Hannah Dropbox Community Moderator

Thanks for the update, @hayata! Hmm, strange. No worries, though, let me send you an email and we can take a closer look at this internally. See you there!

Hey @Duncan R., thanks for your post and sorry to hear about your files. Generally, if the files got deleted outside your version history window, they wouldn't be recoverable. If you'd like, I can send you an email, so we can investigate it further internally. Let me know.

Thanks for the update here, @Cukrovar. I completely understand your frustration over this. I've passed your comments along to our team and the agent working on your case will be replying back to your email very soon. Please keep an eye on the email thread to make sure you get their update and if you need anything else from…

Hey @alougurl, thanks for letting us know and sorry to see you're having an issue with your referral. I moved your post under this thread, since they're about the same issue. Can you please check my reply above and let me know what you find? Thanks in advance!

Thanks for bringing this to our attention, @hayata. To get to the point, can you please try the steps in this article to see if that fixes both the "Dropbox Updater" issue and the fact that the app keeps reverting to the beta version? If it doesn't, let me know and we'll go from there. Thanks!

Sorry to see that you're having this issue, @SRCWH. I hope it's okay that I moved your post here, since the thread is about the same issue. Can you check out the "I didn't receive my Dropbox referral bonus" section here, to see if you can pinpoint the cause of the issue in your case? Let me know and we'll go from there.

Hi from me as well, @CGIB. I understand where you're coming from here, and I've passed your feedback along to our team. Also, what my colleague Walter asked before about the number of files you're syncing, he actually meant the number of files already in your Dropbox folder. Keep in mind that if you have more than 300K…

Hi from me too, @producepouch! I'll have to agree with Mark here. If you see no activity in this account, can you check if you used another email address to create another Dropbox account, even accidentally? I know you mentioned this is your only account, but can you search any other email addresses for emails coming from…

If you've copied or moved the content of those folders into your Dropbox folder, and everything is synced to your account online, you can recover an older version in case your files get corrupted for any reason. You can read more about our version history feature in this article. The same thing goes for content backed up…

Hey @stawes, thanks for posting your query to our Community! Just to confirm that I understand your request correctly, do you want to be able to back up your Documents and Pictures folders to your Dropbox account, but just periodically? How are you backing up those folders at the moment? Are you using our backup feature or…

Hey @EricT14, thanks for keeping us updated on your issue; I'm really happy to see that you managed to resolve it! Your feedback is appreciated and if you come across any other issues, make sure to let us know. Have a great week ahead!

Thanks for closing the loop here, @Senameru. I'm glad to see that your issue got resolved! If you come across any other issues or if you have any questions, let us know. Have a great week ahead!

Hey @nycfilefix, thanks for posting to our Community and for closing the loop on your issue. I'm glad to see that the issue got resolved and if you need anything else, please let us know. Have a great week ahead!

Hi there, @Michael 103673, thanks for letting us know about this. I wasn't able to recreate this on my device, and this might be on the iOS side instead of the Dropbox side, but let's see what we can find. What happens when you tap the "Dropbox" option to see your files? Do you see the same icon on any of the files? Also,…

Sorry to see that you're having this issue, @Nick_S. Let's see how we can get to the bottom of this. I see that you currently have a beta version of the app installed (276.3.5225). Can you please turn off "early releases" here and then install the most recent stable version to see if that helps? You can find the installer…

Hey @dlus99, thanks for reaching out to the Dropbox Community! Let's see what we can find here. Would you mind sending me a screenshot of what you see on this page regarding your usage? Just to see what kind of files are taking up your space. In the meantime, can you check if someone else might have added files to a shared…

Hey @ddecort, thanks for the update here. I want to look a bit further into this, so I sent you an email to the address linked to your Community profile. See you there!

And what about the available storage space on the devices? Do each of them have at least 500MB free?

Hi there, @Area02, thanks for taking the time to post to the Dropbox Community. The one-time security code is actually different than our two-factor authentication feature. The security code is required when you access your account from an unknown location or device, even without having two-factor authentication enabled.…

Hey @NLC99, sorry to see that you're having this issue. I couldn't recreate this on my device, but let's see what we can find. Can you let me know which exact Dropbox app version you're using and how much available storage space your devices (not your Dropbox space) have? In the meantime, please make sure to check these…

Hi from me as well, @bblu2095, and thanks for the additional info. Just wanted to chime in and say that we keep discussions public so everyone can contribute and benefit from the discussion and its outcome, and that's why we aren't able to provide support via private message(s). That said, if you don't feel like sharing…

Thanks for the update here, @Ptremie. Since we can't investigate this here on the Community, I sent you an email, so we can look into it privately. I'll see you there!

That shouldn't be an issue, to be honest. Downgrading your account shouldn't remove your accumulated bonus space, but on the off-chance that something happens, you can always reach out to let us know and we'll investigate it on our end.

No problem, I'm glad I could clear this up, even though I couldn't actively help. If you have any other Dropbox questions, feel free to let us know. Have a great day! 🍂

Thanks for the reply, @NightFox930201. In that case, we can't really cancel the trial on our side, since it's controlled by Apple iTunes. You'll either need to allow the trial period to complete, so that the account can get automatically downgraded, or you could reach out to Apple, in case they can help you cancel it…

Hey @NightFox930201, thanks for posting your question today! I understand you'd like to cancel your free Plus trial, effective immediately. How did you start the trial? Did you use the Dropbox website or the Dropbox mobile app on your phone? If the latter, did you use an Android or iOS device? Let me know and we'll go from…

Hey @nathano, thanks for checking in here. Have you tried the most recent stable version of the app, instead of the beta one? Before installing it, make sure to turn off the early releases option here. Let us know how it goes.

No worries, @Ele82, I'm happy to help! Using the same network is probably what's causing this, but let me send you an email, so we can investigate this further internally. I'll see you there!

Hey @Ele82, thanks for your post and sorry to see that you're having this issue. I moved it under this relevant thread, I hope that's okay. Let's see what we can find! Is it possible that both your computers (yours and his) are on the same network? If not, can you confirm that he verified his Dropbox email address? Let me…

Thanks for the nudge here, @CharlieDB, and sorry to see that you're having this issue. If you're not on the latest stable version of the Dropbox app, can you please update to that and let me know if it helps?