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Keep seeing "That didn't work for some reason" for all shared links I've received
Does anyone know how to access docs through links that were shared with me? Just this morning I was reviewing files someone sent me through dropbox and had no issues. When I went to access it on my computer instead I am now getting errors and am no longer able to access any files through dropbox that have been shared with…
How do I upload a file to someone else's Dropbox account?
I need to upload a file to the Dropbox of another user. I did not have an account, but in the process of trying to do this, I opened one. The other user sent me a link to his Dropbox, but I don't think it was an actual "request" for files-- it says I have the right to edit his folder. I have tried to upload my file from a…
Can I keep a copy of the files I uploaded to another user's shared folder?
Hi, I have a free Dropbox account (new to Dropbox). A Dropbox folder was shared with me by a service provider so I could upload files for a project. I uploaded and organized all of my files for this service provider. The project is over, and soon the service provider will be removing my uploaded files to conserve their own…
Sharing: Failed to load sharing screen, could not retrieve sharing information
When I try share any folder I get this error pop up as soon as click on share or invite to folder. I have tried on the dropbox mobile app, on may Macbook and on desktop Mac. Tried in both Chrome and Safari..... No matter what I cannot share any folder this morning. This was working last night with no issues.
"save as" in Dropbox
Hi I am setting up a database that will be stored in Dropbox. I have created it in excel for the web. One of the things the users will do is create a new doc and save that to a specific folder. I have created a doc, let's call it "datasheet". The user needs to use the doc and then add data to the datasheet and save it…
Make "anyone with a link" option in Admin Console the default one when sharing files
In case the user wants, it will be nice if there will be an option to adjust settings in the admin console for example "anyone with a link" for all folder in drpbox. After that one click on "copy link" will generate link under this settings without the need to manage the creation of the link for ant folder or file…
How can I see if I have a file open on another device?
Hi, I'm a single Dropbox user, not part of a team, however I am using Dropbox on multiple devices (which is my main purpose for having it). Here's what I need help figuring out: when I open a file on a device, can I somehow see if it is already open on one of my other devices? I know how this works with the badge when…
Can't see files that someone has added to a Dropbox folder I created
Hello, I created and shared a folder from my Dropbox account with a collaborator from another country so that they could edit and add files to it. The collaborator has done so, however, the folder appears empty to me. The collaborator sent me a screenshot showing that within the original folder I created, another folder…
Can I see shared documents in my Dropbox without the need to log in and enter a password?
Hey. Can I see shared documents in my drop box without the need to log in and enter password?
Problem sharing files. Once I email the document, no one can open the links.
I am trying to send a word document with links to files I've uploaded to my Dropbox. The links work when I read the document on my computer but once I email the document, no one can open the links. I've emailed to myself and I can't open the links from the attached file either. This is the error message I get: Error (400)…
Shared link blocked, again
Hi, I begin to be used to it : my account is again blocked because of a suspect file. I deleted it, and replaced it, this should be okay, but the account is now stuck. Help please.
Dropbox changed my sharing link with the same file name!! Can I add a file to an old dropbox link?
Hi There, I'm hoping someone can help with this issue. I uploaded a dropbox link to an awards entry portal. It's a link to a video. Just before the deadline, I updated the file in my Dropbox. The same name. I just dropped it into the folder on my desktop and presumed the shared link would not change. I've just checked my…
A shared file gets updated only for the user who edits it and not for the rest of the users
We have used Dropbox for years without any issues. There are 5 of us who view/edit 3-4 files daily without a problem. There is one other file that one of us edits, but all 5 have permissions to view/edit. This one file never updates for anyone except the one guy who edits.
How can I unban my shared links?
Hi there, I've received an email telling me my public links have been generating too much traffic and so they've been disabled. The link in the email to remove the suspension tells me it's unable to unban the account and I need to contact support. But both the chatbot and help center are unhelpful so I'm hoping someone…
I can't share one of my folders with edit rights
I'm having an issue with sharing folders. I am the owner of this folder [removed per Community Guidelines] and would like to share it with editing rights, but it doesn't work. How can I fix it?
