BenDBX Dropboxer

Hi @"Tmdale808", No, given that this is a result of the change to the Android OS itself, restoring the original attachment functionality is not something we're looking into. As I understand it, Storage Access Framework forces the change in the attachment flow so that users can attach from multiple document sources rather…

Hi @"Dreambox_bewildered", If you're unable to contact Support, I can open up a support ticket for you. Would you mind if I reached out via email? We've determined that there isn't a single root cause for this issue, and our team needs to look at each account individually to help users get out of the re-indexing state. For…

Hi Everybody, I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.…

Hi @"user37", I've passed your information onto a member of the DocSend team, who should be in touch with you shortly. Let me know if you don't hear from us via email in the next few days. Thanks! Regards, Ben

Hi @"user37", We don't have a direct messaging function here on the community, but we can reach out to you at the email linked to this account to retrieve your business email address, then continue the conversation there. Let me know if that works for you! Regards, Ben

Hi @"pmjboyle", Are you still unable to delete multiple files? File deletion functionality related to the outage should be fully restored. I can certainly have our team look into it if you are still unable to bulk delete. If anyone else is still experiencing this, please let me know. Thanks, Ben

Hi Everyone, We're taking another look into why some users are still unable to delete multiple files. I have passed on all of the information you have provided since my last update and will provide another update when I have information to share. Regards, Ben

Hi Everybody, Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case. Thanks, Ben

Hi @"Teddy73", Thanks for reaching out. Upgrading to macOS 14.1 will not cause resyncing, but it will not necessarily 'unstick' users who became stuck during resync upon upgrading to macOS 14.0. For users who are stuck on resyncing, you'll need to contact support for assistance. Resolving this issue will require…

Hi @"saggyhaggis", Yes, our engineering team has verified that macOS 14.1 will not cause users to resync, as macOS 14.0 did. Since there will be no resyncing, no users upgrading to 14.1 will get stuck in this resync, which is what happened to many users in this thread. Regards, Ben

Hi @"AdalB", To answer your questions: * Searching videos by transcript contents is not available at this time, but I have passed this feedback on. * It's not possible to turn off automatic deletion, but you can re-enable transcripts after they expire to re-transcribe the video. It's also worth noting that Dropbox Replay…

Hi @"cloudres" and @"OceanSunrise", I've checked with the engineering team and I'll clarify here and update my post above. Upgrading to 14.1 will prevent resyncing from happening to users who are upgrading, but it will not resolve users who have become 'stuck' on the resync. We can help, but we're asking that users contact…

Hi @"cloudres" Thanks for this information. I'll pass it onto our engineering team. If anyone else is still experiencing this, please let me know! Regards, Ben

Hi Everyone, Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1. Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become…

Hi Everybody, This should be fixed with the newest release, and the workaround should no longer necessary. Please update your apps and let us know if the access request persists. Regards, Ben

Hi @"conalwn", I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were…

This is Haley out on the town this past weekend. My cat can't sit still so all of my photos of her are blurry, but I'm determined to find a good one to post!

Hi @"SteveRMann", Thanks for your feedback. I've passed it onto the appropriate team. For the time being, you can stay logged in on your device to prevent backup preference from being reset. Regards, Ben

Hi @"oceanside22", I've raised your issue with our engineering team, who is attempting to reproduce it in order to troubleshoot. We need to confirm a few more details. * Which folder are you uploading these photos to? Is it a default Camera Uploads folder, or a different folder? * What device or devices are you using to…

Hi @"conalwn", Thanks so much. I've passed all of this information onto our engineering team. I will update you when I know more, or if we need any additional information. Regards, Ben

Hi @"Always Learning", Thanks for reporting this. This was thought to be fixed with an update in July. I've spoken with our Engineering team, who is currently looking into why this error message has resurfaced. We will provide you with an update when we have more information. Regards, Ben

Hi @"SteveRMann", Your settings should stay the same unless you sign out and sign back in. Signing out and back in resets your settings in Desktop preferences. You should be able to prevent your backup preferences from resetting by staying signed in. If this isn't the case, and you're staying signed in but seeing your…

Hi @"conalwn", Thanks for your patience. Information from large uploads can be stored within the app. You may have already attempted this, but you can try signing out and signing back in to clear any data stored within the app. Can you confirm the device that you're using? The team member I'm in contact with is requesting…

Hi Everybody, We have implemented a fix in the latest version of Dropbox for iOS, V346.4.2. Please update your Dropbox app and let us know if this error still occurs. Regards, Ben

Hi @"conalwn", Thanks for following up. I'll pass this information onto the appropriate team and let you know when I have an update. Regards, Ben

Hi Everybody, We have implemented a change that should fix these error messages. Please quit and restart your Dropbox app for this change to take effect. @"conalwn" @"Gladya1" and any other users who have received this error, let me know if this has fixed the problem for you. If not, I'll inform the appropriate team so…

Hi Everybody, I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. You can safely ignore them, though there was no negative…

@"Niitr0" @"Helpusersplease" You can still request additional storage until you move to the new plan, at which point you can purchase storage add-ons. At that time, you will be able to purchase pooled storage up to the account limit of 1000TB (or 1 PB) at $10/month billed monthly or $8/month billed annually. @"haldb" You…

Hi Everybody, I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks! Regards, Ben

Hi Everybody, I have reported this to the appropriate team and confirmed that it is a bug with the iOS paper app. We do not have an ETA on a fix. In the meantime, you can copy & paste image assets as a workaround. Regards, Ben