Hannah Dropbox Community Moderator

Hey @"wontonmedia", sorry to hear about this. Can you let me know exactly what you see when you try to sign in to the account? What is the issue with 2FA exactly? Any additional details along with a screenshot of what you see, would be really helpful. Just make sure to edit out any personal info on the screenshot. Thanks.

Hey @"merveait", welcome to our Community! No worries at all, this is a pretty easy thing to fix; you'll just need to go to your selective sync settings and select the folders you need to sync to your Dropbox folder. The app will start syncing them and when it shows that it's "up to date", your selected folders will be…

Hey @"Billwmce", thanks for reaching out to our Community. The first thing you'll want to check is the sync status of computer A. To do so, hover over the small Dropbox icon in the system tray/menu bar on that computer with your mouse. Also, if you add a file to the local Dropbox folder on that computer, does the file sync…

Hey @"hollis1818", thanks for posting to our Community. I moved your reply to a thread of its own, since the one you posted in was a bit old. I understand you're trying to download your files from the website, but cannot find the "download" option when clicking on the "..." (ellipsis) button next to the files, right? Can…

Hey @"wenwenwen", thanks for letting us know about this. I went ahead and sent you an email, so we can take a closer look into the issue for you. Just reply back to me when you have a chance. Thanks!

Hey @"Jovensky", thanks for joining the Dropbox Community! Let's see what we can find out about this. Where exactly are you trying to create a folder? At the top level of the team space or within an existing team folder? Would you mind sending us a screenshot of the error you're getting, so we can have a visual of the…

Thanks for posting about your experience and for providing us with your feedback, @"johnweidner"! I've passed your comments along to the team and if you need anything else, let us know.

Thanks for the clarification here, Tom. So, just to confirm, if you manually switch your files to "available offline", do they remain in that state? And how about the new files added to your Dropbox folder from other devices? I see in your screenshot that the default sync preference is set to "available offline", so do the…

Thanks for taking the time to post an update for us here, @"jv168". I'm really sad to hear about this outcome and really sorry that your files are lost. If you have any other issues or questions, please don't hesitate to let us know.

Thanks for the update and the screenshots, @"TomMunch". If you manually switch a file or folder from online-only to available offline, how long does it take for the app to automatically switch them to online-only again? Also, when did you start noticing this behavior? Was it after some kind of update on the app? Or has it…

Thanks for the additional info and the screenshot, @"lanos". Can you try the following steps (if you haven't already) and let me know if they help? * Ensure your Dropbox file is fully synced and stored locally on your computer. * Open File Explorer. * Locate your Excel file, right-click it, and select Properties.* If you…

Thanks for the update, @"jezz". Are all computers connected to the same network? Have your wife and son verified their Dropbox email address?

Hey @"Abdullah Hasan", thanks for posting to the Dropbox Community. Can you please describe what you're trying to accomplish exactly? Is this the first time you've had this issue? Was the website working for you as normal before? I'd suggest taking a look at this article as well; it has some info and troubleshooting steps…

Thanks for the update! Would it be possible that an antivirus or some kind of security app scans the files, when you start the computer? This could be a reason why they get downloaded.

Hey @"lanos", would you mind sending us a screenshot of the error? I'd also appreciate it if you could give us some more info on what you'd like to achieve exactly. We'll be able to assist you further once we have this info. Thanks!

Thanks for the update here, @"abschmidt". Have you tried to uninstall the Dropbox app, restart the computer and then reinstall it, to see if that helps?

Thanks for the update here, @"ducsue". Have you tried the steps that resolved this for the OP above, to see if they help in your case as well?

Hey @"jezz", sorry to see that you're having an issue with your referral. Can you give us some more info, so we can assist you further? Are you the one that sent the referral or are you the recipient? If you're the sender, can you check the status of the referral? Or if you're the recipient, can you ask the person who sent…

Thanks for the reply, @"lowenhamn". Let's try to gather some more info so we can troubleshoot this accordingly. Can you let me know what your computer's exact OS version is? Also, which version of the Dropbox app are you using and what is the exact sync status of the app? You can see this info by hovering over the Dropbox…

Hey @"jv168", sorry to hear about your files; I hope it's okay for me to jump in here too. Firstly, I wanted to also mention that if the account itself was deleted, there's no way to restore the files through the account, unfortunately. If you search for the Documents folder or for individual files that were in it within…

Hey @"ChrisMB", thanks for posting to our Community. We really appreciate your feedback on the discontinuation of the Dropbox Paper mobile app; we completely understand where you're coming from. I've passed your comments along to our team and thanks again for taking the time out of your day to let us know how you feel. If…

Hey @"KeithOP", thanks for the update here. In this case, if you don't see an option during the app's setup, I'd suggest using our selective sync feature and choose not to sync any folders at first. Once the app is set up, you can then go to the settings, ensure that the online-only by default setting is enabled and then…

Hey @"lowenhamn", thanks for the update and the additional info here. Is the external drive always connected to the computer? The drive needs to be connected to the computer and to be available before the app starts to avoid issues in general.

Thanks for the post, @"keus"! I've made sure to pass this along to our team. We appreciate you taking the time to write your feedback and if you need anything else, please let me know. Thanks!

Hey @"Lalane Baloch", thanks for bringing this to our attention. Regarding your referral, can you please ask the person who sent you the link, to check this page and see what the status of the referral is? As for the error you're getting, can you let me know what kind of option you see next to your email address when you…

Thanks for the update on this, Dimitri, I'm glad you were able to resolve it! If you come across any other issues, please don't hesitate to let us know. Have a great day!

Perfect, happy to hear that, @"salexand652"! If you need anything else, let us know. Have an awesome day!

What if you log in to your account from a different browser or a private browsing window, do you still get the same behavior?

Hey @"DimitriR", thanks for your post. I think this icon is probably coming from Office for the web, but can you open another browser and sign in to your Dropbox account from there, to see if you get the same behavior? Let me know what you find.

Hi there, @"salexand652", thanks for joining the Dropbox Community. Can you try accessing your files from this link and let me know if you're still prompted to upgrade your account? Keep me posted.