BenDBX Dropboxer

Hi Everybody, This issue has been fixed with the newest stable release 198 and beta release 199. Please update to the newest client build and let us know if you experience any further difficulties. Thanks, Ben

Hi Everybody, Thanks for confirming that this has been resolved. If anyone is still experiencing white screens when following links, let me know here and we'll take a deeper look into it. Regards, Ben

Hi Everybody, A fix has been implemented. If you're still experiencing an inability to upload, reply here and I'll pass that info on. Thanks, Ben

Hi Everybody, Thanks so much for reporting this. I've reported it to our engineering team, who is working on a fix. We will let you know when we have more information to share. Thanks, Ben

Hi Everybody, Thanks for reporting this. Our Engineering team has been notified and currently investigating. We'll provide an update here when we have more information to share. Thanks, Ben

Hi @athenabeta I've informed our Engineering team of your issue and they are investigating. I'll let you know when I have an update. Thanks, Ben

Thanks @"Lakeysan", I'll pass this along this and we'll continue to investigate.

Hi Everybody, The file progress bar has been temporarily removed. I've provided feedback to the appropriate team, and we hope to reinstate it in the future. I can't provide a date, but I will update here when I have more information. Thanks, Ben

Hi Everybody, A recent Dropbox for Android update addressed a thumbnail loading issue. Please update your app to the newest version. If thumbnails are still failing to load and disappearing, let me know and we can investigate further. Thanks, Ben

Hi @"LSS1952", We've made some changes in a recent update that should fix this. Can you update to the latest version of Dropbox on your iPad and confirm if you're still experiencing this? Thanks so much! Regards, Ben

Hi Everybody, Thanks so much for reporting this issue. We've flagged it with our Engineering team, who is currently investigating. We'll let you know when we have an update. The current workaround is to quit/close the Dropbox application and relaunch it. Regards, Ben

Hi @"ocHoco", Thanks for your feedback here. We have indeed addressed the root cause. For various reasons, we can't share the exact details of the cause and resolution of the outage. If any users are still experiencing this or a related issue, we would like to know so that it can be addressed, as well as ensuring that…

Hi Everybody, This issue should have been resolved for all users. Please let us know if it is still affecting you. Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment. @"IA Accounting" can you try…

Hi @"Raivo", Our engineering team is aware of this issue and actively investigating a fix. We'll let you know when we have more information. Regards, Ben

Hi Everyone, Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information. Thanks, Ben

Hi @"IA Accounting", Thanks for letting us know this is still affecting you. The root cause for the widespread problem with Email to Dropbox was resolved, but it looks like some users may still be experiencing problems and we're currently looking into it. Our engineering team is aware. As Rich said above, make sure you're…

Hi @"TroyP", The alphabet navigation bar did not provide a consistent experience. We're currently looking into more user-friendly alternatives. In the meantime, a scroll bar should appear where the alphabet navigation bar was when you scroll down. If that doesn't appear, let me know and I'll pass that info onto our…

Hi @"TroyP", We have removed the alphabet navigation, but you should be able to see a navigation bar once you start scrolling down. Can you scroll down in your files to see if it shows up? Thanks, Ben

Hello Everybody, We've implemented a fix and are monitoring the results. You can see this update and any future updates on the status page. Please let us know if you are still experiencing this and I can pass that information along. I'll provide additional updates here when we know more.

Hi Everybody, Some users are finding that clicking "Accept All" or "Decline" on the privacy banner unfreezes the page they are viewing. As Greg noted above, we are actively working on a fix and will update this thread when we have more news. In the meantime, you can view status updates here. Thanks, Ben

Hi @"prashant siya", After further investigation, there doesn't seem to be a system-wide issue with downloads. Keep in mind that there is a limit to the size of folders that you can download, which the linked folder may exceed. From this Help Center Article: * You can only download a folder if it’s less than 250 GB…

Hi @"prashant siya", Thanks for reporting this. I've checked with our engineering team, who is actively looking into a fix for these download issues. I will provide an update when I have more information. Regards, Ben

Hi Everyone, Our engineers implemented a fix for this issue, so it should be resolved! Please let us know if that's not the case. Regards, Ben

Hi Everyone, Thanks so much for bringing this to our attention. Our engineers were made aware of this issue and implemented a fix. Please let us know if you're still experiencing this. Regards, Ben

Hi Everybody, Thanks for reporting this. We've brought it to the attention of our engineering team, who is actively investigating. We will provide an update as soon as we know more. Regards, Ben

Hi @"JessieV", Thanks for your patience while we looked into this. I've confirmed that this is a legitimate email that originated from the Research team. Let me know if you have any other questions! Regards, Ben

@"conalwn" Great, I've just sent you an email. I'd advise against using that particular terminal command!

Hi @"conalwn" and @"keemao", Thanks for your patience while we looked into this. I've been informed that this requires an account-specific solution in running a terminal command. Would you mind if I reached out to you via email to provide you with the information you need? Regards, Ben

Hi Everybody, I've spoken with our engineering team, and we are aware that the new attachment flow is not working for some users. While we investigate a fix, you can attach files from Dropbox in the Android Gmail app with the following steps: * In the Dropbox app go to the overflow menu (3 dots next to the filename) or…

Hi @"conalwn" and @"keemao", Thanks for letting us know this is still ongoing. I've flagged this to our engineering team so that we can take another look. I'll follow up shortly if we need to reach out for any account-specific troubleshooting. Regards, Ben