Hannah Dropbox Community Moderator

Is your entire Dropbox folder 25GB, or have you removed folders and files through selective sync or by making them online-only to bring it down to 25GB? Also, which version of Dropbox are you using? You can hover over your Dropbox icon to see that info.

Potresti indicarci la posizione attuale della cartella Dropbox come mostrato nella scheda "Sincronizzazione" nelle preferenze di Dropbox? --------- And can you please let us know the current location of the Dropbox folder as shown in the "Sync" tab in the Dropbox preferences?

Hey @"CescoAiel", thanks for posting your question to the Dropbox Community. At the moment, the only way to see which files are in syncing 'mode', is if you look at the syncing icons of your files in the Dropbox folder. We appreciate your feedback on this, though and I've made note of it in our system. If you see that the…

Ciao Gerardo, è questa l'unica cartella Dropbox che hai? Se clicchi sull'icona di Dropbox nella barra dei menu e poi sull'icona della cartella, vieni portato a questa cartella Dropbox nello screenshot? --------- Hey Gerardo, is this the only Dropbox folder you have? If you click on your Dropbox icon in the menu bar and…

Dovresti riuscirci cliccando con il tasto destro sulla cartella Dropbox e impostandola su "disponibile offline". Puoi provare e farmi sapere se funziona? -------- You should be able to do that, by right-clicking the Dropbox folder itself and switching it to "available offline". Can you try and let me know if it works?

Hey Gerardo, can you clarify what you mean by "Synchronisation only takes place for the files I open"? Do you mean that after moving your Dropbox folder to the external drive all your files are set to "online-only"?

Hey @"SheilaSheridan", thanks for reaching out to us. Can you please send us a screenshot of the message you're getting? Are you doing this from your Dropbox Sign account or from the Signatures page on dropbox.com? Also, what kind of plan do you have? Let me know and we'll go from there.

Ciao Gerardo, grazie per l'aggiornamento! Non hai realmente bisogno della versione File Provider dell'app Dropbox per usare effettivamente l'app. Se non hai la versione File Provider, puoi usare i passaggi appropriati nell'articolo che ti ho fornito nella mia risposta precedente. Dovresti comunque riuscire a spostare la…

Glad to hear that, @"mrjw"! If the issue comes back, let us know.

That's right, @"JAXSIMON"! Let me know if you have any more questions.

Hey @"KFit", thanks for reaching out to us. I can see that you reached out to us about this 2 years ago and a ticket was opened for you, but there was no reply, so the ticket closed. Can I email you, so we can look into your issue internally? Let me know.

Hey @"gerardofatone", thanks for joining the Dropbox Community. Have you tried the steps in this article? If they don't work for you, can you let us know exactly what the issue is? Screenshots of any issue or any error messages would be really helpful too. Thanks.

Hey @"CarlaD", thanks for bringing this to our attention. It's indeed strange that you have to do that to sync your files. Can you please hover over the Dropbox icon in your menu bar with your mouse and let me know which version of the Dropbox app you're using and what the sync status is? Did you notice that this started…

Thanks for that, @"paul-files". Would it be okay to reach out to you via email, so we can take a closer look?

Hey @"scma", thanks for reaching out to us. If you created a Dropbox account and accessed the link while logged in to that account, the owner of the file will be able to see if you access the link. Depending on their Dropbox plan, they might be able to see when you last accessed the link as well. They shouldn't be able to…

Hey @"mrjw", did you use these steps, when you previously installed the stable version of the app? Also, are your accounts (your team account and your personal one) paired with one another? Are you accessing both Dropbox folders from this particular computer?

Sure thing, @"Jazdude", I just reached out to you, so I'll see you there!

Hey @"Jazdude", since this is an issue that will require access to info specific to your account, which we don't have here on the Community, can we send you an email?

Hey @"rtech303" and @"JAXSIMON", thanks for your feedback. I just wanted to let you know that our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution. You can keep an eye on this thread for any updates. In the meantime, as a workaround, you can download the Dropbox app from…

Hey @"paul-files", thanks for the additional info, this is quite a strange case, indeed. May I ask, was the Dropbox backup feature enabled on the particular device (the one the screenshots are from) at some point? If not on this one, did you enable the feature on another device linked to this account? Also, when did you…

This is quite a strange issue indeed, @"Jazdude". What if you open the link from a private browsing/incognito window, without being logged in to your Dropbox account and download the file that way? What happens then?

Hey @"Mickael L.", does this mean that the "view sync issues" option now shows you the exact issue? Can you send us a screenshot? Also, do you see the particular files in your account on dropbox.com? 

Hey @"Jan Sobieski", thanks for posting your question. This is more of an Apple related question, to be honest, but I've looked online and found this and this article. I hope they help, but if not, I'd suggest reaching out to Apple for more info. Cheers!

Hey @"FeRDNYC", thanks for posting to our Community. We appreciate your feedback and you taking the time to let us know about this. I've alerted the team and the page will be updated appropriately. Thanks again.

Thanks for the links, Kathy! I removed them to avoid unnecessary traffic on your account, since this is a public forum and posted the screenshots for our convenience. Can you let me know if you're able to open and edit your Office files in your account on dropbox.com?

Hey @"Laffi", what does your events page show about this whole thing?

Hey @"KathyMc4", if you're having trouble attaching the screenshot, you can also send us a shared link to the screenshot.

Hey @"hyunjoon12", thanks for the additional info and screenshots! Was your computer's OS recently upgraded by any chance? Also, when you hover over your Dropbox icon, apart from the sync status, which version of the Dropbox app does it show you?

Thanks, @"Tomajev"! I just reached out to you, so we'll continue investigating there.

Thanks for the info, @"Marc von Amsberg". Does the Dropbox application on that computer sync files as normal? What do you see about your backups when you click on the Dropbox icon in your system tray? And are all the entries about the backup in your first screenshot referring to that PC?