Hannah Dropbox Community Moderator

Hey @"Alain_P", thanks for your post and sorry to see you're having trouble with the Dropbox desktop app. The reinstall of the app at that point wasn't going to help the situation, but I understand that because of it you now have a different issue, so let's see what we can find. Can you let me know what state the app is at…

Hey @"Dibbs", thanks for your contribution to this thread and for your feedback. If you're currently logged out of the Dropbox desktop app, can you try to sign back in and check if you can see an "Advanced settings" link? When you click it, you can choose the parent folder of the already established Dropbox folder. For…

Hi there, @"n00ne224", thanks for joining our Community. We do offer a remote wipe feature, which is a feature that's currently available to our paid plans. If you're on a free plan, while you won't be able to wipe the files, you can still remove the computer from your connected devices by following the same steps, so that…

Thanks for the detailed updates, @"Alain Church". The Dropbox transfer option is a way of sharing files with other Dropbox or non-Dropbox users and while I'm glad to see you've found a workaround for the time being, it's definitely not a fix, so let's see what we can find. Can you tell us which exact version of the Dropbox…

Hey @"tiffanywalkEr", thanks for posting your question to our Community. While there's no supported or automatic way to export files from Dropbox directly to third party services like Google Drive, one way to go about this other than downloading the files manually from the Dropbox website to your computer and then…

Hey @"Bilbo", thanks for your reply! We appreciate your feedback and in any case, thanks for letting us know more about what you did to make this work for you. If you need anything else or have any questions, just give us a shout.

Thanks for reaching out to us, @"DonnetteD", and happy Monday! What if you create a copy of this folder and then try to share the copy? Are you allowed to share it then? Let me know!

Hi there, @"KosyLoB", thanks for joining our Community and for posting your questions! No need to worry at all - enabling two-factor authentication shouldn't sign you out of your already linked devices and your files won't need to re-sync. I hope this helps, but if you have more questions, let me know. Cheers!

Hey @"boxer25", thanks for joining the Dropbox Community. I just sent you an email, so we can take a closer look into your issue. Just get back to me when you have a moment. Thanks!

Hi there @"TBox09", thanks for posting to our Community. There should be a little arrow next to the "Name" column above your files: Can you make sure the arrow is facing upwards and let me know if that helps? Thanks!

Hi there, @"clamity-2jane", thanks for your post. Is it possible that you have files saved in your backups? What do you see on this page? Let me know what you find!

Welcome to our Community, @"PriyankaD"! If the account appears empty, even though it claims to have space taken up, it might be possible that you have some files saved in your backups. Do you see any files on this page? Let me know and we'll go from there.

Hey @"AlanAtaxia", sorry to see that you're having trouble changing your email address. Would it be possible that the email address you're trying to use, is already used by another Dropbox account? Can you open a window on another browser or a private browsing window and try to sign in to the Dropbox page with that email…

Hey @"imaginare", thanks for getting back to us. Are you still having this issue today?

Hi there, @"Luiz S.1", thanks for reaching out to the Dropbox Community. I actually went ahead and sent an email to the address linked to your Community profile, so we can take a closer look into this. Make sure to get back to me when you have a moment. Thanks!

Hi there, @"Andreaj", thanks for joining the Dropbox Community! Would you mind giving us some more details on what the issue is? If you follow the steps in this article on how to share the folder, are you able to share it? Or are you getting any errors? Let me know and we'll go from there!

Hi from me as well, @"tholmes33". The best way to go about this would be to separate the files in batches, upload one batch, make it online-only and then continue with the next one. It might not be ideal, but for the files to actually sync to the account, they initially need to be in their original form and take up hard…

Hey Simon, this does make sense, thanks for the clarification! It sounds like a Dropbox team might be what you need. Any individual Dropbox account can be upgraded to a team account and that will be the first admin account. Then, the admin can invite the rest of the members to the team. That can be new free Basic Dropbox…

Hey @"simontranspeed", thanks for posting your question to our Community! Each person on this team is using an individual Dropbox account and not a Dropbox team account, right? It would be great if you could clarify that, because with a Dropbox team account, each user still has their own account, but they're all part of a…

Thanks for the update and the additional info here, Gabriel. I totally understand where you're coming from. Would you mind checking your selective sync settings here and letting me know what you see there? Do all your folders appear in the list there as checked?

Hey @"mgry", thanks for the updates here. If you only have three image files in your account, there must be something else that's taking up your space and filling it up. Would you mind taking a look at your backups page here, to see if you have any backup files?

Hi there, @"mummadrai", sorry to see that you're having this issue. Would you mind sharing the ticket number for your communication with our support team with us, so we can take a look? Thanks in advance!

Hey @"Gabriel_H", thanks for joining the Dropbox Community! Making files online-only and available offline is different to the selective sync feature, which allows you to remove folders from your Dropbox folder, but let's see what we can find out about your issue. When you do go to the selective sync settings, per the…

Thanks for sharing this info with us, @"ajw31"! I'm glad to see that your issue is resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Hi there, @"K2A", thanks for bringing this to our attention. This sounds like a notification for a shared file, which is something any Dropbox user can send you, if they know your email address. Of course, if you don't recognize the sender or the file and you think it's suspicious, you can report it to us. Here are all the…

Sorry to hear that, @"databyte". I understand where you're coming from though, so I passed your feedback to our team and if you need anything else, let me know.

Hey @"ericdou", I just sent you an email, so we can investigate this further. See you there!

Hey @"phjsw", thanks for reaching out to the Dropbox Community! We really appreciate your feedback on this integration. As a first step, I wanted to clarify if you're perhaps using the Dropbox Replay integration with DaVinci Resolve. Also, can you send us some screenshots of how the two uploaded files appear in your…

Hi there, @"salesforceadmin123", thanks for posting! I wanted to let you know that as of October 14, 2025 we've ended support for our integration with Salesforce, which you can read more about here. However, I'd be happy to investigate this for you, so I'll check with our team and get back to you, once I have more info.…

Hi from me as well, @"Shauna1316". And thanks for the ticket number. I passed your comments along to the team and raised the priority of your ticket, so the agent working on your case will get back to you as soon as possible. I hope this helps!