Sync

conflicting copies and deleted files still appearing
For weeks now we have been seeing the same users getting conflicting copies in there group dropbox folders. These users won't ever open these specific files therefore don't understand why the same files constantly have conflicting files. This is not the only problem users have been complaining that when they've deleted…
Using Selective Sync to free up space
Today on Twitter we'll be talking about Selective Sync. If you have a folder in your Dropbox account that you rarely use - such as back ups of important documents, photos from old holidays, or work files that you don't need on your home PC - you can use Selective Sync to free up that space on your hard drive. You can view…
OS X Dropbox won't accept 2 factor verification code
Somehow Dropbox on my Mac lost access to my account, so my files aren't syncing anymore. Possibly because I upgraded to a new version of OS X (I'm now on Sierra). Dropbox is still installed, however. So from the dropbox icon in the top bar I open "Set Up Dropbox", enter email and password, and it sends a verification code…
High CPU Usage: 2 Macs
Dropbox v53.4.67. The app is using 40-80% CPU constantly on 2 different Macs. There are NO files currently being synced on either machine. The Dropbox menu item reports nothing is currently happening (no syncing, no indexing, "Up to date" is displayed). I've tried quitting and re-opening the app on both machines. I've…
Reinstalling dropbox for Smart Sync
Hello, I have upgraded my account to pro to use Smart Sync. However when i click on the reinstall link, a window opens and then closes and nothing happens. Need help plz. I don't want to uninstall completely, lose my files on my PC and then reinstall and wait for sync. tx
Total folder count, file count and file size are WAY off!
I have 3 computers that all fully sync and are all in front of me. All three are current on updates and have plenty of resources (HD space, RAM, etc.) Their Windows indexing is unchanged and all computers are set to show system and hidden files. All 3 have Dropbox installed at C:\Users\JeffD\Dropbox. The number of files…
Reinstall Dropbox desktop app
The destop app is not syncing my files. How do I uninstall and reinstall the desktop app (MacOS 10.13.1)?
How can I upload a large amount of data from an external hard drive via the desktop app?
I have a new iMac and want to upload my photo files (> 600gb) to Dropbox. My iMac has an SSD of 512 GB. My photo file is on an external hard drive. If I want to upload the photo file to Dropbox, I get the message that there is not enough space on the hard drive of my iMac. However, I do not want to put the photo file on…
Scan Document feature freezes on "Waiting to Upload"
Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stuck with the message 'Waiting to Upload". I've been working on this for about an hour, attempted about a dozen scans. Sometimes…
drop box couldn't load photos because apple iphone may be locked
Dropbox couldn't import photos because Apple iPhone may be locked -- this comes up every time and I have not found a way around it. I am stuck! How can I set Dropbox and my iPhone so it automatically finds new photos and videos and imports them? It used to do this but stopped.
Hi, How do I send photo's from my tablet by email?
Can someone tell me how to forward photo's from my tablet by email please?
Smart Sync downloads files and leaves on my Mac when "Online Only" is set
I am on a Mac, my Admin has set for files to be "online only". However when I go into a folder which is set as online only and use a file, the file is downloaded which is fine, I use the file and then I save it, but for some reason the file remains on my PC and does not revert to "online Only". This is useless to me as we…
Dropbox on remote linux shell account
I have a shell account on a remote linux computer and I want the contents of my home machine's Dropbox folder also on the remote computer. How can I do this?
What does the yellow icon on offlined files on the mobile app mean?
