Hannah Dropbox Community Moderator

Hi there, @"antonello1955", thanks for bringing this to our attention. Can you please take a look at this page and let us know if your device follows the minimum requirements for the Dropbox app to work? If you could send us a screenshot of the error as well, it would be really helpful. Thanks in advance!

Hey @"nathanrogers", thanks for bringing this to our attention. If you haven't already, can you please restart the device and then reinstall the Dropbox app from this link? Let me know if that helps.

Thanks for the additional info and screenshots, @"antozanini". I've gone ahead and sent you an email, so we can take a closer look at this with our team. Just get back to me when you have a moment. Thanks.

Hi again, Violeta! I think what Mark was asking, is if you're still able to see your other files in the account or if there are no files in the account at all. As for your events, you should be able to see them on this page, however, keep in mind that really old ones won't appear in the list.

Sorry to see that you're having an issue with this feature, @"Bonnie K.4". Would you mind sending me a screenshot of the setting for new files added to your account from the "sync" tab in your Dropbox app preferences and a screenshot of how your files appear in the Dropbox folder? Which version of the Dropbox app are you…

Hi there, @"sali_CPH". Are you still having this issue? Did you manage to change your 2-factor authentication number? If you're still having this issue, make sure to try from a different browser or even a different internet connection, if possible. Let me know how it goes.

Hey @"Berke Mert", I think Megan was referring to the following steps: * Open System Preferences. * Click Security and Privacy. * Click the Privacy tab. * Click Files and Folders. * Uncheck the box next to Removable Volumes under Dropbox. Can you try them and let us know what happens? As for you @"kooho", did you mean to…

Thanks for the reply, @"antozanini"! Would you mind attaching the screenshots themselves to your next reply, from the camera icon under the reply box? If you're not able to attach the files from that button, try copy-pasting them into the reply box.

Hi there, @"gunrunnerjohn", thanks for joining the Dropbox Community! Just to confirm I have this right, you're plugging your phone into your computer to upload your photos through the Dropbox desktop app, correct? Since you mentioned that the sync status of the app is "up to date", if you add a test file to your local…

Hey @"antozanini", thanks for bringing this to our attention. Can you please send me a couple screenshots showing this issue, so we can have a visual? Are you having this issue with other browsers as well as private browsing windows? Let me know and we'll go from there.

Hi there, @"Clonehead", thanks for posting to the Dropbox Community. Let's get right to it! Usually, when this happens, people seem to have a second Dropbox account that they don't remember having. Since you're paying by credit card, can you please use this link to look up the payment info, to see the email address linked…

Hi there, @"Monnakkies", thanks for reaching out to us. Would you mind clarifying what kind of feature you're looking for? If you're looking to check the size of your files and folders on the Dropbox website, you can follow these steps. But if it's something else you're after, please provide me with some more details about…

Hi there, @"FranciscoLagos". Are you on a Basic, Plus, or Family plan? These plans can only recover versions of a file made within the last 30 days, so if the versions you want are older than that, then you wouldn't be able to recover them. You can read more about this here.

Hey @"violetarodriguez", thanks for joining the Dropbox Community. Can you please clarify what you mean when you say that you changed your login? Did you simply change the email address associated with your account? Or is it possible that you created a second account? If that's the case, the missing files might be saved in…

That's great to hear, @"boomerace", and thanks for keeping us updated on this! If you need anything else, let us know. Have a great day!

Hey @"Gordon T.1", thanks for your post. Let's see what we can find out about this. First of all, can you please send us a screenshot of how these two Dropbox folders look? You can hide the file names on the screenshot before uploading it, if you want. Also, can you click on your Dropbox icon and go to the "Sync" tab of…

Happy to help, @"Oleksii Ug"! If you need anything else, please let us know.

Hey @"aahamilt", just checking in, to see if you had a moment to see Jay's reply above. If this was resolved for you, though, please let us know!

Hey @"johnweidner", just wanted to check in with you and ask if you're still having this issue and if you managed to contact our support team. If the issue is resolved, please let us know!

Hi from me as well. @"Oleksii Ug". From what I can see, your case is with our specialists, so I'd suggest keeping an eye on that email chain for any updates. My colleague Megan has also raised the priority of your ticket, so you'll be getting a reply the soonest possible. I hope this helps!

Hey @"lucywightman", thanks for posting here and sorry to see that you're also having issues. Can you let me know more about it? What happens when you try to open online-only files on your Mac? If you could send a screenshot of the issue as well, so we can have a visual, it would be really helpful.

Hey @"Joy18"! I was wondering if you caught my colleague's reply and if you're still having this issue. If you resolved it, do let us know what worked for you. Thanks!

Sorry to see that you're having this issue, @"cyeager"; I'll make sure to pass your feedback along to our team. To see if it helps at all, please check your settings, by following these steps, to see and manage how much bandwidth your internet uses to run the Dropbox desktop app and make sure it's not limited.

Thanks for the update, @"gaurav_b"! Hmm, that's pretty strange indeed; so if you were to simply hover over your Dropbox icon, without opening a file this time, will the sync status show as "up to date"? Or will it still show "uploading"? If you could actually send us a screenshot of that, it would be really helpful!

Hi there, @"gaurav_b", thanks for bringing this to our attention. By re-reading are you referring to indexing? If you hover over the Dropbox icon in your menu bar when this happens, what do you see? Can you also let us know which version of the Dropbox app you're using and what your exact macOS version is? Thanks in…

Hmm, would you mind sending us a screenshot of this request? I'm assuming it was an email, right? Just make sure to hide your email address or any other personal info before sending it.

Thanks for your reply here, @"donetdisturb". I just sent you an email, so we can investigate this error further. Get back to me when you get a moment!

Hi there, @"ma-chong", thanks for joining our Community! Let's get right to it. So, this request means that you tried to access the shared folder (probably from the invitation email), while logged in to a Dropbox account that doesn't have access to the folder. You'll get a screen that says that you're signed in to an…

Welcome to the Dropbox Community, @"monarchy", and thanks for bringing this to our attention. If you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", does it help at all? I'd also suggested restarting the device, just in case. Let me know how it goes and we'll go from there.

Hi there, @"paryzanka49", thanks for your post. In order for us to assist you further, we'll need a bit more info about your issue. Can you let us know what you're having trouble with? Any screenshots of the issue or any error messages would be really helpful as well. Thanks!