Hannah Dropbox Community Moderator

Hey @"AutHaze", thanks for reaching out to the Dropbox Community. Would it be possible to find out the exact size of the folder this person is trying to share with you? The folder being larger than the 1.9 GB you have available, is the only reason I can think of that could be causing this. Let me know what you find!

Hey @"BarbaraAlper", thanks for posting to the Dropbox Community today and sorry to hear about this. From what I can understand, you're having this issue. Can you take a look at the article I hyperlinked, to see what might be the cause of the issue for your case? Are you still having this issue right now? Keep me posted.

We appreciate you taking the time to post your feedback on this, Eva. I completely understand where you're coming from and rest assured that your comments have been passed along to our team. There's no specific timeframe we can provide on our end, here on the Community. Just make sure you continue to work on this issue…

Hi there, @"CuriousPete12", thanks for bringing this to our attention. That's the correct option for this feature; have you tried to create a link with the downloads disabled from your account on dropbox.com? Are you seeing the same results from there as well? Were you also able to test this out yourself, by opening the…

Hi there, @"vusheth", thanks for posting today! Can you let me know where you saw the info for this discount? Did you receive some kind of email or notification? If you could send me a screenshot, I'd really appreciate it. Thanks in advance!

Thanks for letting us know about this, @"User123987". Does restarting the computer make any difference on this? Also, all the changes you made, are they available in your account on the Dropbox website? Keep me posted!

Thanks for letting us know about this, @"acc9901". Have you tried restarting your computer or the Dropbox app to see if it helps? In the meantime, you can also copy and share your link using the Dropbox website.

Thanks for the update, @"colsar". Are you using the updated version of the Dropbox app by any chance? If so, can you enable the following and let me know if it helps? Go to: Settings > Privacy & security > Searching permissions > Cloud content search

Thanks for the update on this, @"Alan R.12". I just emailed you so we can take a closer look into your issue. See you there!

Thanks for checking, @"dansrv". I just sent you an email, so we can investigate this internally and see what we can find out. See you there!

Sorry to see that you're having this issue, @"EvaChang". I've located your ticket with our support team in our system, passed your comments along and raised its priority. Hopefully, they'll be able to help you resolve this issue the soonest possible. In the meantime, if you need anything else, please let us know.

Hey @"peteraschindler60", thanks for reaching out to the Dropbox Community. This does look strange indeed, and sorry if I missed something, but can I ask why you think that your Dropbox files are the culprit here?

Hey @"Tinkerman61", thanks for your feedback on this and I'm sorry to see that you're still having this issue. If you still have concerns or your issue is unresolved, the best way to get a resolution is to stick with the agent that's working on your case. I can see that your ticket is marked as "solved", but you can still…

Thanks for bringing this to our attention, @"colsar". Can you please check the "sync" tab in the Dropbox app preferences to see the location of the Dropbox folder? Is it the one you mentioned in your original post? Also, have you tried to close the Dropbox app and reopen it, to see if that helps? If not, restarting the…

Hey @"Ananda13", I completely understand your frustration here and rest assured that our team was made aware of your feedback. Have you tried selecting fewer folders at a time? It might not work on the entire parent folder, but if you select a few subfolders at a time, it should work.

Hey @"rsbrux", thanks for your post and I'm sorry to hear about this situation. Is this something you still need help with? I've, of course, passed your feedback about this to our team. Let me know if you need anything else!

Hey @"dansrv", thanks for posting to our Community. Can you please take a look at this page, which has some common causes and fixes for your issue and let me know if they help?

Thanks for keeping us updated, @"jlawren"! Happy to see that this has been fixed for you. If you need anything else, just give us a shout!

I understand, @"Nic42", of course that's totally up to you and we're really sad to see you go. I'll make sure to pass your feedback along to our team and if you need anything else, please let us know. Thanks for taking the time to post to our Community!

Thanks for the update here, @"Juhn". Can you try the steps in this article for our advanced reinstall and let us know if they help?

Sorry to hear that, @"BobHaun13". Since it's been a couple of days now, are you still having this issue? If so, have you checked the troubleshooting points that were made in the original post here, to make sure everything is covered?

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"JoanaSilva01", thanks for joining the Dropbox Community. When you permanently delete some files you have already deleted, the files in your main Dropbox account (in the "all files" page) shouldn't get affected. Is it possible that you permanently deleted the files you're currently looking for? What do you see in the…

Hey @"Sherrema B.", sorry to see that you're missing your files. Did these files actually sync to your Dropbox account in the first place? And were they accessible from your account on the website? If they never synced to your account, the biggest possibility here is that after re-upgrading, the desktop app started syncing…

Hi there, @"zoofood", thanks for your post. There's currently no timeline for something like this, but I've made sure to pass your feedback on this along to our team. We appreciate you taking the time to post your question and if you need anything else, let us know. Cheers!

Sorry to see that this happened to you, @"hohok98". Since your account reports that you're using some space, but you can't find your files in your 'all files' page, can you check your backups page, to see if you can locate your files there? If not, since this is a sensitive issue, I would suggest that you contact our…

Thanks for bringing this to our attention, @"designer69". Would you mind sending us a screenshot of this message and where it appears for you? Also, what do you see when you hover over the Dropbox icon in your menu bar? Thanks in advance!

Hey @"Mark Kroll", thanks for bringing this to our attention. Since it's been a few hours, can you tell me if you're still having this issue? If so, is indexing still happening? And does it ever finish? Also, is your hard drive space getting cleared up when you switch files to online-only or is the feature not working?…

Hi there, @"rsbrux", thanks for your post and sorry to see you're having trouble with this. Would you mind removing Dropbox from your Files app, closing the app and then adding it again, to see if it helps? If not, please send me a screenshot of the following: the files app shows syncing paused for folders with newer…

Thanks for the update and the screenshot, @"simontranspeed"! And hi from me as well! Are those actually two Dropbox folders or just two instances of the same Dropbox folder in the sidebar? If both instances take you to the same Dropbox folder that works correctly, syncs, has all the syncing icons and right-click options,…