Hannah Dropbox Community Moderator

Hey @"boroman", thanks for the nudge here. Just to make sure we're on the same page, are you looking to download/sync all your Dropbox files locally and have them available offline? If you select multiple or all your files (depending on your preference), right-click on them and choose "make available offline", what happens?

Thanks for reaching out to us, @"LeoLady". Would you mind clarifying this a bit? Are you talking about a shared folder? Was a member of the folder previously able to upload files, but is now getting a "no access" error? Can you send me a screenshot of the error, so I can take a look? Thanks in advance!

Hey @"MCMDave", thanks for joining the Dropbox Community and happy Monday! No worries at all, let's get right to it. So, if you'd like to free up some hard drive space without deleting files, you have two options: * You can use selective sync to remove entire folders from your Dropbox folder * Or you can make your files…

Hi there, @"grovberg", sorry to hear about that. In this case, if you're on a paid account, I'd suggest using Dropbox rewind, to revert your account back to a time before this happened. If you're on a Basic free account, let me know so I can send you an email myself. Thanks!

Correct, you can only export files through the mobile app and not folders.

Thanks for clarifying, @"arzezio_7". You can reach out directly to our support team about this through this link. Let us know when you have your ticket number!

Hi from me as well, @"Ryan J."! The files would indeed need to be exported to the device in order to be accessed by third party apps. We really appreciate your feedback on this, though, and I'll make sure to pass it along to our team. If you have any more questions, please let us know!

Your settings are indeed correct; upon logging in, you have two options: Send push notifications via linked devices or send SMS instead. If you choose the push notification, you will be redirected to the app (desktop or mobile) and you will be asked to approve this, so I think that's what happened in your case. Regarding…

Thanks for keeping us updated, @"ss911der"! I'm glad you were able to resolve this and that you got your files back. If you need anything else, don't hesitate to let us know. Happy Holidays to you as well! ✨

Hi again, @"Cloudsoverkorra"! The one-time code and two-step verification are two different and separate features, so one does not affect the other. Also, regarding this: if I turn off two-step verification, will I still have valid backup codes? Can you clarify that a little? The backup codes are necessary when two-step…

Sorry to see that you're also having issues with your syncing, @"BuddyJames". Can you let us know which version of the Dropbox app you're using, what the exact sync status is when hovering over the Dropbox icon and what your computer's OS and version is? Thanks.

I understand where you're coming from @"Jasper B.3", and I deeply appreciate your patience throughout troubleshooting. Running an advanced reinstall will reset cached settings and configuration, which essentially ensure a fresh start. Assuming you want to give it a try, before you proceed, we'd recommend the following: *…

Hey @"DerekeAshe", I'm just checking in to see if you managed to resolve this or if you still need help. Let us know. Thanks!

We really appreciate your patience, @"EastyT". I can see that our team is working on your issue, so hopefully they'll have an update for you really soon. Let us know if you need anything else.

Sure thing, Wilma! We'll be here! :)

Hi there, @"Giles527", thanks for bringing this to our attention. If you have no Dropbox options when right-clicking on files in your Dropbox folder, then there's some kind of issue with the app, so let's see what we can find. Do you have a small Dropbox icon in your system tray/menu bar? And if so, what do you see when…

Hi there, @"Cloudsoverkorra", thanks for posting today! Are you perhaps referring to the one-time security code instead of the two-factor authentication feature? And do you mean that the security code does arrive at your linked devices as a notification, but you're not getting it to your email? Any additional info on the…

Hey @"Jasper B.3", thanks for the additional info here. Actually, since the end goal is to reduce the folders in your Dropbox folder, can you try our advanced reinstall process, if you haven't already and let us know how it goes?

I see. In any case, I just sent you an email, Daniel, so we can look into this internally. If you want to do that, please reply back to me when you have a chance.

I understand where you're coming from, Daniel. However in this case, you're using the 'alpha' version of the app, which is part of our beta services. As you know, products in beta are still in development and are not as reliable as other products, like our stable version which is more thoroughly tested. So, I do suggest…

Hey @"Daniel D.2", thanks for the additional info here. I see you mentioned that you're on v239.2.2708 of the Dropbox app. Can you switch to the stable version to see if that helps? To do so, you'll first need to turn off the "early releases" option here. Then, simply download and run the Dropbox installer from this link…

Oh, I completely understand, Wilma. Troubleshooting can be hard when issues are persistent! If you do wish to continue working on it, I'd suggest uninstalling the app this time, restarting the computer and then reinstalling it. This won't affect or remove the files in your Dropbox folder. But I do understand if you don't…

Hi again, @"Alain_P". Thanks for taking the time to post updates on your issue. I understand issues like this can get frustrating to resolve, but from what I can see, you're already in contact with our specialists. The best way to get a resolution for your issue, is to continue communicating with the agent working on it…

嗨 @"linxin"，感谢您提出这个问题。 我想告诉您，为了避免混淆，我已经将您的帖子移到了一个单独的主题帖中，因为您的问题似乎有所不同。 关于您的问题，您能提供更多细节吗？ 如果我理解正确，同步状态显示“等待关联 Dropbox 帐户”的消息。 您是否安装了任何安全应用，例如 VPN、杀毒软件、代理或防火墙，这些应用可能会影响 Dropbox 应用？ 任何其他信息都将对我们有所帮助。 谢谢！ ---------- Hey @"linxin", thanks for bringing this to our attention. I wanted to tell you that I moved your post to a thread…

Hi there, @"katjenlou", thanks for bringing this to our attention. Would you mind providing some more details on the issue, like, does the installer simply crash and do nothing? Does it give any error messages? If so, can you please send us a screenshot, so we can have a visual? Thanks in advance!

Hi Wilma! Indeed, if my translation is correct, the message on the screenshot is talking about a removable drive, so perhaps it has to do with our backup feature. Regarding your issue, though, there's no need to uninstall the app yet. You can simply download and run the installer, without uninstalling the previous one. Let…

I see, thanks for checking, @"User1557178". I just sent you an email, so we can investigate this further internally. Just reply back to me when you have a chance. Thanks!

Anytime, @"MapleSyrupMan"! If you need anything else, just give us a shout.

Hi again, @"User1557178", thanks for the reply! Would you mind trying Megan's suggestion again with the arrow next to your column headers? To give you a visual, I'm attaching a screenshot of what I'm talking about. I know it's not showing up on my screenshot, but if you hover over the spot I circled next to the "Name"…

Hi there, @"MapleSyrupMan", thanks for your question! While there's no way to enable pagination for Paper docs, you could copy the contents of your docs to a Word file or export your docs as PDF or Word files and then print them from there. We appreciate your feedback on this, though, and I'll make sure to pass your…