Hannah Dropbox Community Moderator

Hey @pgs1, sorry to hear about your folder. Can you check the deleted files page and let me know if you can see it there? How about your events page? Do you see the deletion event there? Keep me posted!

Thanks for the reply, @loansbyheidi! So, this happens with folders that have no members at all too, huh? Would you mind sending me a screenshot of the error?

Sorry to see that you're having an issue with this, @loansbyheidi. Are you getting this error when trying to add people to other folders in your account as well, or just this one? Have you tried adding members to your folder using a different browser or a private browsing window, to see if you get the same error? Let me…

Sorry to hear about your files, @Nata_Firmino. To be honest, if they were deleted more than 30 days ago, there's not much that can be done on the Dropbox side of things. When exactly were they deleted? Can you see the deletion events in your events page here? And were these files previously synced to your computer through…

Thanks for the update here, @abelljms. When you click on one of the "see deleted files" links in the email, you should be redirected to the particular deletion event's details on our website. There, you'll see a list of all files deleted on that particular event, along with a "Restore" button at the top right of the page.…

Hey @abelljms, thanks for your post and sorry to hear about this! You can find which device these deletions are from or who deleted them, by checking the version history of the deleted files (once they're restored). Let me know what you find and how it goes.

Thanks for keeping us updated on this, @kengmod17! We don't really have access to that info, however, if you need anything else, please let us know. Have a great weekend!

Hey @Gustavo_Romero, sorry to hear about your file. While Mark is right, you can also reach out to our support team about this; they'll be able to confirm if the file is unrecoverable. I hope this helps!

Hey @DanKlatt, thanks for taking the time to post today and sorry to hear about this. Even if you logged in to the wrong Dropbox account on the desktop app, your main account should still exist along with all your files. Have you tried signing in to it on the Dropbox website? If so, are you able to see all your files…

Hey @Jasonn1973. No such options exist since the Dropbox Add-in for Outlook integration is gone, but I'll make sure to pass your comments and feedback along to our team. Let me know if you have more questions!

Is it possible to attach or copy/paste the screenshot itself in your next reply, @DMG_8008?

No worries, @knowsray, that message basically tells you what will happen to your account after you downgrade at the end of your current billing cycle. You can read more about that here. I hope this helps!

Hey @Charles C.31, thanks for your comment. If you're trying to rename your backup, you should be able to do so from the backups page here. Just keep in mind that to do that, you'll need to be on the updated version of the backup feature. I hope this helps!

Hey @DMG_8008, sorry to hear about this. Just to confirm, is this the feature you're referring to? Can you please send us a screenshot of the error, so we can have a visual as well?

Hey @ssparker7, no worries! Can you check if you have this issue with files in other locations as well, not just the ones in your Dropbox folder? Also, if you quit the Dropbox app, does the issue persist with the app closed?

Hey @Triana Y., sorry to hear about this. Just to clarify, are you getting the same notification that the Dropbox app is crashing frequently and to put it in deep sleep when the app isn't really crashing, or is it actually crashing as well?

Hey @Pueblo_Escobar, sorry to see that you're having issues with your sharing. Can you let us know which exact error message you're getting? Are you having this issue with all your Dropbox files or some of them?

Hey @knowsray, would you mind copying or attaching the screenshot files themselves in your next reply, please?

Hey @hellofaxuser, thanks for reaching out to the Dropbox Community today! Let's see what we can find out. You mentioned that you changed your email address, I'm assuming you mean your Dropbox account email address, right? If you try to sign in to Dropbox Fax with your old email address, what do you see? Are you getting…

In that case, I don't think there's a way to recover those edits, @mdb282. If they were never saved to Word or got lost in Word, then they never made it to your Dropbox account. That means they cannot be recovered through Dropbox, but I would still suggest reaching out to Microsoft as well, in case they have an idea of…

Hi from me as well, @mdb282! Have you checked the version history of the file within the Word app to see if you can find your edits there?

Hey @heyjude-2244, thanks for reaching out to us. Can you please send us some screenshots so we can get a visual of the two Dropbox folders? Also, when you hover your mouse over the Dropbox icon in your system tray, what do you see? What is the actual location of your Dropbox folder according to the app's preferences?…

Thanks again for the additional info, @"Chazmitch". I'll just need a few more clarifications, if that's alright. You mentioned that the original Dropbox folder contains all the files on your hard drive; are you referring to your Desktop, Downloads and Documents folders? Did you previously back those up to your Dropbox…

Olá @"spalenzagabriel", obrigado pela atualização. Pelo que vejo, minha colega entrou em contato com você por e-mail e você respondeu, então fique de olho nessa troca de e-mails, pois em breve você receberá uma atualização dela. Obrigado!

Hola @"Gema3", gracias por contactar con nuestra comunidad. Si recibiste un mensaje indicando que tu cuenta se ha desactivado por inactividad, significa que no se pueden recuperar ni tu cuenta ni tus archivos. Lamento no poder darte mejores noticias. Si deseas que nuestro equipo de soporte investigue este problema, puedes…

Hey @"rmhism", I just went ahead and sent you another email to the address linked to your Community profile. See you there!

Thanks for the update and the screenshots, @"Chazmitch". Can you also clarify something for me? Do you currently have two Dropbox folders? One in the original location where your Dropbox folders used to be and one in ~/Library/CloudStorage? P.S. Please note that we are working on an update to the Community, which will be…

Hey @"s2s2s2s2s2s2s2s", thanks for posting to the Dropbox Community today. That's pretty strange indeed. I'd suggest temporarily disabling your security app/antivirus and restarting the Dropbox app, to see if the issue persists. Otherwise, you can try our offline installer, which should hopefully help as well. I hope this…

Hey @"Dreadaxe", thanks for joining our Community. I just went ahead and sent you an email, so we can take a closer look into your issue. Just get back to me when you have a chance. Thanks!

Hey @"Discusted", thanks for taking the time to post to our Community. We really appreciate your feedback on this and I'm sorry to hear about your negative experience with the Dropbox desktop app. I've passed your comments along to our team and if there's anything else we can do, let us know. Thanks. P.S. Please note that…