Hannah Dropbox Community Moderator

Hey @"ToniCr", I'm glad to hear that you were able to resolve this. Just to make sure your space was cleared up, I'd suggest taking a look at this page in your account settings; it should show you your usage, so you'll know where you stand. I hope this helps and if you need anything else, let us know!

Thanks for keeping us in the loop, @"anotherprofile"! I'm glad to see that your issue got resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Hey @"shawnedrei", thanks for your feedback here. From what I can see, your case was sent to our specialists. If you have any concerns or need further assistance, please make sure to continue working on the issue with the agent you're in contact with. They'll be able to provide additional troubleshooting steps and info for…

Hi there, @"Mtrump", thanks for bringing this to our attention. Do you possibly have any security programs like an antivirus, VPN, firewall, etc. that might be interfering here? If so, please disable them temporarily and reinstall the app to see if it helps. If not, try reinstalling the app from this link instead and let…

Happy to hear that, Robert! Of course, if you need anything else, just give us a shout. Have a great day! :)

Hi there, @"RobertSE", thanks for taking the time to post to our Community. The indexing is probably related to the fact that you have over 1 TB of data, but let's see what we can find. Can you go through the app's preferences, check the "Sync" tab and let me know if the app shows the correct location for your Dropbox…

Welcome to our Community, @"JamesCyon". Let's see what we can find out about this. Did you notice this issue after some kind of update of the Dropbox app? How many files do you currently have in your Dropbox folder? Is it possible that they're more than 300K? If so, can you try to reduce the number of files by using…

Thanks for the update and the screenshot, John! I've actually gone ahead and sent you an email, so we can look into your account and your issue privately. Just get back to me when you have a chance. Thanks!

Hmm, from what I see here, it doesn't look like you have any files in your account. Is it possible that it's backup files taking up your space? You should be able to see and download those from this page.

Hey @"Liberty1991", thanks for the update here. We do have your email, or to be exact, the email address linked to your Community profile here, but before we send you an email, can you please send us your screenshots in your next reply here? Any screenshots of errors, or screenshots showing your issue would be really…

Hey @"earge", thanks for posting your question! At the moment, there's no quicker way to do this, but I would suggest posting your idea on our dedicated "Ideas" board. You can read Emma's tips here first and then post your feature request on this page for other users to up-vote. Thanks!

Thanks for the reply here, @"antab". I can see that Megan send your issue to our specialists, so you'll get a reply from them really soon. Let us know if you need anything else!

Hi there, @"Ruud-J", thanks for your post on our Community! Would you mind clarifying what you'd like to do or the issue you're having, so we can assist you further? Any additional details or screenshots that might be showing your issue, are welcome. Thanks in advance!

Hi from me as well, @"JGFOF"! I also think that reaching out to our support team would be best at this point. Let us know once you have your ticket number!

Thanks for bringing this to our attention, @"abelljms". This does look strange and I do understand where you're coming from, so let's see what we can find out about it. Just to address the support options you mentioned, if you're on a paid plan, you should definitely be able to email our support team (or even use a live…

Hey @"Adam2860", sorry to see you're having trouble signing in to your account. I've made sure to pass your feedback along to our team about this. In case you'd like to look into this a bit more, I'd suggest trying to log in to your account from a different browser, to see if you get the same behavior. But in any case, we…

Thanks for the update, John. Can you check that again, but this time from a different browser?

Hey @"katiesoule", thanks for the nudge here. Is the Dropbox desktop app installed and syncing as normal on your Mac? What do you see when you hover over the Dropbox icon in your menu bar?

Thanks for the reply, @"John92". Would you mind sending us a screenshot of what your plan page shows?

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

Hey @"izuminka91", welcome to the Dropbox Community! If you click on this link to the "all files" page in your Dropbox account, are you able to see and download your files? Keep me posted.

Hey @"jm311", from what I can see, Megan has opened a ticket for you, to investigate this situation further. Once she has more info, she'll get back to on that email chain. Thanks for your patience and if you need anything else, let us know!

Here, you'll see the upload limits for each plan. Keep in mind that these limits also wouldn't allow the uploader to upload more files than 2 GB or 250 GB (depending on your plan). So, I'm interested to know how they were able to upload 286 GB.

Hey @"Lapieuvre1", I hope it's okay for me to jump in here! Are you sure you sent them a file request or did you perhaps invite them to join your folder, so they can upload their files? I'm asking since the upload limit for file requests is 250 GB and that's only available to specific plans. Could it be possible to ask…

Hi there, @"robindouglaslewis", thanks for joining our Community. Are you sure that these emails are going to the email address associated with your paid Dropbox account? Could it be possible that you have another one? Are you also getting notifications about this when you log in to your account on dropbox.com? Keep me…

Thanks for the reply and the feedback, @"Moerkey". I'm glad to see that the advanced reinstall resolved your issue and I'll be passing your other comments along to our team. Let us know if you need anything else!

Sorry to hear that, @"zanalegacyonshore". Let's see what we can do about this. As a first step, we'll need to check if the Dropbox app on your computer is syncing. To check this, hover over the Dropbox icon in your system tray with your mouse and let me know what you see. Also, which Windows version are you using? Let me…

Hey @"Behzad69", sorry to see that you're having an issue with your referrals. Are all the recipients using the same computer or IP address to accept the referrals? That could be a cause of the issue you're having. Check out this article with the possible causes and fixes for this issue. Let me know if you have any…

If that's the case, @"Yoyo4", and you have 15 connected devices with a Basic free plan, then yes, you won't be able to sign back in unless you bring them down to less than 3. Are you still using all 15 devices or are they just old ones?

I see, thanks for checking, @"Yoyo4". In that case, can you sign out of the Dropbox app and back in to see if it helps?