Sync

If I pause for a certain time, it does not resume after this time. See screenshot - paused until 10:15 but it is already 10:18 (and leaving it much longer doesn't make it start) This used to work, and there was a previous report from 2025 ("Pause Sync" does not automatically restart on my Windows device. - Dropbox…

A bunch of my files and folders are invisible on my desktop computer, but they're still accessible if if go to the Dropbox website, where I get the message: "this folder is hidden from your device." None of these files or folders are "Teams" or anything like that. They're just mine, and now I can't access them from one of…

My Dropbox app (android) and Microsoft word app have been linked and working together fine. I had a file sync issue and simply disconnected Word from my Dropbox account in hope it'd solve it. Now when I try to link the two apps again, I get this error: It seems the app you're using submitted a bad request. If you'd like to…

Problem solved: Switching to the classic integration fixed it I had a problem with Dropbox on my iPad pro since last update (iPadOS 27.0.1, Dropbox version 494.3.2). The Dropbox app showed all my folders and files correctly, but when I accessed Dropbox through Apple’s Files app, most of my folders and subfolders were…

I have a Family Plan an have created a Backup folder where I have store Document and Pictures, 91 Gb. I want to stop syncronizing of the Backup folder so I have good data available when user data gets corrupt. Periodically I want to get may Backup data synchronized. How can I get this done?

Use Dropbox all the time for work, I have a 2TB plan. I sent something earlier to a client and added it to my dropbox via the desktop app (Mac) and send it with no issues. Had to make a change and went to upload the revised file and was met with an error message saying that I could not sync the file as I was now using 6.44…

There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…

For a few weeks, Dropbox in my iPhone's Files app has been stuck on "Syncing 1 item to Dropbox". My folder shows "Error" and "Read-Only", so I can't select Dropbox files for email attachments or website uploads in Chrome. The same error appears in Files itself. The Dropbox app opens my files normally, and I can still save…

I apologize in advance for the formatting. Briefly: I am attempting to delete files from Dropbox from my Mac and I have ended up in a terminal loop with an unsolvable problem. This is on Mac, of course. Sonoma 14.8.1. This OS is supported by Dropbox. There is plenty of HD space. I am also selectively syncing to cut down on…

The “Make Available Offline” feature has suddenly stopped working properly in the Dropbox desktop app on Mac. Some files and folders simply refuse to download for offline access, no matter how many times I select “Make Available Offline” from the right-click menu. Other folders are only partially downloaded, with some…

I have an iPad Pro M4 and iphone 15 pro, both running the latest versions of op systems and Dropbox app. On both devices the native Filess app shows “syncing with Dropbox paused”. In the Dropbox app itself, if I mark folders for offline access, the download starts, but then freezes. Some folders may show the green sync…

The Dropbox desktop app has a limit on the number of files it can sync to a computer. When I signed in, the app told me "Dropbox can't sync over 500,000 files to this computer" and asked me to choose folders. But the Selective Sync window only shows the size of each folder, not how many files it contains. Size says very…

Hello Dropbox Support, I need help with sync status icons (badges) not appearing in Finder on my Mac. My files sync normally and the menu bar app reports everything as up to date, but no icons show on any files or folders in my Dropbox folder. Background: I accidentally updated to the File Provider version of the desktop…

I am having a persistent problem with Dropbox Desktop on Windows 11. Dropbox installs and authenticates successfully, but the tray application remains indefinitely at “Starting…” and never begins syncing. I have already performed extensive troubleshooting, including a genuinely clean installation of the current 64-bit…

My Dropbox desktop app on my Mac had not synced since December 2021. After reinstalling it, the local Dropbox folder still lists about 5.800 Camera Uploads files from 2016 to 2021, plus the folders "Photos from iPhoto" and "Af imac fyrir hreinsun" (several thousand files). These were online-only, so the local files are…

New Windows 11 computer. ~400 GB Dropbox. I copied all the files to a disk from the old computer and moved the disk to the new computer, all Dropbox has to do is just to verify these are same files. No actual download is needed, the files are all there. But nothing. The download queue is just stuck there. Same files are…

Dropbox Linux 272.4.3798 remained at “Starting…” in the CLI and “Connecting…” in the tray for days. The immediate cause on this machine was the FILEEVENTS watcher following an archived directory symlink from inside Dropbox to the user's home directory, which contains Dropbox itself. Deleting only that obsolete symlink,…

I have not even modified anything at all. Dropbox sometimes like to create a ton of folders of "selective sync conflict" that are all empty. I only use Dropbox on my Mac and my phone. I don't even have a second computer. I have not even modified anything. This is simply unreasonable and unacceptable. Today I found…

My business uses both Macs and PC. The deleted all the files to reformat the folder structure we have set up. Long story short we used a USB that is formated for a PC and now there are a lot of ._ files. I have seen the recommendation to take out all the files and reformat the USB and reinstall the files again but this…

My computer's downloads folder is located in Dropbox instead of inside my computer. As a result, my Dropbox is 132% full, which means that people can't share new documents with me. I don't want my computers downloads folder to be inside Dropbox; I want it to be on my computer. However, I can't find any settings to move it,…

There is nothing worse than not having access to your files when you’re out and about, or running out of space when you’re in the flow! Well, now we have great news, you can make your files online only so you can free up your hard drive space and always have access to your files. It’s all too easy to fill up your…

Need more room on your laptop? Or want your files ready when the Wi-Fi has other plans? Choosing between online-only and available offline can help. Why make Dropbox files available offline? Making a file available offline saves a copy on your device while keeping it in your Dropbox account. It uses device storage, but…

This thread ‘File corrupted and cannot be restored from the version history’ here on the Community got me thinking ... it reminded me of how important file recovery tools can be, especially when things go a bit sideways. So I thought I’d put together a quick guide on how to restore files using Dropbox, just in case you…

Hi everyone, I’m having two related issues with Dropbox on my Mac: When I right-click files and folders inside my Dropbox folder in Finder, the Dropbox options are missing, including “Make online-only” and “Make available offline.” The sync status checkmarks are also missing in Finder, so I cannot easily tell which files…

There was a software update of my machine to OS 27.0.1. The desktop app was running fine until I went to send a file and it I saw cloud icons next to each folder with the wording, "account not found". Its not even allowing a log in to the app, and no im not logged into the web client. I need to use this for work, now. Im a…

Out of the blue I'm having the good old recurring problems with *.idlk files getting locked by Dropbox idiotically trying to sync them. It's been fine for a couple of years for me, until it came back all of a sudden now. I tried setting up Ignore rules in the Dropbox ignore file - to no avail. The program stupidly keeps…

For the past few days, I've been unable to see items others have uploaded to a shared folder that I create. First, I create the folder. Then, I get a share link for others to edit the folder, which I copy and paste in an email to them. Third, I send them an email invitation directly to Dropbox. Of late, every time they say…

For the last few weeks dropbox doesn't start anymore on my old macbook running High Sierra. I tried uninstalling and reinstalling multiple times. I tried advanced reinstall with the terminal commands, but that didn't seem to remove all dropbox cache/pref files. I manually removed everything from the Library folder making…