Hannah Dropbox Community Moderator

Would you mind giving us your support ticket number, @"Bronwenc"?

Thanks for the update here. Can you please give us the ticket number for your communication with our support team, so we take a look, @"Bronwenc"?

Hey @"Bronwenc", thanks for joining the Dropbox Community. Was the refund issued by our team or did you request it through PayPal? If you contacted our support team, can you give us your ticket number? Also, have you reached out to PayPal or your bank, to see if the money is withheld for some reason? Let me know.

Hey @"Liciarov", thanks for reaching out to us. Selective sync is actually a feature that's available only on our desktop app and not the mobile app. Keep in mind that folders and files don't take up space on the mobile app; what you're seeing is something like snapshots of your files. Are you trying to free up space on…

Hi @"Future ndlovu", if I understand correctly, you're also having an issue accessing your account, because you've lost your phone. Have you checked this article with some relevant info? If nothing helps, I would suggest opening a support request with our team. You can do so, by following these steps: * Open a private…

Thanks for bringing this to our attention, @"CljrRt". Are your files still available, when you login to your account on dropbox.com? If so, instead of trying to replace the Dropbox folder, I would suggest installing the Dropbox app, signing in and just allowing it to sync your files instead. Let me know how that goes.

Would you mind turning your VPN off, to see if that makes any difference? Just so we cover that as well.

Thanks for bringing this to our attention, @"cb140". Do you see the same error, if you open a link from a different browser or an incognito window? Let me know and we'll go from there.

Yes, thanks, Dan! I just emailed you, so we'll continue there. Cheers.

Thanks for the screenshots and additional info, @"Tyndale". Have you tried this from a different browser or a private browsing/incognito window, to see if it helps?

Hey @"Danb789", sorry to hear about this. Can we send you an email, so we can take a closer look?

Hey @"cqi", thanks for reaching out to us and sorry to see you're having trouble. If you check your space usage in your account settings, what do you see?

Sorry to hear about this, @"Road_warrior". Can you let us know what your computer's OS and version is? Have you restarted your computer ever since this started happening? And can you please also send us a screenshot of that box you're referring to? Thanks in advance.

Hey @"CammiMS", I just emailed you, so I'll see you there!

Hey @"Windo", when you're able to access your laptop, to check the info that Walter requested, just reply here, so we can continue assisting you. Thanks!

Hey @"Janny_", can you check your plan page and let us know what kind of plan you're signed into? Are you on a paid subscription?

Thanks, @"tigerbody". The file request feature will allow you to upload files to the other person's account, so they'll need to send you one, and this will not affect your own Dropbox space. I hope this helps.

Thanks for the update here, @"dgww". Hopefully, that'll do the trick indeed, but if you have any further issues, let us know. Have a great week ahead!

Hey @"Arun7", happy Monday! If the file is opening on Incognito, try to clear Chrome's cache, to see if that helps. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser. So, you could also restore your browser to its default settings and disable any…

Hey @"feub", sorry to see that you're having an issue. It's a different issue than the OP, but let's see what we can find. If you haven't already, can you restart both your computer and the Dropbox app, to see if that helps? If not, you can try to do an uninstall/reinstall as a first step and go from there.

Hey @"karenap", the page that Jay linked in his reply, should include all the support options available to you; can you let me know what you see? Or send me a screenshot, if you can.

Hey @"Kent L.4", thanks for the nudge here. Which version of the Dropbox app are you currently using and which iOS version are you on? Have you also reached out to Microsoft about this, to see if they can provide you with any additional troubleshooting steps or info?

Hey @"Taa97", welcome to our Community! Your first assumption is actually correct. The limits refer to sizes, but Transfers don't take up your daily sharing bandwidth, so consequently, you should be able to transfer multiple e.g. 50 GB files. I hope this helps, but let me know if you have any questions.

Hey @"copyright", and thanks so much! Let us know when you have an update. Have a great weekend!

Hey @"Dullard", thanks for posting to our Community. Can you please go to the "backups" tab in your Dropbox preferences and send me a screenshot of the options you see there. Also, what's the sync status and version of the Dropbox app, when you hover over your Dropbox icon? Let me know and we'll go from there.

Thanks, Ria. Please do try that and let us know if the issue persists. Cheers!

Hey @"ebeshore", do you see that the Email Attachments folder is empty on other web browsers as well?

Hey @"Geoffrey Huck", thanks for the nudge here. Are you the owner of that folder or a member with edit permissions? Can you also send us a screenshot of the error you're getting, so we can take a look?

Thanks for the info, Ria. In your initial screenshots, I do see a discrepancy between the images, which is that two of the duplicates seem to have been "captured by AutoStamper", which is indeed a 3rd party app. Can you check if this app edits your photos, perhaps in the background, without you doing it manually?

Hey @"Sfariba", you should be able to see a camera button above the reply box, to attach your screenshots. If you're on your phone, and can't see the camera button, make sure to request the desktop version of the website. Otherwise, you can always send us a shared link with your screenshots.