Hannah Dropbox Community Moderator

No problem, Laura! Send us your ticket number as well, if you have the time!

Hey @"Laura45", thanks for your post. Like Rich mentioned, our support team can in fact reset your Camera Uploads, just let us know if you're on a Basic plan and cannot open a support ticket on your end.

Hey @"D P", thanks for posting and sorry to hear about that. I've opened a new ticket for you, so feel free to check your inbox. No need to worry about the time needed to reply, whenever you're ready, you can reply back to the email to continue troubleshooting at any time.

Thanks for the update here, @"CSavage". Checking out the sync status of the app should be accurate, but if it isn't perhaps there's an issue with the installation. What's the sync status now? Is it stuck on that same number or is it moving? If you see that it's completely stuck, I'd also suggest uninstalling the app,…

Hey @"Grizzicle", thanks for your comments once again. I just replied to you on the other thread you posted in. You can see my reply here and I'll be waiting for yours on that thread.

Hey @"Grizzicle", thanks for your feedback on this. I do understand where you're coming from, however, like Rich mentioned, issues such as this one along with their causes are usually unique to each user. That's why access to account specific info is required, which can only be accomplished internally, due to security…

안녕하세요 @"Moon307" 님, 저희 커뮤니티에 글을 남겨주셔서 감사합니다! 저희 웹사이트에서 파일 크기와 폴더 크기를 확인할 수 있는 방법이 이미 있다는 것을 알려드리고 싶었습니다. 자세한 내용은 여기에서 확인하실 수 있습니다. 도움이 되셨으면 좋겠지만, 더 궁금한 점이 있으시면 알려주세요! -------- Hi @"Moon307", thanks for taking the time to post on our Community! I just wanted to let you know that there's already a way to see the size of your…

Thanks for the update here, @"Abdullah Hasan"! I'm glad to see the issue was resolved for you and if you need anything else, please let us know. Have a great week ahead!

Thanks for the reply here @"Anuj3". I can see that you have an update on your ticket; please make sure to keep an eye on that email thread, as it's the only place you can get updates on your case and hopefully, you and the team will get to the bottom of this.

Hey everyone, I just wanted to let you know that the Dropbox Fedora repository is updated. Take a look here for more info and if you come across any issues, please let us know.

Hey @"jpugarte1_", I hope it's okay for me to jump in here as well. I wanted to let you know that I completely understand where you're coming from. Do you currently have any files in your Dropbox folder that have fully synced? Ones that have the green check mark on them? And do you see an option to make those "online-only"…

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"Viki ", just checking in here, to see if you've managed to resolve your issue and access your paid account. If you're still having issues, please make sure to reply to the questions Nancy asked you above, so we can get a better understanding of the issue and assist you further. Thanks!

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Thanks for the additional info, Marcel. Can you let me know which Android version and which Dropbox app version you're using? If you could also send me a screenshot of the error that you're getting, I'd really appreciate it.

Hi there, @"Grizzicle", sorry to see that you're having this issue. Can you please check this FAQ article, specifically the "Why did I not get my referral reward from Dropbox?" section, to see what might have caused this? You'll also find possible fixes, so let me know if you're still having this issue after checking…

Hey @"Marcel3", sorry to see that you're having this issue. Let's see what we can find out about this. Where are you having this issue? Is it with the local Dropbox folder on your computer or the mobile app? In either case, what is your OS version and Dropbox app version? Also, what exactly do you see when you're trying to…

Hey @"wontonmedia", sorry to hear about this. Can you let me know exactly what you see when you try to sign in to the account? What is the issue with 2FA exactly? Any additional details along with a screenshot of what you see, would be really helpful. Just make sure to edit out any personal info on the screenshot. Thanks.

Hey @"merveait", welcome to our Community! No worries at all, this is a pretty easy thing to fix; you'll just need to go to your selective sync settings and select the folders you need to sync to your Dropbox folder. The app will start syncing them and when it shows that it's "up to date", your selected folders will be…

Hey @"Billwmce", thanks for reaching out to our Community. The first thing you'll want to check is the sync status of computer A. To do so, hover over the small Dropbox icon in the system tray/menu bar on that computer with your mouse. Also, if you add a file to the local Dropbox folder on that computer, does the file sync…

Hey @"hollis1818", thanks for posting to our Community. I moved your reply to a thread of its own, since the one you posted in was a bit old. I understand you're trying to download your files from the website, but cannot find the "download" option when clicking on the "..." (ellipsis) button next to the files, right? Can…

Hey @"wenwenwen", thanks for letting us know about this. I went ahead and sent you an email, so we can take a closer look into the issue for you. Just reply back to me when you have a chance. Thanks!

Hey @"Jovensky", thanks for joining the Dropbox Community! Let's see what we can find out about this. Where exactly are you trying to create a folder? At the top level of the team space or within an existing team folder? Would you mind sending us a screenshot of the error you're getting, so we can have a visual of the…

Thanks for posting about your experience and for providing us with your feedback, @"johnweidner"! I've passed your comments along to the team and if you need anything else, let us know.

Thanks for the clarification here, Tom. So, just to confirm, if you manually switch your files to "available offline", do they remain in that state? And how about the new files added to your Dropbox folder from other devices? I see in your screenshot that the default sync preference is set to "available offline", so do the…

Thanks for taking the time to post an update for us here, @"jv168". I'm really sad to hear about this outcome and really sorry that your files are lost. If you have any other issues or questions, please don't hesitate to let us know.

Thanks for the update and the screenshots, @"TomMunch". If you manually switch a file or folder from online-only to available offline, how long does it take for the app to automatically switch them to online-only again? Also, when did you start noticing this behavior? Was it after some kind of update on the app? Or has it…

Thanks for the additional info and the screenshot, @"lanos". Can you try the following steps (if you haven't already) and let me know if they help? * Ensure your Dropbox file is fully synced and stored locally on your computer. * Open File Explorer. * Locate your Excel file, right-click it, and select Properties.* If you…

Thanks for the update, @"jezz". Are all computers connected to the same network? Have your wife and son verified their Dropbox email address?