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Request: All files available offline by default
Moving the Mac to the new File Provider is great - very happy this is finally happening and support on the new M1 is much better. Kudos! Feature request: Really miss the feature to have Dropbox default to making all files downloaded and available for offline open/save. I will always, 100% of the time, want Dropbox to keep…
Can't understand the meaning of the Dropbox icon in the finder and it doesn't sync.
My system info HW: Apple M1 Pro OS: Ventura 13.5 (22G74) Dropbox ver: v180.3.4837 & joined beta Dropbox beta has an incomprehensible behavior when using the file provider feature on macOS. As shown in the finder screenshot below, I have set "Make available offline" except for a few folders. However, the cloud with arrow…
Both green check mark and cloud icon on folders which I marked "make available offline" on Mac OS
Apple M1 Pro 16GB RAM macOS Sonoma 14.4 Dropbox v194.4.6267 For some time now I have been unable to set files or folders as "available offline" in actuality. The check mark next to the file or folder changes to a green tick when I choose to "make available offline" but the cloud icon (seems this is a macOS icon, not a…
Migrate/Redeem Reward Points from the Advocates to the New Deeto Community Account/App
Hi, @Neal it's nice to meet you. I'm in the process of migrating from our previous Advocates to the new Deeto Account/App. Thanks for the new experience. I managed to log in to the Deeto Account and was in the process of updating my Profile details when I realized my previous Rewards (4785) on the Advocates portal hadn't…
Dropbox sync stuck forever, no idea why
Hi, My Dropbox sync is stuck forever, no idea why. See attached screens.
The upload speed on my macOS 26.4 desktop app is very slow.
Device Mac Mini M4 Operating System/Browser (if using the web) MacOS 26.4 Dropbox App Version (if using the app) Syncing Status Very slow! Question or Issue I am have very slow upload speeds. It is taking 50 minutes to upload a 2.2 gig file. My upload speed is 490. I thought it was my computer, so I purchased a new one.…
Latest update created several problems with cache and syncing
Device iMac 2021 Operating System/Browser (if using the web) MAC OS 15.7.4 Dropbox App Version/Browser Version APP version, cannot locate version # Question or Issue After a recent update I got error messages about the Finder and Dropbox started defaulting to saving my documents in the Dropbox cache, ".dropbox" (which I…
"Updating 42 files" on Dropbox icon for over a year and two Dropbox folders in Library
Application Affected Dropbox Mac: Device MiniMacM4, 2024 Operating System/Browser (if using the web) MacOS 26.3.4 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I’ve had the same “Updating 42 files” on my monitor tab icon for over a year. after syncing new addition, it reverts to this notice. There is…
Trying to upload a file and it's taking up space even though I set my preferences to "online-only"
Dropbox Plan Plus Device Apple M1 pro Operating System/Browser (if using the web) Sequoia 15.7.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I have set my preferences within dropbox to "Online only" for file location moving forward. Im trying to upload a folder (about 800 gb in size) and it's saying…
I need a guide on how to operate and sync with the Dropbox app - my files are not syncing
I have dropbox on phone, i pad and desktop which is the main source of use and work on original files on desktop but they dont update on others and dont update in dropbox.com. Help is a misnomer because all too often it tells what you can do without telling you HOW TO I need a dummies guide, at nearly 80 my brain does not…
My Mac desktop app is unable to sync a file, even though I've removed the invalid character.
Operating System macOS11.7.10 Dropbox App Version (if using the app) 244.4.6580 Syncing Status 1 file is unable to sync Issue While organising and renaming files in Finder, I accidentally typed the \ character in one of the file names. I corrected it almost immediately, but not before Dropbox had registered it as a file…
Dropbox is trying to download my offline files and I can't move my Dropbox folder to another drive.
Device (Dell PC) Operating System/Browser (if using the web) (Windows 11) Question or Issue I have been trying to change the location of my Dropbox folder using the Change location tab in the preferences......sync part of my app, from am almost full C: drive to my virtually empty D: drive. The process begins, and although…
Links/syncing stopped working for InDesign files in Dropbox, after Adobe InDesign crashed.
