Hannah Dropbox Community Moderator

Hey @"Nic42", thanks for posting today. I'm afraid that if your children have access to your Dropbox account and all your files, there's no way to protect those folders, at least through Dropbox. You might want to look into some kind of third party app that might help you do so (if accessing your files through your local…

Hey @"acc9901", thanks for bringing this to our attention. Can you let us know why this person cannot access the parent folder? Are they getting some kind of error message? Also, how did you add the photos in the folders? Through the Dropbox website or the desktop app? If it was through the desktop app, has syncing…

Hey @"L_Carper", thanks for reaching out to the Dropbox Community and for letting us know about this. Let's see what we can find! When this error comes up, is the file set to "online-only" or "available offline? Could anybody else be working on the same file at the same time as this user? Also, since this is happening with…

Thanks for bringing this to our attention, @"Collinhubb1016". I really appreciate you letting us know about the troubleshooting steps you already took, as well. So, just to make sure we're on the same page, can you please describe the steps you're following to open/edit/save an Office file before the issue comes up? Let me…

For sure, @"CobaBiltoni"! Let us know of any updates, if you want. 

Thanks for the update, @"CobaBiltoni"! I just found your ticket and I can see that it's been sent to our specialists, so they'll get back to you with more info on their end as well, the soonest possible. I forwarded your comments and raised the priority of your ticket and if you need anything else, let us know.

Hey @"janwigh", thanks for posting to our Community today and sorry to see you're having issues sharing your files. I just sent you an email, so we can investigate your issue further. Just reply back to me when you can. Thanks.

To be honest, we can't know unless we look up the transaction, so I just sent you an email. We'll look up the info internally and figure it out there. Just get back to me when you have a chance!

Hey @"CobaBiltoni", sorry to see that you're also having this issue. Can you send us a screenshot or a copy of the error log as well (from the blue hyperlink on the error), so we can check it out?

Hi there, @"Paiviv", thanks for reaching out to our Community. Can you log this transaction ID for that payment on this page, to see which account it brings up? Is it your downgraded one? Let me know what you find.

Hi @"d_c", thanks for taking the time to post to the Dropbox Community. I was able to look up your communication with our support team to get an understanding of the situation. Since you're already in contact with the team, I'd suggest sharing any concerns you may have with them, by replying to your existing ticket.…

Hey @"talexb", thanks for taking the time to update us! I'm glad to see that you managed to resolve your issue. We also really appreciate your feedback and suggestions; I passed everything along to our team. If you come across any other issues, don't hesitate to let us know. Have a great day!

Thanks for taking the time to post how you resolved this, @"Helsinboring"! If you come across any other issues, let us know. Have a great week ahead!

Hi there, @"GCinciripini", thanks for your post today! After testing things around, I was able to see that the audit trail for a document should be available to the sender and the signer of a document. For the signer, it's available if they open the document through the email they receive after signing it. I hope this…

Thanks for keeping us updated, anonymous. It's definitely understandable to be upset when having issues that inconvenience you and hinder your work. I am glad to see that you sorted this out, though. Now, I understand you're part of a Dropbox team, but I'm not sure about why you weren't able to contact our support team,…

Thanks for sharing your feedback and what worked for you, @"jusy". If you come across any other issues, or if the issue returns, please let us know. Have a great weekend!

Hey @"wendymcalpine", thanks for reaching out to us. I moved your post out of the thread you posted in, since it was a bit old, so I created a new thread just for you. If you have access and are logged in to the account in question, you should be able to reach out to our support team directly, so they can assist you…

Hi there, @"josephallen", sorry to see that you're having issues cancelling your subscription. Below, I will provide the correct steps you need to follow, to contact our support team about this, so that your ticket doesn't get closed: * Open a private browsing window on your browser and go to this page:…

Hey @"shermanphoto", thanks for letting us know about this. Can you tell us what the exact issue is? Are you getting some kind of error message when trying to link a 3rd device to your account? Also, if you check the "devices" section in your account settings here, do you only see 2 devices linked to the account? Let me…

Hey anonymous​, thanks for bringing this to our attention. I completely understand your frustration, but we'll try our best to resolve this together. Can you take a look at this article with some possibilities as to why email notifications from Dropbox Sign might not be received? Especially possibility #3; can you please…

Hey @"RubRom", I just sent you an email, so we can see what can be done. See you there.

Hi again, Wilma! If you tried my previous suggestions and they didn't work, let me know so we can try something else. :)

Hi there, @"Arnieee", thanks for posting to our Community. I'd have to agree with Mark on this and just add a bit of info about what will happen to your Dropbox files, if you cancel your subscription. So, if you cancel your subscription and you have more than 2 GB of files in your account, once the account is downgraded,…

Hey @"John91", thanks for joining the Dropbox Community! Dropbox access is indeed restricted in some countries. Is it possible to have them try the troubleshooting steps here to rule out any browser related issues? Let me know how it goes.

Hey @"steveohm33", thanks for the update. Please try and let us know what happens when you restart Finder using your terminal and we'll go from there.

Hey @"t3ole", thanks for the nudge and sorry to hear about this. From what I can see, the previous ticket Nancy opened for you, was sent to our specialists. Since it's closed now, can you see if you can reply to it, to open a new, follow-up ticket to let the team know you're having this issue again?

Hey @"Paolo M.", thanks for the clip. I've passed your feedback and everything about this to our team. Thanks for taking the time to write to our Community and if you need anything else, let me know.

Hey jasper, thanks for the update and the feedback here. I'll make sure to pass your comments along to our team.

Hi @"kasinternational", thanks for your post. Indeed, your best bet now is your communication with our support team about this. Can you please give us your ticket number, so I can locate the communication in our system as well? Thanks.

I understand what you mean, Dave, but not to worry! I can guide you through the process, if need be. It's up to you which way you want to go, but either way, you won't lose any files, so there's that! Now, when using selective sync, the folders will be gone from the Dropbox folder, but they'll still be available on our…