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Recipients of my link are getting an error - how can they gain access to the content?
Hello, When people click on my link in my marketing e mail, an error page appears . How can I do to allow people receiving my link to have access to it ?
Copy link button creates an edit link on a view file
I made a folder that has a view link. When clicking the copy link button, it enables an edit link which I do not want, I want it strictly view only. Is there a way to change this default action? How do I get a view link again?
How can I remove a member from a shared folder and delete their folders/files from their computer?
Hi all, I want to remove a member from Dropbox and ensure the files are deleted from their computer, but there is no option to "Let ****** keep a copy of this shared folder". How can I be sure that the unshared folder is removed from the user's hard drive? Thank you.
Embedding Images in eBay
Sorry if this is covered elsewhere, but I haven't found it. For years I have embedded Dropbox images in eBay listings. Under the old system, the link created by Dropbox looked like this: https://www.dropbox.com/s/3fdhrtekku1nne8/AP_Zofia_White_Dress.jpg?dl=0 This code would then embed the image in a description: <img…
Move all files and folders from one Dropbox account to another as admin.
We acquired a company that was also using Dropbox and I need to move all the content from that account to our main account and delete that account. There are only 10 users in the account and as Admin I have been tasked with moving everything. I tried doing it using the share folder between the 2 accounts, but I am unable…
File access request on a shared file
I got a notification where someone is asking for access to a file that I made so that anyone can download. Why and how does this happen?
How can I share a folder without other members seeing each other, or sharing a link to the folder?
I want to share a folder with multiple people. I don't want them to be able to share it with others, and I don't want them to be able to see the information of others with whom I have shared the folder. So far, I can only find two ways to share a folder: (1) Invite people to the folder via email meaning they can’t share…
Error 400 when opening a link someone sent to me
I can not open a link received from other. It shows error 400. It is a link for pictures.
Why do .zip files are unzipped when sharing? Person receiving the file says it's already unzipped.
When I upload a zip file to Dropbox the person I'm sharing with receives the file already unzipped. I need it to stay zipped.
The context menus on Windows 11 has gone, how can I bring them back to share files?
The Share links for DropBox has disappeared. How do I get them to show-up again in Windows 11?
"Public links have been temporarily suspended for generating excessive traffic." Please help!
I outsource my work and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore do to: "Public links have been temporarily suspended for generating excessive traffic." I have purchased the top DB plan and STILL no one can access my links! Did I just waste…
When does a shared link expire when using a Plus account?
Hi All I am aware that you cannot set an expiration date on link unless you have Essentials and beyond. However on Plus when sending a link at which point does it expire? I am seeing conflicting information - some people say the link never expires as long as the files are there, however on some of the forum responses…
How can I determine the owner of a shared link and delete it?
I have a shared link which I want to deleted. I searched in my drop box but it is not there. However the link still works. Meaning, anyone with the link can still download the file. I am unable to find the owner of the shared link, nor can I delete the link. The link is : [Removed as per Community Guidelines] Appreciate…
Can I have static shared links with a constant base URL?
Ok possibly a stupid question but please bear with me. I have a lot of jpgs that I need to reference the location in a csv file that I use to import into an application for example on my local pc /amazon/m/a/123.jpg /amazon/o/b/456.jpg /amazon/h/o/567.jpg is there a way in dropbox that the location for the /amazon/ part…
How to add a new email contact to the suggested people list
Hi Just uploaded a new folder to my freee dropbox account and have trouble sharing it. When I get to the suggested people list, there are some issues: 1) I need to add a new email to the list, but just cannot find a way to do it. 2) One of the people I want to invite shows an email address that he doesnt want to use. How…
Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."
For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days. The same file requests previously worked, as recently as three weeks ago. The clients send a combination of about 750 MB of folders and files. Dropbox indicates to them that the upload completed successfully. We…
Can we disable notifications for when a folder is shared?
Hi Team, Our end users are currently receiving an email notification when we share a dropbox folder with them. Attaching a sample email here. Is there a way to disable this notification.We have custom emails triggered for this usecase and would like to refrain from sending this default email
Open video link at highest resolution by default
When I email a video link to someone, I want that video, when the link is clicked, to open at the highest resolution (e.g., 1080p), not at the lowest resolution (e.g., 480p). How do I get that to happen? Thanks
“This file requested has been closed, deleted, or never existed”
My entire team is being affected by this issue. All of our links report this error message. A bit about us: we are a mostly remote support team. All are working on different networks and browsers. Our link is not expired and shows as set to 'never expires.' We have plenty of available storage. We have tried making new…
Can I prevent people from seeing the email addresses of others, when using a shared folder?
Hi - I want to use DB for a data room on a transaction, but my partner is resisting because he says that when he used it on another occasion, everyone who accessed the folder was able to see the email addresses of everyone else who had accessed it, which is obviously a problem in a confidential transaction. My questions…
Someone shared a folder with me, and it immediately said I'm out of storage.
Never used DropBox before. Started a new position and was emailed an invite to edit a folder on DropBox by a co-worker. My questions are: This folder is quite large and when I created my log in at the Basic level it said I was out of storage instantly. Do I automatically need to upgrade to more capacity if all I am doing…
Win10 Machine - Copy Dropbox-link (inexplicably) gone
Hi, As the subject line says, the Copy Dropbox-link option is gone. Installed latest version of Dropbox, everything looks synced and nice. Only way to send a link to a folder or file is going through the online-hassle. Windows Explorer no longer shows the Copy Dropbox link when right-clicking. Tried accessing the…
PDF "view only" share link continues to allow editing
I have edited both my profile settings and the pdf settings specifically to generate a "view only" link. However, every time I go to share the link I continue to see on the top bar that the pdf is editable. Not only is it editable but anyone can edit it for everyone. What do I need to do to change this? I have even logged…
Permanently deleting files from shared folder
In my Dropbox I have a lot of files that were shared in a folder and have been deleted to my "delete files", so no files are in my shared folder. The question is how do I delete them? I select some and push permanently delete, it asks for my password, after putting it in, pushing OK then NOTHING. So how do you get rid of…
Share a video longer than 2 hours?
What is the lowest cost account I'd need to share a video that is up to 3 hours long - for people to view? Plus, Essentials, Business?
How to move files from one Dropbox account to another?
Hi, I wonder if anyone can help. I have all my files and folders on my ex partner's Dropbox account, and I'm trying to move everything to my own Dropbox so that he can delete them from his. I've been downloading the folders to my laptop and trying to upload them back to my account but it's confusing, some folders won't…
Being asked for owner permission to delete my own files
Nothing like typing the same thing twice. Ok, second try: I am trying to delete a bunch of extraneous stuff. It won't let me, tells me to ask the owner for permission. I am the owner. Always have been, nobody else ever has been, no other devices attached to the account. No shared files or folders. Never was. So why can't I…
I'm unable to open shared folders on my computer, everything appears blank
Hi, I have several clients who use Dropbox and share folders with me. For the last couple of days I have been unable to open the folders. They are showing on the left hand side of the screen but when I click on the folder it doesn't open.
Unable to comment on files through shared links
I have about 100 lengthy templates someone has requested I review. We had hoped to use DropBox the way we always do...the team can review and leave comments within the Dropbox web link for the file owner. I can't even get the file to open because I have only Viewing permissions. Having to download and re-name and re-upload…
Can users completely skip the prompt to open the mobile app when we're sharing files with them?
We've shared a folder, but on mobile the visitors are all blocked by the landing page for the mobile application? How can we avoid having this intermediate page that loses our visitors who are not used to digital?

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