Hannah Dropbox Community Moderator

Apart from what Mark asked, @"pcmatt", make sure you're also signing in to the correct account. Keep us posted!

Hey @"Cori17" and @"Hawkeye00", can you follow the below steps and let us know if they help? * Navigate to Excel/Microsoft app * Tap on person icon in top left corner * Tap 'Storage Accounts' * Tap 'Edit' * Remove desired accounts to ensure only 1 is connected * Retry opening MS Excel file from Dropbox app

Hey @"DeeAyeVee", thanks for the chat transcript. Just to so we can investigate a bit further, can you let us know your iPad OS version and the version of the Dropbox app that you're using? Also, which email provider did you use?

Hey @"tsparks428", thanks for your post! Since we can't suggest a specific app on our end, I'll leave this thread open for other users to chime in. If you have any other questions, please let us know. Have a great weekend!

Thanks, Joe! I just sent you an email, so we'll continue there. :)

Hey @"egorks", thanks for your post. Can you take a look at this thread to see some info and suggestions about this and let us know if they help? Cheers.

Thanks for the update here, @"gordo169". If you're going down that route, I think what I can suggest is downloading the files in batches. If they are too many to download from the web, I'm afraid that's the only way to go about it.

Hey @"joecohs", thanks for the screenshot. Can we send you an email, so we can investigate this further?

Hey everyone, thanks so much for reporting this. Our team is aware of this issue and is working on a solution as we speak. We'll let you know of any updates, when we have them!

I just emailed you actually, but you can reply back to me tomorrow, no problem! See you there, Déborah!

Thanks for the update here, @"fjf". Is your work computer linked to the same Dropbox account you have linked to your home computer?

Thanks for trying, Déborah. In that case, can we email you, to investigate further?

Hi there, @"hdouglas", thanks for bringing this to our attention. If you were to hover over the Dropbox icon in your menu bar, would the sync status show that the app is stuck on a specific number of files and not progressing at all? Have you restarted the Dropbox app and your computer ever since this started happening? If…

Thanks for the update, @"Kirola"! Can you try these steps, to see if they help?

Hey @"Kirola", to see the version of the Dropbox app installed on your computer, hover over your Dropbox icon.

Thanks for the update, @"K_Rose", I think I need some more info to investigate this to be honest. Do the duplicate folders also contain the same files as the original ones? If so, can you go through an example file's version history to see which device they're being added from?

Hey @"joecohs", if it's possible to locate that ticket number somehow, it would definitely be helpful. Also, may I ask, are all members that are having this issue all connected to the same network? And if possible, can you test the Dropbox application on a completely different network, such as at home or another physical…

Thanks for the post, @"benmack". Just to make sure I got this right, after you chose the "fix permissions" option from the Dropbox preferences, the files that were giving you an error did sync to your account online, but after syncing they got deleted from the Dropbox folder and are only available online, is that correct?…

Thanks for letting us know about this, @"K_Rose". Can you clarify where you're seeing this behavior? Is it on the Dropbox website or your local Dropbox folder? If it's the Dropbox folder, can you confirm the duplicates also appear in your account on the website? What does your events page report? Let me know what you find.

Hey @"Impronta", thanks for taking the time to reach out to the Dropbox Community. I want to start by saying that we really appreciate your feedback on this. Indeed, starting March 4th, 2025, Dropbox Vault will no longer be available. However, Dropbox is steadfast in its commitment to safeguarding your data. Our…

Hey @"JGarnettAU", thanks for bringing this to our attention. Would it be possible to send us a screenshot(s) of what you're reporting? Or is everything gone from your computer by now? Keep me posted.

Thanks for that, @"NurMd". I just sent you an email, and we'll continue there.

Thanks for these updates, Déborah, this is interesting. Do you get the same behavior if you clear the browser's cache or if you try from a private browsing/incognito window?

Hey @"Debo21", thanks for letting us know. Would you mind sending me a screenshot of the page you get stuck on? Please make sure to hide any personal info on the screenshot, like your email address. Have you also tried this from a different browser, to see if it helps? Let me know.

Thanks for the update, @"Nihad1". Is it possible to send us a screenshot of what error the users in question are getting?

Thanks for the nudge here, @"Slay". Have you tried any of the troubleshooting steps in this thread, like restarting the Dropbox app and your computer?

Sorry to hear that, @"maxxll". Just to confirm, does the device meet the minimum requirements for the Dropbox app to work correctly?

Hey @"meetmagdalene", sorry to see you're having trouble cancelling your Dropbox trial. How did you initiate the trial? Also from our website or from the Dropbox app on your mobile device?

Sorry to see that you're having this issue, @"hejlightyear". Can you let us know where your Dropbox folder is currently located? What's the exact error message that you're getting? Can you send us a screenshot? Thanks.

Hey @"Nihad1", thanks for posting to the Dropbox Community. There are no known sharing restrictions that are location-based, but I'd like some additional info on this issue, if you don't mind. Was the link created from a Dropbox team account? Are you the team admin? And are your recipients all members of the team or do you…