Hannah Dropbox Community Moderator

Hey @"cawleyd123", thanks for bringing this to our attention. Have you tried restarting your computer, to see if that helps? If not, what's your computer's OS version? Can you also give Dropbox full disk access and let me know how it goes? Thanks!

Hey @"Chatterbox", I'm glad that after the reinstall, your files are now syncing again. Regarding the difference between the two computers, is it possible that one of them is using the Dropbox for macOS on File Provider version of Dropbox and the other one is not? On the File Provider version, the Dropbox folder would be…

Hi again, @"thomehm". If you click on the following link, you'll see the Dropbox icon we're referring to and where you should be seeing it: https://help.dropbox.com/installs/system-tray-menu-bar If you don't see it there at all, let us know.

Not a problem, @"pmazz"! I just sent you an email, so we'll continue there.

Hey @"jonbjoseph", welcome to the Dropbox Community! If you're having trouble installing the Dropbox application on your Linux computer, take a look at this article. Can you let me know if it helps and how it goes? If not, let us know where you get stuck and we'll be happy to help. Restarting the device is always a good…

Hey @"Aahawk83", thanks for letting us know about this. Can you please send us a screenshot of the error or copy it in your next reply? Also, what is your computer's OS and version? Thanks in advance!

Hey @"Myra H.1", thanks for your post today and sorry to hear about this. Are you only able to access these team folders from the Content tab in your admin console? How about your "all files" page? If you do see them in "all files", do the names of the folders perhaps contain any of the characters in this article, which…

Thanks for the additional info and the screenshots, @"klubasek". If you'd like to address the issue accessing your account first, we can send you an email and then at a later time we can come back to the issue on the desktop app. What do you think?

Hey @"pmazz", can we send you an email, so we can take a look at your issue?

Hey @"Nicolas Koutsikas", would you mind sending us a screenshot of how this appears for you on the browser and on the iPad?

Sorry to hear that, @"mhisle". Are the icons of the subfolders plain blue folder icons? Or do you see any 'two people' icons on any of them?

Thanks, @"Zheszpar"! I just emailed you and we'll continue there.

Hey @"thomehm", you should be able to see a menu to access the Dropbox preferences, if you click on the Dropbox icon in your system tray, so there's clearly an issue here. If you hover over that icon with your mouse, what do you see? Also, it may sound unimportant, but have you restarted your computer at all during this…

Hi again, @"WxTech443"! So long as the folder member in question is still an active member, whether you choose to restore the files or rewind the folder, they will regain access to those files, since they're still an active member. If you remove this member, though, they won't be able to regain access to the deleted files…

Hey from me as well, @"d p." What kind permissions do you have on the folder? Is it possible that the owner of the folder has set any sharing restrictions? That's what the error suggests. Have you tried discussing it with them?

Thanks for the trying that, @"Zheszpar" and hi from me as well. Do you mind if we reach out to you via email, so we can take a closer look into this for you?

Hey @"J Harold W.", thanks for reaching out to us again. If I understand correctly, you're trying to edit files through a certain third-party app on all distros, but the changes aren't syncing across all distros. Just to check, do you have all the requirements for the Dropbox app to work correctly on your OS? Are you…

Sorry to hear about this, @"Guggas". When was the last time you accessed your account and your files? Is it possible that you're currently signed in to a different account than the one that was part of the Business team?

Hey @"WxTech443", thanks for joining the Dropbox Community. If you rewind a folder to restore deleted files, the member that was removed from the folder will not regain access. Restoring the folder's deleted files from the deleted files page will also not re-add the removed member. In any case, as long as you are the owner…

I'm glad to hear that you figured it out, Doug! If you need anything else, let me know. Have a great day!

It does make sense, @"jlo-nyc". Can you open the Dropbox app, tap on "account" and then on the gear icon, to find the version of the app that you're using, please?

Hey @"Help2025", I hope it's okay to jump in here. Can you please clarify how you added the files to your Dropbox account? Did you drag and drop them to your Dropbox folder from iCloud? Before disconnecting your external hard drive, did you see that your files were fully synced to your Dropbox account? If they didn't have…

Thanks for the update, Doug! Instead of dragging the file to the website, can you choose to manually upload it by clicking on the "upload or drop" button, then on "file" and then choosing it from your computer? Does that give you a different behavior?

Thanks for trying, @"Rachapong"! Can we send you an email, so we can take a closer look into this for you?

Hey @"dajo", in this case, I would suggest reaching out to our support team directly. To do so, please open a private browsing/incognito window and go to this page. Fill out the form and submit your request. Let us know when you have a ticket number!

Welcome to our Community, @"MinToh"! If the account of the other shared folder member is full, it's normal that they can't add/sync new files to the folder. When someone has edit access to a folder, they also need enough space on their account to add files. So in this case, they will need to free up some space on their…

We really appreciate your feedback here, @"Claire W.3". Rest assured that your comments will be passed along to our team. Can you also please give us the ticket number to your communication with our support team? Thanks in advance.

Thanks for bringing this to our attention, @"Doug_Hills". Are you having this issue with other types of files or just this one? Also, how large is the file you're trying to upload?

Thanks, Robert, just emailed you so I'll see you there.

Thanks for the additional info, @"jlo-nyc". It might have to do with the fact that even though the photos are old, this is a new phone, so it needs to scan them. Have you tried to delete the Dropbox app, restart the device and then reinstall it, to see if it helps?