Application Affected Dropbox and Adobe InDesign Device iMac M3 - 2023 Operating System/Browser (if using the web) MacOS Tahoe 26.3.1 (a) Dropbox App Version (if using the app) 244.4.6580 In advanced, I'm sorry for my long text and spelling errors) I have a shared Dropbox with my colleges, and I work from home. Earlier this…
The desktop app (Windows 11) is still trying to index files that are set to be ignored.
Application Affected (Dropbox) Device (Macbook Pro 16 2019) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (246.3.3430) Question or Issue I am trying to use the new ignore rules file to ignore things like "node_modules" using rule "node_modules/". It seems to correctly…
Dropbox is unnecessarily updating 40,000 files
Device iMac, 3,3 GHz 6-Core Intel Core i5, 8 GB 2667 MHz DDR4, Operating System/Browser (if using the web) Tahoe 26.3.1 Dropbox App Version The latest Problem Just out of a sudden, with no obvious reason, Dropbox decided that 40,000 files needed updating! Though in reality they are not. I just worked on a few text files.…
Mapping sync'd folders as drive letters/mapped drives?
Hi. So we use various software that relys on linked external files to be loaded in from other drives - think video editting loading footage, or a CAD software loading in other cad files as an assembly, for example we might reference files from a specific folder on F:\ drive, as well as W:\ drive. And we're working on a d:\…
Syncing issue where the Dropbox desktop app is stuck at syncing the same number of files for days
Sync is stuck at 114 files and does not get past it for days already
Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…
Mysterious mass deletions after moving to a new computer
Device Mac Air 13" M5 Operating System/Browser (if using the web) Tahoe 26.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue Heavily use Dropbox for my business and love the application, however I just transitioned to new computer and when moved over Dropbox has been auto generating an enormous (tens of…
Dropbox keeps syncing my files as online-only despite my app preferences (on macOS Tahoe 26.3).
Hello Dropbox! I am running the latest Dropbox on MacOS Tahoe v26.3 (not a new install). As you can see, I have always had my files set to be available offline: However, any time I upload a file, it does not download to my computer as expected: How do I instruct Dropbox to always keep my files offline? I do not have any…
Two Dropbox folders on Mac, both syncing and filling disk
I am using Dropbox 244.3.6525 on macOS Tahoe 26.3. My Dropbox folder is in Users/Username/Dropbox, and this is what is set in the Dropbox sync preferences. However, it seems that an application looking for something using the path ~/Library/CloudStorage/Dropbox has created another Dropbox folder there, which is now syncing…
Why does my desktop app continuously sync even though all files are visible on another machine?
Why does my computer keep syncing continuously without ever stopping, even though the folders are already fully visible on another computer?
My files are not uploading to the cloud
HP desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 244.4.6580 auto updated on 3-18-2026 Syncing Status "Syncing 7 files" Question or Issue Since the app updated on my computer, none of the files are being uploaded, Only files from my pictures are uploaded. I researched…
Dropbox desktop app stuck on "indexing" and not uploading files (Mac, China network)
Hi everyone, I’m experiencing an issue with Dropbox desktop syncing and would really appreciate your help. I have a Dropbox Plus account. When I upload files through the web interface, everything works normally. The uploaded files are also visible on my other devices. However, on my two Mac laptops, when I add files into…
My files stopped updating/syncing
My files stopped updating/syncing
I can't back up the Documents folder, if the Dropbox folder is on the D\: drive.
Device Omen 17 laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 244.4.6580 Syncing Status "Up to date" Question or Issue I moved Dropbox to my D\: drive in order to clear space on my C\: drive I had to disable backups to make the move I then received an email telling me…
This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…
We're getting a "Unable to remove download" error when selecting the online-only option.
Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it…
All files moved online
After recent update of MacOS to version 26.3.1 (25D2128) ALL of my files were moved online, although only a part of them are marked as online only in my prefernces. Moreover, if I specifically ask to make a folder that is supposed to be offline to be available offline only the files in the folder become available offline.…
Unable to set files to "available offline" on Windows
Hi, can't get the files to be stored locally. This is how it looks in file explorer: This is the settings in the app: This is the properties of the Dropbox-folder:

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