Hannah Dropbox Community Moderator

Hey @"wildman4", thanks for bringing this to our attention. These visuals are super helpful! Did you recently get the Dropbox for Windows update on your computer perhaps? Can you also try updating the app to the newest stable version that came out yesterday, to see if that makes any difference? Let me know how it goes.

Hey @"MH19", the new stable version of the Dropbox app had just come out when Walter suggested that you update to it; perhaps we hadn't given it enough time to update by itself. Did updating the app help at all with your issue?

Hey @"gidtbo", thanks for reaching out! From what I can understand, you basically have two different feature requests: * A place/pane on the Dropbox website where tags would be added and viewed * A tag master list from where you can add and delete tags Since that's the case, I would suggest creating two different posts for…

Thanks for reaching out to us, @"khan95osu" and I'm sorry to hear about this. Would you mind clarifying what you mean by "linked accounts"? Do you have multiple Dropbox accounts? Do these pop-ups appear in your upgraded account as well, or just in a free Basic account? Any additional info would be helpful. Thanks.

Hi everyone, We wanted to acknowledge the feedback you've shared, as it's invaluable to us. We understand that if there's any disruption to your workflow, this might be frustrating, and we wanted to reassure you, once more, that your thoughts have been passed on internally. For anyone who might not have seen the relevant…

Hey @"DeniseChew", sorry to see that you're having this issue. After updating your files on your laptop, are you able to see your updates in your Dropbox account online? Are you also getting the exact same error in the screenshot jimbillings posted above? And have you tried reinstalling the Excel and Word apps on your…

Thanks for clarifying, @"ADours". I would definitely suggest moving the files out of the Dropbox folder and then back in. I understand this might be inconvenient, however, you can try it with a couple of test files first, to check if it actually helps. Move them out of the Dropbox folder and back in and if that doesn't…

Thanks for the nudge here, @"ADours", and sorry to see that people on your team are having this issue. Generally, a red circle with a white “X” means that a file or folder in someone's Dropbox folder can’t update or sync. Does pausing and then resuming the sync process help at all? What if the folder is moved out of the…

Thanks for keeping us updated, @"ST2025"! Megan will investigate your issue and will get back to you the soonest possible. Let us know if you need anything else.

Not a problem, Fred! I'm happy that you took the time to post your thoughts and our team will also be happy to hear about them, so no worries at all. Feel free to reach out if you have any issues with any of our features or the desktop app itself. Thank you!

Thanks for letting us know, @"ericbonsaify1". Have you also received some kind of email notification about your sharing activity or is it just the desktop notifications?

Thanks for the clarification, Julie, and thanks for the feedback about this. I've made sure to pass it along to our team and as a workaround, you can actually use our desktop app; when replacing files within your local Dropbox folder, the link shouldn't break, unlike what happens on the website. I hope this helps.

Thanks for the follow-up! I'm glad to see you were able to complete the uninstall-reinstall process and, of course, if the issue comes back, feel free to let us know. Cheers!

Thanks for the update here, @"tetloose" and sorry to see that you're also having this issue, @"iljd". Have you tried uninstalling and reinstalling the Dropbox Passwords app, to see if it helps at all?

Hi there, @"Scott B.14", thanks for posting to the Dropbox Community. Can you let me know a bit more about your process? How are you editing the file? What kind of file is it? Are you editing it through Dropbox directly, or through a third party app? Generally, if the file is not saved to your Dropbox account, you won't be…

Thanks for keeping me updated, @"enclosure"! If you're having this issue, please open your "Activity Monitor" and if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps: * Click on the line that references the process to select it *…

Thanks for the update, @"dotingaunt". Hmm, what if you make a folder "online-only" first and then switch it to "available offline"? What happens then?

Thanks for the update here, @"nvetterli", and happy Monday! The notification you can manage for your transfers is the download notifications, which you can turn off/on from the option with the toggle that shows in your screenshot above. A workaround would also be to delete your transfer. I would also suggest going to our…

Hey @"Futski", thanks for taking the time to post to our Community today. We really appreciate your feedback about our features and what works for you and what doesn't. I've passed your comments along to our team and if you need anything else, please let us know. Have a great day!

Thanks for bringing this to our attention, @"enclosure". Can you uninstall the Dropbox app, restart your device and then reinstall it, to see if that helps? Keep us posted!

Hey @"Julietd27", thanks for your post. I wanted to ask for some clarifications, if that's okay. Are you adding/replacing your files using the Dropbox desktop app or the website? When replacing a file, are you using a different name each time, or does the name remain the same? Keep me posted.

Hi @"Dave_Rado", thank you for posting on our Community! The file that appears to be causing this error seems to be located in the cache folder. With that in mind, when you uninstalled the Dropbox app and deleted the Dropbox folder, I believe the cache folder should have been deleted as well. Have you tried any of the…

Hi there, @"dotingaunt", thanks for joining our Community! The right-click options in your screenshot are the ones you see when right-clicking on individual folders within your Dropbox folder, right? Do you want to make all your Dropbox files "always available offline"? If so, right-click on the Dropbox folder itself and…

Thanks for the update, @"marsieee". Have you tried restarting the device at all, to see if it helps? If it doesn't work through WiFi, can you also try uploading them while connected to your mobile data? Granted you're not on a limited plan of course. And as an alternative, you could also try uploading them from our website.

Sorry to hear that, @"Datahound". Do any of the troubleshooting steps provided in my previous reply help at all? Have you tried anything on your end to troubleshoot this so far? And can you also let me know which Dropbox app version and iOS version you're using?

Hi there, @"amcoffice", sorry to see that you're having this issue. I just tested this on my own device and it works fine for me; have you restarted your device at all after this issue started happening? If it persists after a restart, try uninstalling and reinstalling the Dropbox app, to see if that helps. Keep me posted…

I see, @"planimal", no worries, your feedback is noted and I just reached out to you via email, in case you'd like to look further into this.

Hi there, @"ALS_", thanks for joining our Community! Would you mind sending us a screenshot of the setting in question? Also, what's your iOS version and Dropbox app version? You can see the Dropbox app version by opening the app, tapping on "Account" and then on the gear icon. Thanks in advance for the info!

Hi from me as well, @"bdepaoli"! If these files are already synced to your account, one thing you could do to reduce the space they take up would be to use our selective sync feature. This feature allows you to remove entire folders from your Dropbox folder, but have them available in your account online and other linked…

Thanks for the update and the screenshot, Romulo. Regarding the File Provider version, it's not necessary to update to it if you don't want to as the older version of the app will still work. It just offers a deeper integration with macOS and fixes issues related to opening online-only files in third-party apps. Can you…