Hannah Dropbox Community Moderator

Hey @"atlasmcorp", happy Monday! I just emailed you, so we can check that out internally. See you there!

Hi there, @"sr534", thanks for taking the time to post to the Dropbox Community. What you're describing definitely shouldn't happen just by installing the Dropbox application on your computer, so let's see what we can find. Can you give me a bit more info as to what steps you followed? When you say that your desktop was…

Happy Monday, @"colsar"! I can see that you found my email and replied to it, so I replied back. See you there!

Thanks for bringing this to our attention, @"snynet". Are you still having this issue? Have you tried logging in to your account from another browser, to see if you get different results?

Hey @"Truongvh2025", thanks for letting us know about this. I moved your post to an existing thread about this issue. Can you check the troubleshooting steps provided in the thread, to see if they help in your case as well? Thanks!

Thanks for keeping us updated, Annie! Happy to see that you managed to resolve this. If you need anything else, don't hesitate to let us know. Happy holidays! ✨

Hi from me as well, @"Kunnaki"! It's strange that images from games you play are saved in your Dropbox account; does the game perhaps download the images to, say, your Downloads folder and you have that folder backed up to your Dropbox account? Or perhaps it's taking screenshots and you have enabled them to save to your…

Thanks for letting us know about this, @"DHK". Generally, conflicted copies happen when files get edited by multiple computers at the same time. Can you take a look at this article and let me know if something like that is happening? Also, what do you see when you hover over the Dropbox icon in your menu bar? Let me know…

Hi there, @"abdelghafor", welcome to our Community. Would you mind giving us some more info here? Are you getting some kind of error message when trying to share files? And how are you sharing your files? Any additional details you can think of, would be really helpful. Thanks in advance!

Thanks for trying, @"colsar". I just sent you an email, so we can take a closer look into this. Just reply back to me when you have a chance. Cheers!

Thanks for the update, @"vusheth". Just to confirm, are you signed in to your existing 1password account when clicking on the link in the email?

Really happy to hear that, @"AnuradhhaBShah"! If you need anything else, feel free to reach out again. Have a great weekend! 😊

Sorry to hear about that, Peter and thanks for your sincere feedback. If you've opened up a new ticket with our team, please give us the ticket number, so we can track it on our end as well.

Hi @"colsar"! No need to make everything online-only yet, just as a test, try it with a couple of files to see if it does help.

Hey @"Vera108", thanks for posting to our Community! If you want to download this many files so as to remove them from your Dropbox account, I would suggest using the Dropbox desktop app. Once you install it and sign in to your account, your files will be downloaded to a dedicated Dropbox folder on your hard drive. Once…

Hey @"chiragsadhnani", thanks taking the time to post to our Community. I completely understand your concern over this, and I really appreciate your feedback, so I'll give you some info to clarify the situation. Our colleague was right in telling you that your files will stay in your account even if you downgrade it.…

Thanks for the update, @"AnnieJ". Can you check if you're able to create and copy links when logging in to your account on the Dropbox website?

Thanks for bringing this to our attention, @"NOCU". From the info you provided, I can see that you have the beta version of the Dropbox app installed. As a first step, please go to this page, turn off the "early releases'" option and then reinstall the app (without uninstalling first). Let me know how that goes and if it…

Hi again, Eva. I just wanted to remind you that since you're already in contact with the specialists in our support team, there's not much else we can do for you here on the Community. I completely understand where you're coming from, and hopefully your issue will get resolved soon. Just make sure to follow up with them…

Thanks for confirming, @"atlasmcorp". How about your Dropbox email address? Is it verified?

Thanks for checking that, @"colsar". Would you mind sending me a screenshot of a file in your Dropbox folder and then what you see when you search for said file through your search bar? Also, are you files in the Dropbox folder currently set to "available offline" or to "online-only"?

Happy to hear that, @"Juhn" and @"itahoki"! If you need anything else, please let us know.

Hey @"atlasmcorp", thanks for posting today! In this article, you'll find some common causes and fixes for this issue; let me know if it helps. Thanks!

Sorry I didn't clarify that, @"colsar", I meant your computer settings. Let me know if it works!

Thanks for that, Jake. Can you let me know if you've tried to restart the device or the Dropbox app to see if it helps? If you've tried and it didn't help, try to simply reinstall the app, without uninstalling it first and let me know what happens.

Thanks for the update, Jake! And what about the sync status? Is it "up to date"?

Hey @"jake51", thanks for bringing this to our attention. When you say "since the update", can you clarify which update you're referring to? What's the syncing status and version of the app? You can see that by hovering over the Dropbox icon in your menu bar. Let me know and we'll go from there.

Thanks for keeping us updated, @"a_endari"! We'll be here if you need anything else!

Thanks for the screenshot, @"vusheth"! Have you clicked on the "one-year subscription" hyperlink in the email at all? It should take you to the promo page.

Thanks for the reply, Peter. Would you mind right/control-clicking on each Dropbox folder (both personal and team) and sending me a screenshot of the "get info" section for each? Are the files in both folders set to online-only? If they are and they appear to be taking up space, make sure to check that you've also enabled…