Hannah Dropbox Community Moderator

Hi there, @mattslocum, just circling back here to see if you're still facing this issue. Let us know!

That's great to hear, @Draco696969, thanks for the update! If you come across any other issues, don't hesitate to let us know!

Thanks for trying, @SErc. I just sent you an email, so we can take a closer look into this and see what can be done. See you there!

Thanks for reaching out to us, @bazzalino. Did this happen after you signed out and then back in to the Dropbox app? When you signed back in, did you actually sign in with the same account info as before? Also, when you say that you want to get rid of it, can you clarify what exactly? Are you trying to remove the Dropbox…

Hey @Eas, thanks for posting to the Dropbox Community! Since the original thread you posted in was a bit old, I moved your comment to a thread of its own. Regarding your issue, just to make sure we have the correct settings, can you make sure the feature in question is enabled on your iPad? You can follow the steps here,…

Hey @wendt1998, did you manage to resolve this? Let us know if you still need help!

Was this resolved for you @Pueblo_Escobar, or do you still need help? Let us know!

Is that the same on any browser, @philliplockwood?

If the members had edit access to the folder, they should have been able to restore it. Can they see the folder in their own events page or deleted files page? Also, when was the last time you were able to access the folder from your account? And do you know what happened to it? Could it have been permanently deleted?

You're most welcome! If you need anything else, don't hesitate to reach out again. Have a great day!

Hmm, where exactly do the members see the folder, @SErc?

Sorry to hear that, @SErc, let's see what we can find. Have you tried searching for the folder in question through the search bar in your Dropbox account on the website? If so, what results did you get? Also, if you check this page, are you perhaps able to locate it? Keep me posted with what you find!

Thanks for the question, @SA25! To cut to the chase, as long as your computer is linked to your Dropbox account, the synced files in your Dropbox folder will also get deleted, if you delete your account. If you want to keep the local files in the Dropbox folder, you'll need to unlink the computer, before deleting the…

Hi there, @LeePeeWee! Did you manage to resolve this? Let us know if you still need help!

Hey @Igorda21, just checking in here to see if you still need help!

Hey @Susanoo, just wanted to check in and see if you managed to resolve this. Let us know if you still need help!

Hi there, @YKopoushian, just checking in here! Did you manage to resolve this?

Hey @asgoldstein1, thanks for reaching out to our Community! Let's see what we can do to fix this. I'm going to ask some questions, just to get some context and make sure we're on the same page. When you say: It now wants to create a new folder location every time I log in. Can you please clarify that? Are you signing out…

Hey @sargan, thanks for reaching out to us. Can you please make sure that you're sending your recipients a "view-only" and not a "can edit" link? You can follow the steps here, to make sure you create and share the correct type of link. Once that's done, please let us know if you're still facing the same issue. Thanks!

Hi from me as well, @daricci! Thanks for the additional info. I just tried this on my phone and it worked for me; Can you please follow the steps here and see if you can get to the "send a copy" option? If you don't have it, please send us a screenshot of the options you see, so we can have a visual of the issue. Thanks!

Thanks for the clarification here, Brady. If you want the brands and musicians to be able to add comments, with the way things work, they'd also see each other's comments. A workaround would be to use different links for different recipients, which I understand is what you're already doing. But you can take a look at How…

Hey @bradypurnell, thanks for taking the time to post to our Community. I think I'm not 100% clear on what you'd like to do; would you mind clarifying your request a bit? Are you referring to folders with Replay projects or just normal shared folders? Do you want to be able to have all comments on all projects available…

Hey @abelljms, sorry to hear that. I looked into it and I can see that we never got your reply in Megan's ticket and I see that you've had other tickets recently that were never replied to as well. Just to make sure we're on the same page, what you need is to locate and restore a folder, correct? Have you found the exact…

Hey @Johsar, it looks like that's fixed. But do let us know what happens when you have the time and data to check Jay's link. Thanks!

Hey @attarian, sorry to hear that. For the OP here, the issue was that some programs (Dropbox included) were not interacting well with the LSP (Language Server Protocol) on their VPN. Is it possible that the same goes for your case?

Thanks for the update here, that does sound a bit unusual. Is it possible that the email change wasn't successful? If you log in to your original account and go to your settings, do you see that you're using the work email address or the personal one? And if you use your work email to log in and click on "forgot password",…

Thanks for the update here. Kindly note that the cancellation of your trial cannot be performed here through the Community, however we'll definitely help you get to that. Can you check if you're able to follow and execute these steps?

Thanks for the update here, @mattslocum. Just to make sure we're on the same page, you're referring to this feature, right? Can you let me know where you found the link in your original post?

Hey @User_0, thanks for taking the time to post to our Community. I'm sorry to see that you haven't had a good experience with cancelling your Dropbox trial. Can you give me a bit more info as to why you cannot cancel it? Are you getting some kind of error or do you perhaps have no option to? Also, how did you start the…

Thanks for the reply and the screenshots here, Rachel! If you only just recently updated your Windows, the issue here could also be related to the level of access to the Windows Registry. This means that the Dropbox app is attempting to access important info using your Windows Registry, but is being denied permission. Try…