Sharing a folder with view only and with a password.
Hello, i am testing professional trial for my online course and share materials and ive have had some issues with sharing a folder. I can make a link and send it that allows members to see the materials but not to download it. and link is protected with password. so far so good. but: -they still have a permission to…
How can we have users upload photos to our Dropbox folder via link?
We are a medium size community garden and have created a dropbox so members can share photos of the garden. We want to use these photos to update our website and make it look more current. A lot of people take photos on their phone, but we don't want everyone to have access to our dropbox, just the dropbox folder, which I…
Sharing files and pics with non-Dropbox users & what I should know beforehand.
I have a Dropbox Plus account with 2Tb of space. I want to share files, photos and videos with a group of friends at a club I belong to. Many won’t have Dropbox. What limitations might the non-Dropbox users experience? Eg. Will they need a free account? Folder size limitations? Will they be able to see very large shared…
My share link won't work with "?" inside the link.
I am trying to have my server auto download a cache link, but my server does not support the "?" inside of the link between the Cache.zip and rlkey. How can I modify this to work without it. [removed for security purposes]
How can I change ownership of my team member folder?
I put a whole bunch of my work inside my personal folder on our work account and I am the Owner of the folder and I don't see any way to allow my boss to be able to view inside the folder. I can share individual folders inside my main folder than I own, but I can not share the main folder. Is it not possible to share this…
Can I add a Dropbox link to my email signature?
I need to add several disclosure documents to my email signature, obvioulsy I cant add them directly. I have them stored on dropbox. How do I a) link them to the signature, and b) call the link by document title?
Error 404 file request links
I seem to be experiencing a Error 404 on all file request url links under my business account, I have switched to my personal account and created a new test folder and am encountering the same issue also when making a new link. I've double checked all usual listed causes of this. Is there something I could be missing or is…
My folders are hidden
I recently got a new computer and installed dropbox. But suddenly some of my folders are hidden. I have never hide folders before. Does any one know how to retrieve the hidden folders?
I can't see my shared files in the shared column
I shared a file, but I can't see this file in the shared options, whereas the person it was shared with can see this file in their shared options. I have quite a few files, so if I can't directly see which files have been shared, managing them will be rather troublesome.
A client doesn't get email confirmation, when adding files to our file requests
Hi there, my company uses File Requests for our clients & subcontractors to submit required paperwork to us. We are having issues with one of our clients not getting upload receipts when she uses our File Request upload. We are receiving her documents but she is not getting confirmation. Here is the feedback she has given…
"We've interrupted your sharing activity" error when sharing a file
Can't share file We've interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this I've been receiving this notice since yesterday and I never received the follow up email regarding my matter. Been using this account since 2019 and…
A bunch of weird emails Dropbox, now can't create links.
I got more than a dozen emails from dropbox saying things like: Hi ______ "Dropbox added the Everyone at Sharebox group, which includes you, to the Widow's Taste Albums Reviews Etc. Vol team folder. Take a look at what’s shared with the team. Learn more about team folders." And now I cannot use my Sharebox. I mean, I can…
Unable to generate link
For the last month every time I try to share any kind of file in my account I’m told “unable to generate link” and that I don’t have permission to create a link to the file. Audio, photos, text docs, it doesn’t matter. Everything I’m trying to share has been created by me so I know it’s not copyright-related. I’ve tried…
Out of space due to a shared folder?
Hi im using the dropbox free (2gb storage) but what i noticed is that it says 2 gig personal storage. but now my personal storage usage is about 0.8gig and a other folder shared to me is about 1.6 gig. so I do not understand that my files will not upload and dropbox is telling me storage is full. does this mean that the…
Folder name/preview not showing when I post a link on Facebook.
Previously, when I posted a link for a Dropbox picture folder the link itself would post then a moment later a window would appear underneath with the name of the folder. Recently, the link posts but instead of the window with the folder name a generic Dropbox window appears

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