Hannah Dropbox Community Moderator

Thanks for that, Anya. Have you reached out to our support team about this yet? If not, you can do so from this page. Let us know when you have your ticket number.

Thanks, Sarah. Are you sure you're looking at the correct Dropbox icon? You'll need to hover over the small one at the bottom right corner of your screen, by the clock. That should give us some more info about the red x icon you mentioned.

Hey @"anyajohnston", sorry to hear that. Can you give us some more info? Which version of macOS and which version of Dropbox are you using? You can see the latter by hovering over the Dropbox icon in your menu bar.

Hey @"Marc von Amsberg", thanks for reaching out to the Dropbox Community. Is this a screenshot of what you see in your backups page online? What about the device itself? What do you see when you go to the backups tab in the app's preferences on that computer? Let me know and we'll go from there.

Hi there, @"kaelsidhe", thanks for posting your question! Can you give us some more info on how your co-worker shared the doc with you? Did they send you a shared link? And was it a "view-only" link or a "can edit" one? To edit the document, did you need to copy it to your Dropbox first? Let me know!

Thanks for your post, @"Sarah L.29". The first thing you need to check in this situation, is the sync status of the Dropbox application on your new computer. You can do that by hovering over the Dropbox icon in your system tray with your mouse. Also, when you say you can see the files, but can't download them, do you mean…

Thanks for bringing this to our attention, @"Octave Music". Does the app restart on its own after it silently crashes? Or are you manually restarting it? Does restarting your computer help at all?

Hey @"Sir_Caramel", have you tried creating a new user profile to see if the issue persists there?

Hi there, @"Trikuta_Infotech", welcome to our Community. Can you please clarify the state of the files when you try to open them? Meaning, are they set to "available offline" or "online-only"? If they're online-only, please right click on them and choose to make them available offline; does it help? Keep me posted.

Hey @"massacre", I'd also make sure I'm looking at the correct Dropbox account. Oftentimes users accidentally create new accounts, but their files are in a different account, under a different email address. 

Hey @"MFRuckuss", before we send you an email, I wanted to let you know that there's a new version of the Dropbox desktop app out, v. 220.4.4126. Can you check if the app has been updated on your computer? Also, keep in mind that if we need to email you, we will need to use the email address associated with the account…

I'm glad you were able to restore most of your files, Rebecca! If you need anything else, please let us know. Have a great day!

Hey @"Andrew-H", thanks for your post. Since it's been a long time since you posted on your initial thread, I moved your reply to a thread of its own. Can you let me know which macOS version and Dropbox version you're using? How long after you've switched a file to "available offline" does this happen? Thanks in advance.

Thanks for the update here, @"Sir_Caramel". Do you have the Dropbox icon in your system tray at the moment? If so, what do you see when you hover over it with your mouse?

I completely understand, @"Mkojiro". I just emailed you and we'll continue there.

Hey @"nraihani", thanks for the nudge here and sorry to hear about your experience. Since here on the Community we don't have visibility into your account info and in order to have this investigated further, I'd definitely suggest contacting our support team directly. I understand this is a process you went through before,…

Hey @"rebeccamac", thanks for reaching out to us. If you were the one that created and shared the folder and you're on the Dropbox Professional plan, you should be able to restore the folder, yes. Do you see if it your deleted files page or your "shared" page here? Let me know what you find.

That's pretty strange indeed, @"Mkojiro". In that case, can we send you an email, so we can investigate this further?

Happy to hear that, @"asd saiyan"! If you need anything else, let us know.

Just to confirm, you're hovering over those options with your mouse, right?

You'll be able to find our offline installer here. Let me know how it goes.

I tried to highlight them better here, let me know if that's not what you see on your end. Make sure to try other browsers or a private browsing window as well.

Hey @"Christoph24", I'm happy to see that you've figured out the issue here. Feel free to come back to our Community, if you have any other issues or questions. Have a great day!

Thanks for the update here, @"asd saiyan". Do you perhaps have any security programs running on your computer, like an antivirus/firewall/VPN? If so, please temporarily disable them, to see if it helps.

Hey @"Mkojiro", if you hover over that space I circled in yellow, you should see an option to drag out the column size; can you try and let me know if it helps?

Hey @"alex g.33", thanks for the info here. I see you mentioned you're running the 193.4.5594 version of the app, but the current stable version out is 219.4.4463; can you try updating the app, to see if that helps?

Hi again, @"mrjw"! Can you please follow these steps and let me know if they help?

Thanks for your reply and the screenshot, @"asd saiyan". Did you also have a look at the link Megan posted on her reply here?

Hey @"Clayton King", thanks for your post. Since the thread you replied to was pretty old, I moved your post to a thread of its own. Can you please let me know which iOS version and which Dropbox version you're using? A couple of screenshots of this behavior would also be really helpful, if you could send us some. Have you…

Hey @"robafc", thanks for reaching out to us. You're having this issue on the Signatures page on dropbox.com, right? I just tested this on my end, and everything looks good, so I wasn't able to replicate your issue. Can you send us a screenshot of the signature box and how it looks on your end when you click on it? Do you…