I have dropbox for Iphone. What does yellow icon with ! inside means on the right of some files? I have searched the web but no one seems to be able to provide answer. Help please
Uploading one video from iphone to dropbox
I want to manually upload a single video from my iphone X (latest iOS) to dropbox. I selected video on iphone and clicked "save to dropbox"; after waiting a few min, it tells me to select a dropbox folder. After I do so, it then says "Can't upload file: there was a problem uploading {nameofvideo}.MOV. Please try again". My…
I accidentally synced my desktop folder into my Dropbox folder
Hello. I have used a synced Dropbox folder for years on my Windows 7 computer. Today, when moving files on my desktop, I accidentally synced my Desktop to Dropbox. I'm not even sure how it happened. Suddenly all of the files and folders on my Desktop had the blue dropbox syncing icon. At first I didn't even realize what it…
Delete files from dropbox ONLY
When I attempt to delete a file from dropbox, it wants to know if I want to delete everywhere, or look at the sync options, or cancel the delete request. I just want it out of dropbox. I want it to stay everywhere else. Is the technology available to do that?
Cannot open PowerPoint presentations from a shared folder on Dropbox
Hello, I keep getting an error message (see below) when I try to open powerpoint presentations created by someone else in a shared Dropbox folder. I can open the ones I add to the folder. I disabled the antivirus and tried to open the file but the same error pops up. I have all the necessary permissions to work with the…
New to Dropbox.Don't understand how licensing works.Business trial has ended and will not sync now.
Hello, So my question is what do I need to do if I am on a team of real estate agents and only need acess to 2 folders in drop box? I have those permissions and can access them. the problem is I originally signed up for buiness trail versoin and that ended and now so my folders and files will not sync. I am using MacOS…
My camera uploads are not syncing with my computer when plugged in
I have a new phone and set it up with Dropbox, same as my last few pghones. I clicked to verify the new phopne should do camera uploads and nothing happens when I connect it via USB to my computer. The computer asks if I would like to have it connected, but than nothing happens and it tels me that everything is up-to-date…
.mov files download from dropbox as text files and won't play
I have very large .mov files shot in 4K that I uploaded to dropbox. When I download them to my external hard drive and then try to play them on my mac, the mac reads them as text files and they won't open in quicktime or imovie. I tried adding the .mov extension back (i uploaded them as .mov and they show up as such in…
Error says my Windows 10 NTFS C drive file system is no longer supported, hasn't synced in weeks
I'm a bit desperate for a solution, I've been talking to Dropbox support and even escalated my problem to tech (who haven't been very helpful with long pauses in communication I can't get help promptly. I had to provoke another support ticket in order for them to respond again) Everytime I startup my computer, I get an…
Moved to "D" drive from "C" but files are still on C drive.
I want to move my Dropbox folder from "C" SSD drive which is out of room to my "D" drive. Followed the directions and was able to get it over to the "D" drive but the "C" folder still exists. So it looks like it copied? How do I delete the "C" Dropbox version?
Can't sync outlook files
After moving the active MS outlook .PST file to my Dropbox (40.4.46) sync folder, the icon in the lower right status bar (Win 8.1) has a constant message "Can't index Outlook file" and no longer shows the message "Up to date." Any help? Thank you.
Deleted files keep reappearing
Hi all, I know that many threads on this issue exist in the forum, but I couldn't find anyone that helped in my case, or the issues are slightly different. Before contacting support directly I thought that it might be good to describe it here in the forum (and hopefully someone can help me :) ). I have in my dropbox a…
How to move my Google Photos directly to Dropbox?
What is the easiest way to get all my Google Photos to Dropbox and to have new pictures taken with my Samsung 9+ phone to automatically upload to Dropbox.
problems saving an excel worksheet to dropbox, automatically saves as corrupted pdf
I'm having problems with Excel/pdf . All my excel files save automatically as a pdf on Dropbox (and yes, I have made sure when I 'Save as' there's the correct file type in the box). Then when I try to open the pdf as a pdf it's 'corrupted', as the previous posters have found. I do have a workaround, I can open and use the…
Sync a folder via terminal
How can I sync a folder via terminal in Linux? I had installed Dropbox to that machine, but only synced one folder and now I need to work remotely from my Mac. I don't have 'physical access' anymore, so I need to activate and sync a second folder remotely. There is no option to open an interface (e.g. open nautilus via…

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