Hannah Dropbox Community Moderator

Hey @"freedomlife54"! I'm just checking in to see if you still have questions, or if you're all sorted. Let me know!

Sorry to see that you're having this issue, @"Ganzy". Can you take a look at this article which includes the reasons why someone might be experiencing this, to see if any of them could be possible in your case?

Thanks for the ticket number, Chelsea! I passed your comments along to the team and raised the priority of your ticket, so that your issue will be handled the soonest possible.

Hey @"spriestman", thanks for posting your question to the Dropbox Community. From what I was able to find online, Dashlane is a password manager platform, however, it's not associated with Dropbox Passwords. If you have your passwords saved in Dashlane, they won't be affected by the discontinuation of Dropbox Passwords.…

Hi again, Tom! So, just to confirm, since you managed to sign in, is your issue now resolved? Keep in mind that a Dropbox account can only be associated with one email address; if you managed to sign in with your Gmail address, then your Dropbox account is associated with that. Regarding your Comcast address, could it be…

Hey @"PipoGialluisi", did you have a chance to check out Megan's reply above? Was your issue resolved? Just checking in!

Hey @"jasfoto", are you still having issues with this? Just checking in!

Hey @"VickiK3275", I'm just checking in to see if you're still having issues with this. If so, make sure to reply to Walter's questions above, so we can continue troubleshooting. If you were able to resolve this, do let us know!

Hey @"tomdozier", sorry to see that you're having an issue accessing your account. The thing here is that when you try to sign in with an email address and are prompted to sign up for a new Dropbox account, it means that there's no account associated with that email address, so the page prompts you to sign up. Isn't that…

Hey @"PaulDb", thanks for the update and apologies for the delay here. I just sent you an email, so we can take a closer look into your issue internally. Thanks.

Hey @"Chelsea2", thanks for bringing this to our attention. Can you please send me your ticket number, so I can locate the communication? Thanks in advance!

Thanks for your reply, @"aayjay". We really appreciate your feedback on this. I went ahead and passed your comments along to our team about this and if you need anything else, please let us know.

Hey @"aayjay", thanks for bringing this to our attention. I moved your post to a thread of its own, so we can focus on your issue better. I understand that it can be frustrating, so let's see what we can find. Since you originally posted under the Security and Permissions FAQs page, I'm assuming you tried all the…

Hi there, @"Takkero", thanks for your post here. Let me start by saying that I completely understand how you feel; it's very frustrating to not be able to share your files, so thanks for taking the time to give us your feedback. I was able to locate your ticket with our specialists and I can see that they've addressed your…

Hey @"haydergaza", I understand your frustration. I do see, however, that your issue has already been resolved. Let us know if you need anything else.

Hi there, @"FuentesMicDrop", thanks for posting your question. Would you mind giving me a bit more info on the situation? I understand that you mistakenly enabled the Camera Uploads feature for your personal device, which you can disable by following the steps here. However, where were the photos uploaded to? Is it a…

Welcome to our Community, @"JustAsking25". Let me start by saying that everything you mentioned that you read online is correct. There's no automatic way to back up your Dropbox folder somewhere else, you can only do it manually in the ways you described in your post. Perhaps you can look for some kind of third party app…

Hi from me as well, @"bnevin". May I ask why you didn't delete this folder?

Thanks for taking the time to post on our Community, @"sudonathan". We appreciate your feedback on the icon overlays for files in explorer. I've made sure to personally pass your comments along to our team. If you need anything else, or have any issues, please let us know.

Were you ever able to access and edit the missing info through the Dropbox website (Excel for the web)? Or have you only been editing the file through your local Dropbox folder?

Hi there, @"Thingy", thanks for your update on this. From what I can see on from your screenshot, there's a little "X" button at the top right corner of this notification; if you click it, does the notification go away? And are you allowed to access/download/delete your files after that? You definitely wouldn't be forced…

Thanks for the reply, Violeta. Even if you were able to see older events in your events page, you'd only be able to recover files within the recovery window your current plan has. So, if the files were deleted at any date that's more than 30 days ago, the files wouldn't be able to get recovered. I hope this clarifies…

Hi there, @"deanv", thanks for reaching out to us. I'm afraid that if the versions of the file you're looking for, are not in the file's version history, then there's no way to find them through Dropbox. It basically means that these edits were never saved and synced, so they wouldn't be available. How have you been…

Hi there, @"ChristosP", welcome to our Community! Would you mind clarifying what kind of photos and videos are getting uploaded to your Dropbox account? You mentioned they're from your desktop, are you referring to screenshots and screen recordings you take on your computer? If not, is it possible that you turned on our…

Hey everyone, this issue appears to be resolved! Let us know if you're still having problems.

Perfect, thanks for keeping us updated, @"Berke Mert"! I'm happy to see that the issue seems to be resolved and if you come across any other issues or if it returns, let us know. Have a great day!

Hey everyone, thanks for the nudges here - our team is aware of the issue. This thread, which is about the same issue was just updated. Make sure to keep an eye on it for any new updates from the team.

Hey everyone, thanks for taking the time to let us know about this issue. The team is aware of the problem and are working on a fix as we speak. We'll make sure to update this thread when we know more. Apologies for any inconvenience this might have caused.

Hey @"Texana", thanks for letting us know about this issue. Since it's an issue that's related to our website, can you please follow the troubleshooting steps in this article, to see if they help? Let me know how it goes.

Thanks for the update, Nathan. In this case, can you try these steps for an advanced reinstall of the app and let me know how it goes?