you’re seeing that as you’re trying to link your Dropbox account to another app perhaps? Keep me posted!

Hey @"rjwb", that's interesting; let’s have a closer look! * Can you include two side-by-side screen shots (without personal info) in your next message showing me what’s your current sync status & the sync icons as you’re viewing a sample directory where folder permissions have been reset? * Could you also check whether…

Thanks for taking the time to detail us your thoughts on this @"KevinMcKraken"! It seems that having the option to disable this pop-up Notification is important to you, so I'd encourage you to post it on the Share an Idea section where other Community members could upvote it to show their support. Thanks again! 

Thanks for confirming @"Phillip D.4"! I've just created a support ticket on our system on your behalf. Please have a look at the inbox connected to your Community login & I’ll touch-base with you asap. Enjoy the rest of your day until we talk again! 

Hey @"Till_P", thanks for the nudge! As we’ve been working on that since August, I’ve sent you a brief message to have a closer look at the device causing you trouble cross-checking on the info I have on file. Please have a look at the inbox connected to your Community profile & we’ll go from there. I look forward to…

Hey @"DropBoth", welcome to the Dropbox Community! As you’ve mentioned that you’re facing this issue on the mobile app after the re-installation, it would be best if we switched our attention there; thanks for the great input! Just to get started, can you include a screenshot (masking your personal info) in your next post…

Sure thing @"PeterDBU", you can find the Offline installer here! Please let us know how you get on! 

Hey @"mauricev", thanks for pinging me back with your findings! We currently support storing the Dropbox folder on a HFS+ or APFS-formatted hard drive on a Mac, so my hands are tied I’m afraid. Having said that, I’m wondering if checking the file’s Version History helps trace back how this appeared in the first place &/or…

Hey @"Phillip D.4", thanks for flagging! While you could try Zdravko’s suggestion, I’m also here to follow-up on my end if needed. Since I’d have to examine a specific directory that's causing you trouble, would it be okay if I reached out to you on the email address connected to your Community profile? If you confirm,…

Hey @"KevinMcKraken", welcome to the Dropbox Community! I’ve moved your post under this discussion, as your initial description echoes what Maxim had asked back in June & I believe Walter’s explanation above should help you paint a clearer picture. I’m also following along, so please let me know if you have more questions…

Thanks for circling back to us here on the progress @"PeterDBU"! I could see that our team specialist has suggested adding the Dropbox cache folder to an ignore list, since what you’re experiencing could be happening because your Antivirus picks up the ".dropbox.cache” folder as a false positive. Have you discussed whether…

Thanks for staying in touch with me @"Sparrow1" & @"donawalt"! I came to the office a little bit later today & that’s why there was a short gap between my replies, however both tickets have been escalated with higher priority earlier today within the day. I hope this helps!

Thanks for pinging me back here with all these extra details @"ywllyht"! I’ve just sent you a brief message, as it would be more efficient to continue working on that through our support system from this point on. Please have a look at your inbox when you have some spare time & we’ll take it from there. Thanks again for…

Hey @"magdyfifa", thanks for pinging us here! If that’s okay with you, could you give my suggestions on the first page of this thread a go when you have some spare time? If switching browsers doesn’t have the error message squared away, could you let me know a bit more info on the steps you’re following? Thanks again! 

Hey @"RDFRush" & @"donawalt", thanks for reaching out here! I’ve just sent you both a brief message through our support system to help expedite matters as much as I can on my end. Please have a look at your inbox for my email; I look forward to hearing back from you there! @"Sparrow1" wrote:Do you mean my email inbox for…

Hey again @"Brian1", I’ve had a chance to check Ben’s case & it wasn’t clear how the rename happened, as they also mentioned that the original filename was part of a script. I’m asking you more questions on that, in order to see whether Dropbox is indeed the cause. That being said, I’ve been able to play around with a few…

Hey @"JKhalifa", thanks for pinging us here on this matter! I’ve just sent you a brief message through our support system to further investigate the possible cause based on the info I have on file on my tools. Please have a look at your inbox when you have some spare time & we’ll go from there!

Hey @"anaxamandor", welcome to the Dropbox Community! I’ve moved your post under this discussion, as other Community members have reported that they’ve been able to get going with the installation once they installed the libatomic package. Please give it a go when you have some spare time & keep us posted on the outcome…

Thanks for circling back to me with this update @"ATKDG"! Based on your screenshots, you’ve set the Dropbox app to launch upon starting your computer, therefore your files should be syncing automatically. Can you see the Dropbox icon on the bottom-right hand corner by the clock? If it’s not too much to ask, could you…

Hey @"Susanre" & @"ywllyht", thanks for highlighting! I’ll definitely make sure to update the thread on progress as soon as I have more news. If it’s not too much to ask for now, can you specify if you’re hitting this error message on a work/corporate device. Have you tried disabling your Antivirus to see if this fixes the…

Hey @"droptool", thanks for checking in with us on the Dropbox Community! It’s my understanding that you’re using the Dropbox desktop app & you’d like to see which files are syncing similarly to the uploading window you're seeing on your account online; am I on the right track? You can always look at the Dropbox icon in…

Hey @"Sparrow1", thanks for the nudge! I’ve created a ticket on our system on your behalf. Can you have a look at the inbox connected to your Community profile whenever you have a minute? I look forward to hearing back from you!