Hannah Dropbox Community Moderator

That's great news, Edward! I'm happy to hear that it was resolved. :) Unfortunately, since we're on a public forum, we're not able to look into the backend of why that might have happened, so we don't really have much insight on that. Potentially there could have been an issue with the installation, but in any case, I'm…

Hey @"travisparker9173", are you also having this issue? Have you tried any of the troubleshooting steps in this thread?

Awesome, I just emailed you and I'll see you there!

Thanks for your feedback here, @"joehanna". Can I ask, if you simply quit the Dropbox app, does the issue persist with the app closed?

Hi there, @"Pinkbuggles", thanks for posting to the Dropbox Community. This is a strange issue indeed, and to be honest upgrading to a team account or sharing a folder would not alter your files in any way. Are you able to preview the videos on our website? And if so, do they have their audio there? If not, have you tried…

Hey @"dantheman88", thanks for bringing this to our attention. Can you let me know which internet service provider you're using? As for not being able to contact our support team from your Dropbox Plus account, can you let me know more? Are you getting some kind of error or do you not get the option on this page at all?…

Hi from me as well, @"SandyWilson"! Just wanted to confirm something; when this error appears, are you opening files that are set to online-only or are they available offline? If they're online-only, can you first switch them to available offline and then try to open them again to see if the issue persists?

I see, thanks for clarifying, @"dim2333". Can I send you an email to investigate this further?

Welcome to our Community, @"Luciacordeyro". So sorry to hear about your grandfather.. Let's see what we can find. I want to start by saying that, unfortunately, if a link was deleted, then it cannot be recovered. However, do you know who originally created this link? Was it created by you, from your account or from your…

Thanks for checking! If you see backup files on that page, it means that these take up space in your account, so if you delete them, your space should be freed up. You can check your account's space usage here, to be sure. I hope this helps and if you need anything else, @"izuminka91", let me know!

Hi from me as well, @"dim2333". Do you have any pending Android OS updates? I see you're on 12 at the moment, but if you're having this issue with other apps as well, it could point to an outdated OS issue.

Sorry to hear that, @"MilJoh". Are you trying to do this from your phone or from a computer browser? Can you send me a screenshot of the options you see when you try to delete your backup files?

Thanks for checking, @"EvertA". Since we cannot reproduce this on our end, I just sent you an email, to investigate it further. See you there!

Hey @"EvertA", thanks for the nudge here and sorry to see that you're having this issue. When hovering over the column headers line (the line with the "name", "modified" and "size" options) with your mouse, do the column separators appear for you? You should be able to adjust the width of each column with those separators.…

Hey @"Edward_L323", thanks for your update here. Can you open your Dropbox app, tap on "account" and then on the gear icon, choose the "clear cache" option there and then close and re-open the app, to see if that helps? If not, uninstall it and then reinstall it and let us know what happens.

We do appreciate your feedback on this, @"waldalla". I've made sure to pass your comments along to our team. If you have any more questions, let us know.

Sorry to hear that, @"aloom127". Are you still having this issue? If so, would you mind sharing some more info? For example, what exact steps did you follow to get to where you are? Any screenshots better explaining the issue, would also be very welcome. Thanks!

Thanks for joining the Dropbox Community, @"accessrobyn". Let's see what we can find out about this! Would you mind sending me a screenshot of your usage as shown in the mobile app? Just make sure to edit out any personal info. Also, what does this page in your account settings show? Can you send me a screenshot of that as…

Welcome to our Community, @"Colin2548". I completely understand where you're coming from, so let's see what we can find out. Is it possible that you have backup files or shared folders taking up your space? Check the pages I hyperlinked and let me know what you find. Thanks!

Hi there, @"Thien_VPLSTT", thanks for your post! I see from your screenshot that you created your link for viewing, so now once you've applied your preferred permissions and copied the link, all you have to do is paste it somewhere your recipients will find it. That could be an email, a text message, etc. Basically, once…

Not a problem, @"oonabe"! And in any case, since you're basically asking for a feature, you can also go to our Ideas section and post your idea for other users to up-vote, so that our team can take it into consideration. Just make sure to check Emma's tips here before posting. I hope this helps and if you need anything…

Hi there, @"oonabe", thanks for your suggestion! We appreciate you taking the time to post about this. I made sure to pass your feedback to our team, however, when this happens, can you try to right-click on those files again and then choose the "make online-only" option, to see if that helps? It should just cancel the…

Hi there, @"DBPics158", thanks for this post and for keeping us in the loop about the outcome. Truth is that at roughly 300K files, you might see some issues with the app in general, so having your local file count under 300K is great practice. I'm glad to see that you managed to resolve your issue though, and if you need…

Hi there, @"AbdullahN786-dev", thanks for joining the Dropbox Community! There are a couple of things you can check, to make sure your files are syncing across your devices. Assuming both devices are linked to the same Dropbox account, you'll need to take a look at your desktop app's sync status. On your computer, hovering…

Hey @"DBPics158", since I see you posted a new thread about your issue and have more info for us there, I will be replying to you there in a few!

Thanks for those screenshots, Annie, very helpful! So, it looks like the Dropbox options are missing in general, not just the sharing ones. Is the Dropbox app running on your computer and syncing as normal? What do you see when you hover over the small Dropbox icon in your menu bar?

Thanks for the update, @"izuminka91". So, if you check your backups page, is it empty?

Hey @"AnnieJ", sorry to hear that! Just so we can have a visual, can you please send us a screenshot of how things look on your end?

Hey everyone, I'm happy to let you know that this issue has been resolved! If you come across it again, please let us know. Thanks!

Hi again, @"abelljms". We do appreciate your feedback on this, but can you let us know the reason why you can't contact our support team through the page I hyperlinked in my previous reply? Is the option not available to you or are you getting some kind of error message? And did you try the steps I suggested?