Hannah Dropbox Community Moderator

Hey @"Grey Hall", sorry to see that you're having this issue. Let's try to figure this out together. What do you see when you click on the Dropbox icon in your system tray? If you could send us some screenshots showing your issue, that would be really helpful as well.

Hey @"Double_h2002", I would suggest posting this as an idea on our Ideas board for other users to up-vote. Our team takes into consideration interesting feature requests that gather lots of votes. Cheers!

Sorry, @"Road_warrior", I meant your initials/profile pic, that you see when clicking on your Dropbox icon.

Hmm, can you also check your events page and let me know what you see there?

Do you see the same thing if you click on your avatar and then on "view sync issues"?

Hey @"Marshal mellow", I'm glad to see that you were able to see and access your photos in your account. Regarding your account being full, is it possible that you have any shared folders or backups taking your space? You can see your shared folders here and your backups page here.

Hey @"LinnLukschandl", do you remember the exact date and names of the files you uploaded? If so, we could send you an email, so that we can search your account internally, to confirm whether these files were ever uploaded to this account or not.

Thanks for the update, @"lt6". Do you remember if you manually reset your password yourself or if you were perhaps prompted to create a new account?

Hey @"RichPer", thanks for reaching out to us. Is the file in question set to "online-only" (gray cloud icon) in your Dropbox folder? If so, you can right-click on it and choose "make available offline" to download it to your computer. Otherwise, you can try from our website again, this time from a different browser to see…

Hey @"Road_warrior", I'm afraid there's no way to see the names of the files that cannot sync. However, you should be able to click the "See issues" button to see your troubleshooting options. Also, can you please clarify what you mean by "install them from outside of Dropbox"? Do you want to remove them from the Dropbox…

Hey @"vy3800", thanks for the additional info. Do you see the Dropbox icon in your system tray at all? If you do, can you hover over it with your mouse and let us know what you see?

Hey @"Barbara G", if I were you, I'd double-check to see if I had any other accounts with Dropbox. You can do that by searching your email accounts for any Dropbox related emails. Your files wouldn't be deleted, even if your account was a free one, so there must be another explanation. Also, if the files were shared, make…

Hey @"lt6", sorry to see that you're having this issue. Why were you not able to login to your account initially? Did you get some kind of error message? Also, when was the last time you accessed your account before today?

Hey @"Pablo Casals", sorry to hear that you're having this issue. Can you give us any additional info on how you edit the file? Are you using the Dropbox mobile app? And if so, which version?

Hey @"Compounder1977", I just reached out to you via email, so we'll continue investigating there. Thanks!

Hey @"Melvin55", happy Monday! Would you mind sending me a screenshot of the options you see on your end, as a first step? Also, what is your computer's OS version and the Dropbox version you have installed? You can see the latter, by hovering over your Dropbox icon.

Hey @"pb4001", I've looked up your ticket and it seems that you never replied to the previous agent's email, and the ticket was closed due to inactivity. I was able to find your follow-up ticket, though and responded there, so please get back to me when you have a chance. Thanks.

Hey @"Kashiwa14", welcome to our Community. Are the images/videos that show these two different behaviors uploaded the same way to your Dropbox? Or are you perhaps using both the Camera Uploads feature and manual uploads, and these two show different behaviors? Keep me posted.

Hey @"ctyrider", thanks for joining our Community. Where is your Dropbox folder currently located? If it's already (and has always been) on your external drive, you won't be able to update to the File Provider version of Dropbox and subsequently, you won't be able to utilize the File Provider version of the external drive…

Thanks for posting to our Community, @"kmaurits". We really appreciate your feedback on the external collaborators list. I've made sure to pass your comments along to our team about this. If you have any questions, please let us know.

Thanks, @"FStobacco", I'm testing this on my end too as we go along, but it looks like it might not be possible for the external users to share this folder with other external users. One more thing to check, to confirm this, is the folder settings. Can you click on the "Share" button next to the folder, then on the gear…

Thanks for that, @"FStobacco". In the sharing tab of your admin console, in the "sharing externally" section under "direct sharing", can you change the setting to "On (Team + approved)" and then add the emails of the external collaborators, to see if that allows them to edit the folder?

Thanks, @"howdy123"! One more question; if the link is a "can edit" one, are the recipients getting some kind of error on their end when they try to upload files? If you open the link on your end, from a private browsing/incognito window, what do you see?

Hey @"OscarHarris02", you can compare the features that the Family plan offers to the features our team plans offer and then make your decision according to your needs. I hope this helps!

Thanks for clarifying, @"howdy123"! Is this a top level folder within the team space? And are they trying to send a "can edit" link to the folder or invite them with their email addresses?

Hi there, @"Melvin55", thanks for posting! If the Dropbox application works correctly on your computer, you should be able to switch a file to "available offline", by right-clicking on it in your Dropbox folder and choosing the "make available offline" option. Let me know if it works or if you have any issues.

Hey @"howdy123", thanks for joining the Dropbox Community. When you say that you're an admin of the Dropbox folder, do you mean that you're an admin of a Dropbox team account or the owner of the folder in question? If you're a team admin, can you send me a screenshot of your sharing settings in the admin console? Also, are…

Thanks for reaching out to us, @"davebenecounts". The screenshots you sent us are super helpful and I can immediately see the issue. The names of the folders in question have unsupported characters in them, which are the "." (period) and the "*" (asterisk). If you remove the periods and the asterisks from the folder names,…

Hey @"Wrazor", thanks for posting your question to our Community! The amount of files you see there on the Dropbox icon's sync status, is the amount of files remaining to be synced. You can go to the app preferences and ensure that the bandwidth is set to "don't limit". Give it some time once the download/upload rates have…

Hey @"FStobacco", what's the error you're seeing when you try to enable external users to share the folder with other external users, please?