Hannah Dropbox Community Moderator

Thanks for keeping us updated on this, @"Bobingabout". If the issue comes back, do let us know. Have a great week ahead!

Hey @"jst601", thanks for your post! I'm glad to see that you figured this out. If you need to access the folder in question, a workaround would be to ask the owner for a shared link, which will give you view-only access and won't affect your space. Let me know if you have any other questions.

Hey @"asd saiyan", sorry to hear that. Can you send us a screenshot of the error? Please make sure to follow these steps here as well and let us know if they help.

Hey everyone, this idea is open! If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"RRR for planetearth", thanks for posting to our Community. I moved your post to a thread of its own, since the topic of the thread you replied under was different. Can you give me some more info on your situation? Are you using a VPN and you logged in to the Dropbox app with your VPN enabled? Did that cause an issue…

Anytime, @"kapnitin"!

Hey @"kapnitin", thanks for reaching out to us. I completely understand your frustration over this. I can see you've done what needs to be done on your end and contacted our support team, so thanks for the ticket number. Your case is with our specialists from what I was able to see and they're working on your case as we…

Thanks for the clarification, Rhys. Can you let me know how you originally added the shared folder to your account? Were you invited to join the folder with an email invitation or were you sent a link and you chose the "Copy to Dropbox" option?

Thanks for the update, @"priester68", this is indeed a strange case. If you delete the link for this folder from your links page and then create a new one, does this behavior persist with the new link as well?

Thanks for checking that, Julia. As a test, can you move a file with the red x icon on it out of your Dropbox folder, and then back in to see if that makes any difference?

Hey @"Rhys Davies", thanks for joining our Community. When you say "team", can you please clarify if you're referring to a Dropbox Business team? Or are you all individual Dropbox users with access to the same shared folder? If what you described is what you're seeing in your local Dropbox folder, can you check how things…

Thanks again for the update, Julia. If you click on the Dropbox icon in your menu bar, then on your initials/profile pic and then on "view sync issues", does the app report anything there?

Thanks for the update on this, @"Julia C.16" and for the additional info. Can you please follow the steps in this post to see if they help?

Thanks for keeping us updated on your issue, @"Haakon123123". I'm glad to see you managed to resolve this. If you need anything else, let us know!

Happy to hear that, Frank. Let us know if you need anything else!

I'm happy to see that you can share your links again, @"Chitown " ! Have a wonderful week ahead!

Hey @"margotgommers", thanks for the reply here. I understand where you're coming from and I did mention why this happened in my previous reply, but if you're still having this issue, please let us know and we'll send you an email to open this case again for you.

Hi again, Nicolas, and thanks for the update. Did the re-sync help resolve your issue eventually? Or does it persist? Keeping the Dropbox folder on an external drive is not something we recommend, exactly because such issues may arise, but hopefully this won't happen again.

Hey @"0b0gp8crs", sorry to hear about this. Have you logged in to your account on a different browser or a private browsing window, to see if you get the same behavior?

Thanks for the nudge here, @"Jami T", and sorry to hear about this. Can you go to this page and follow the steps here, to see the size of your files and calculate the size of your folders and see what you can find? Thanks.

Hey @"Joeweys", have you tried doing this from a different browser or a private browsing window? Let us know what you see.

Hey @"Chitown "and happy Monday! Can you check if you're still having this issue?

Hey @"Anjali Lisa", thanks for the ticket number. I can see that your case is with our specialists. I've passed your comments along to the ticket and raised the priority of the case, so you'll get an update really soon. I hope this helps.

Hey @"Frank P E.", is there any update on the situation as of today?

Happy to hear that this worked for you, @"Kino A."! If you need anything else, please let us know. Have a great week ahead!

Hey @"kbabby", thanks for bringing this to our attention. Can you let me know which exact version of the Dropbox app you're using and what the current sync status is? You can see that by hovering over the Dropbox icon in your menu bar. Can you also send us screenshot of your current right-click options? Does syncing work…

Hey @"Nicolas Miranda", thanks for bringing this to our attention. Can you hover over your Dropbox icon and let us know the exact sync status and version of the Dropbox app? Do you currently keep your Dropbox folder on an internal or external drive? Let me know.

Thanks for the update, Jacob. Can you also try these advanced reinstall steps, to see if they help?

Hey @"abhi_0743", thanks for reaching out to us and sorry to hear about your files. I'm afraid that if your files were deleted more than a month ago, there's not much we can do. Upgrading won't allow you to restore them either. How long was it been exactly? Keep me posted.

Thanks for letting us know about this, @"jacob m". Can you please check this article that has some troubleshooting steps for this error and let us know if it helps? Thanks.