Hannah Dropbox Community Moderator

Hey @"RJain", welcome to our Community! From what I can see from your screenshots, your files seem to have some icons on them that are not Dropbox related, but OneDrive related. Can you uninstall/disable OneDrive, to see if that helps? If it doesn't, can you let me know if the files in question are set to "online-only" or…

Hi there, @"moots", thanks for posting to the Dropbox Community. Did you have the time to check what Mark suggested? You also mentioned the following: I can't save anything on my desktop or download the dropbox app either Can you let me know why that is? Are you getting some kind of error message? If so, please send a…

Hey @"smartcooky", thanks for that. Did you have the time to get a screenshot of your sync status and app version?

Hey @"plutogenie", thanks for your post about this and for your feedback; I've passed your comments along to our team. Just to confirm, is the behavior you're seeing on your end, the expected one after the update of the Dropbox app? If not, can you send us a screenshot of how the icons appear for you?

Hey @"florismk", thanks for posting to our Community today. I don't think there's a different way to go about this, at the moment, but before you try this for all your files, can you try it on a few test files, to make sure it does work for you? Let me know what you find.

Hi there, @"curiousfrosting", thanks for bringing this to our attention. Can you perhaps try our offline installer, to see if that helps? If not, please try these steps and let us know how it goes. Thanks!

Hi there, @"cbloch", thanks for bringing this to our attention. Can you also try the steps in this article and let me know if they help? Thanks in advance.

Thanks for your post today, @"Cordeirovitor", and welcome to our Community. We appreciate you posting about your experience with this, I completely understand your frustration. Generally, this here is the behavior you're supposed to be seeing when it comes to the syncing icons in your Dropbox folder. That said, using the…

Hey @"nvelis", thanks for the nudge. When using the Dropbox app on your internal drive, you can definitely use selective sync to only sync the folders you want to access regularly and save hard drive space. However, if you want a complete local backup of your Dropbox folder on an external drive, you can only do that…

Thanks for the update on this, @"JodyEagen". I'm glad you were able to resolve this in the end and if you need anything else, just give us a shout. Have a great weekend!

Hi there, @"M_Spano", thanks for your post. I understand your frustration, especially when multiple accounts are involved, the situation can get pretty confusing. At this time, there's no link or automatic way to download or export your Dropbox files to OneDrive. If you have the Dropbox desktop app installed and all your…

Thanks for the update, @"pcdbigfoot". I suggested incognito, so that you can try the process on a browser window with no plug-ins, add-ons etc. Can you please let me know which version of Chrome you're using?

Hey @"Jovensky", just circling back to see if you saw my last reply. If you still need any help feel free to reach out with the information I requested in my previous response to you. If your issue has been solved, let me know what worked for you!

Thanks for that, @"Payaso7x", hopefully our team will be able to help you with this! Let us know if you need anything else.

Thanks for bringing this to our attention, @"themanicotti". So, if I understand correctly, it's not you that's having this issue, but two other Dropbox users. Can you send us a screenshot of the sync status of both computers in issue? To see the sync status, the users will need to hover over the Dropbox icon in their…

Thanks for the update here, @"XCzaaa". Can you confirm whether or not you also have this issue with videos that you have saved in your Dropbox account outside this shared folder?

Hi there, @"pcdbigfoot", thanks for bringing this to our attention. I just tested this on my end with the same browser and it worked for me; can you please restore your browser to its default settings and disable any browser plugins, to see if it helps? Also, try to clear your browser's cache, that could help too. I'd try…

Hey @"uksteveharris", thanks for joining our Community. Keep in mind that indexing after an update is normal, but indexing is not like a re-sync; it means that the app is just checking for changes on your files, so it won't take as long as a re-sync. That said, how long has the app been indexing your files? Does it seem…

Hi there, @"Andy A.8", and thanks for reaching out to the Dropbox Community! At the moment, there's no option to remove one of the items listed in the "viewed links" section in the home tab of the mobile app, but you can remove the viewed links section altogether. You should see a "customize" button at the bottom of your…

Thanks for the updates and the screenshots, @"idwds". If I understand correctly, this happens when trying to edit Excel files from a shared link someone sent you, right? Does the same thing happen with files already saved in your Dropbox account and not ones you save from a shared link?

I'm glad to see that you're good with deleting the Dropbox app from your computer, @"DolphinU1". As for renaming your home folder on your new Mac, I'm afraid there's not much we can advise you on on our end. You could perhaps start a discussion on the Apple Community and I'll also leave this thread open, in case another…

Hey idwds, I hope it's okay to jump in here. Do you currently have the Excel app installed on your mobile device? If not, you'll need to install it to be able to edit Excel files through the Dropbox app. If the link to the app in the article Rich hyperlinked isn't working for you, you can install it from your App…

Thanks for trying that, @"Payaso7x". I just replied to your ticket, can you take a look at your inbox and let me know if you can see my response?

Hey @"DolphinU1", thanks for the update here. Have you tried the steps that Rich posted above to see if they help in your case?

Hey @"vincentsit", thanks for the reply here and I hope it's okay for me to jump in as well. I know you said that the Dropbox app is not currently installed on your device, but can you please install it and use these steps to try and restore your purchase, to see if it works?

Hi there, @"James3410", is what Rich mentioned what you see on your end as well?

Hey @"Payaso7x", thanks for the reply and the screenshot here. Can you see if you can reply to that email from Griffin? Even if the ticket is now closed, it should open a new one for you. Just make sure to provide the answers to those questions, so the team can assist you further.

Hey @"Photo O.", thanks for the update on this. Since this looks like an actual issue, I moved your post to a thread of its own, so we can troubleshoot further. When did you first notice this behavior? Was it after some kind of update of the Dropbox app? Does it only happen when switching files to online-only or when…

Thanks for the update, @"lowenhamn", please do keep us posted if any issues arise. Thanks again!

Hey @"DeKristof", thanks for the nudge here. Would you mind sending us some screenshots of what you see for the macros failing? Especially if you're getting some kind of error, it would be really helpful for us to have a visual. Also, to confirm what Rich mentioned in his reply above, the location of the file shouldn't…