Hannah Dropbox Community Moderator

Thanks for the update, @"ccjc4sub". If the issue affects other apps/programs and not just the Dropbox app and folder, this still leads me to believe it's not caused by the Dropbox app. Are the icons you see the same ones as in the screenshots in the thread I linked in my previous reply? Have you tried uninstalling OneDrive…

Hi there, @"emilyk_SAS", thanks for joining the Dropbox Community. Basically, a selective sync conflict happens when someone removes a folder from their Dropbox folder with selective sync and then creates another folder with the same name in the same location the original folder was in. You can read more about this in this…

Hey @"ccjc4sub", thanks for the reply. I wanted to chime in and say that if you're having this issue while the Dropbox app is not running, it's probably another program that's causing this. I'd suggest taking a look at this relevant thread, to see if you can find any useful info or troubleshooting steps.

Thanks @"tcstts" for updating us with your solution! Is this something you can also try, @"scoothare", to see if it helps?

Thanks for the confirmation, @"andrel42"! And everyone, this idea is open! If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"andrel42", thanks for your post! Just to confirm, do you mean that you'd like the website to remember the view options you've set for each separate folder? Thanks!

Hey @"madebyporter", I hope it's okay for me to jump in as well. In your current location, where the files have no sync icons, can you add a test file to see if it will sync to your account online? Also, if you right-click on an existing file and then choose "make available offline" (if that's an option), does it sync and…

Hey @"BKR TI", thanks for joining our Community. I just sent you an email, so we can investigate your issue internally. Just get back to my email when you have a moment. Thanks.

I'm glad to see that you were able to rewind your folder, Alfredo! I've also passed your feedback about the feature to our team. Let me know if you need anything else!

Hey @"Alfredo P.3", thanks for your post. At this time it's not possible to bypass the prompts for the rewind; when going through the steps to rewind a folder, you should initially select the date you want to roll the folder back to and then the feature should prompt you to choose a specific event that happened on that…

Super! I'm glad to see that helped, @"Shelladmin"! If you have any other questions, just give us a shout. Have a great day!

I'm afraid that for security reasons we can't access the link with the video, @"MegRunsTam". Can you send us a Dropbox link instead?

Hey @"Shelladmin", welcome to the Dropbox Community! If I understand correctly, what's happened here is that you used our selective sync feature to only sync certain folders to your Dropbox folder. No worries, though, it's an easy thing to amend; you'll need to go through the steps in this article and your folders should…

Hey @"SoundsEngaging", thanks for posting your question to our Community today! Indeed, to add someone to your team, you'll need to purchase a license for them; so, you'll purchase the license, add the user, share your files, etc., and when you're done, you can remove the person from your team. This will free up the…

Hey @"The Butler", just circling back here to see if you saw our last reply. If you still need any help feel free to reach out with the information we requested. If this was solved, let us know what worked for you!

Thanks for the screenshots, @"Jeje23"! Can you also send me a screenshot of the properties of both the Europa Express folder and its parent folder? By the way, this doesn't seem to be related to Dropbox, it looks like it has to do with your Windows permissions, but we'll try to get to the bottom of it!

Hey @"isickles", thanks for posting to our Community! I moved your post to a thread of its own, as the original thread was a pretty old one. Would you mind clarifying what you'd like to accomplish exactly? If you have a specific idea for a new feature, you can also post it to our Ideas section. I'd definitely suggest…

Hey @"tinem", thanks for the nudge here. I wanted to let you know that your feedback is passed along to our team, like the feedback every user has given on this thread. Regarding support, I wanted to clarify that your options depend on your plan. You can see the available support options for your own plan on this page and…

Hi there, @"Jeje23", thanks for letting us know about this. Let's see what we can find; was this folder downloaded from the Dropbox website or was it synced through the Dropbox desktop app? Is the Dropbox desktop app still installed and running on the computer? And can you please send us a screenshot of both the error…

No problem, Susan! Let me know if you need anything else. Have a great weekend!

Hi @"Susan S", thanks for your comment here. First, I wanted to say that we appreciate your feedback and we'll make sure to log it accordingly. Regarding Dropbox Passwords, I wanted to provide some clarifications and if you have any more questions, feel free to get back to me! So, Dropbox Passwords is a standalone feature…

Thanks for bringing this to our attention, @"JungleT". Have you tried restarting your device ever since this started happening? If that doesn't help, try uninstalling and reinstalling the Dropbox app as well and let us know how it goes. Thanks in advance.

Hey @"candice3", thanks for the additional info. I went ahead and sent you an email, so we can investigate this internally. Just reply back to me when you have a moment. Thanks.

Hey everyone, this idea is open! If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hi there, @"somersetbp", welcome to our Community! Since Dropbox Passwords will be discontinued on October 28th 2025, what we recommend on our side is for you to transfer your passwords to another trusted and secure password manager application such as 1Password. You can see the steps on how to migrate your passwords to…

Hey @"Guy m".4, can you take a look at that article again and check if you're able to do everything that's possible with the updated version of the backup feature? If not, it means you're probably on the older version, so you'll still need to follow the steps in there to update your experience. Let us know how it goes.

Thanks for the update, @"radicaledward", I'm glad to see it works on your new user profile. To find out what could be causing this, can you turn off any third party apps, like Walter recommended (including your security apps, antivirus etc.) to see if that makes any difference?

Hey @"Verwijs", thanks for your post! Just to clarify this a bit, are you referring to the Dropbox desktop app? And would you like to be able to see what's in your trash and delete it through this option? Or do you perhaps want an option in the desktop app, like a link, that would redirect you to your deleted files on the…

Hey @"lthibx", thanks for keeping us updated on this. If you need anything else in the future, just give us a shout. Cheers!

Hi there, @"sphereofnoform", thanks for joining the Dropbox Community! Regarding bandwidth when sharing files through links, you'll find all the relevant info here. Exceeding these limits would indeed cause your sharing ability to be paused, so make sure to keep an eye on it when sharing your files. Let me know if you have…