Mobile

Hi all. I use a tablet (Samsung) to open excel 'quote sheets' that are stored on dropbox. I always open the same file then use the 'save as' to save it under the customer's name. The problem is when there has been a slight alteration to the original file, my tablet seems to want to open the version before! The only way I…

Is anyone have an issue where if you turn on Background Uploading, it will work for a little while after turning off the app, then you'll get the notification that uploading is paused and I'll need to launch the app to continue? When I do launch the app, uploading begins. I'll go and check the setting for Background…

Hey Dropbox Hive Mind, . I've thus far been unsuccessful at trying to save a file to Dropbox on my iPhone. For example, when looking at a PDF (email attachment or a PDF in the iOS Notes App) or a photograph in Photos, I click the share button, navigate to "Save to Files" on the bottom row of icons, and then get to the…

Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads and opens. On my 9.7 iPad Pro also running 11.2 - same Dropbox account - same files - no thumbnails, and every file tap…

I can easily upload images directly from my iPhone to Dropbox but when I try to upload video I can’t unless I move the video to an iCloud file. This is super time consuming.

I opened Dropbox today on my laptop and this is all I can see: Clicking on the boxes does nothing & if I select another category on the left I don't even see this, however I can see the file list as usual and access the files on my Samsung Galaxy 3 phone. My Samsung laptop is Windows 10. I accessed files yesterday and had…

I'm using the Dropbox app in a Pixelbook, and until today, I used to be able to open pdf files using Xodo Docs by clicking on the three vertical dots on the right of the file names. For some reason, the "Open with" option in the dialog has disappeared, and I have been unable to recover it. The dialog looks like this…

Recently my mobile dropbox has been unable to save photos to my photo library on my iPhone 5s. I have never had a problem with this before and am now not sure what to do. I have tried to download multiple pictures with no luck. Any suggestions? Thanks. 

I donwloaded a few videos for offline viewing from the new iOS 11 files app with the new Dropbox integration. I cannot, howver, figure out how to remove the files from local storage. I don't want to delete the files from Dropbox, merely remove the files I've downloaded from the cloud to free up more space. I checked in the…

 How can I send my LivePhotos from my iPhone 6 to DropBox . . . I was very upsad to see that some of my most precious photos ( from my parents that just passed away) is no longer a live photo, but just a flat pictures ! Please anyone, this is one of the most important thing for me . . . I still have some photos in my…

I really, really dislike the Dropbox PDF preview functionality. It served my needs much better to have the PDF I click on in Dropbox open directly in Acrobat Reader. Is there a way to switch the PDF preview off? If not, I strongly request that become a future option. PDF preview in dropbox may be great for some users, but…

Dropbox has stated that it does not alter fonts... I just uploaded a Word document set in Helvetica Neue... I’m now viewing the .doc file on my phone and the font has been replaced with an extremely ugly and heavy sans serif font. I have viewed documents set in Helvetica Neue on my phone in other programs/apps without…

I recently upgraded to an iPhone 8 and enabled the 4k 60fps video option, which by default saves all video files using the HEVC file format. I am aware there are some compatability issues with this format on some platforms, but I only have Apple hardware in my device chain so everything should be fine. Dropbox says it can…

When I load photos to a shared folder "anyone with link can view" the images are only viewable on desktop machine. Mobile will load the page, but there are empty/blank squares in place of all the images. This is not only happening to me specific, but four other users and with shared folder links other than mine. I do not…

Hi, last week, on my old Nexus 5 (Android 6) I was able to edit my xlsx files with Google Sheets and save them in the cloud. Today, on a Mi A1 (Android 7), it seems I can only edit them with Microsoft Excel, while alternatives like Google Sheets, LibreOffice, PolarisOffice or similar open my files in readonly mode. Do I…

[NOTE: Whatever 310EI did to "combine" my messages deleted both of them. I apologize for posting twice however, it was not clear to me which thread this question should be in. On top of that, I am afraid that I lost 1.5 days work.] I am loving the scan option in the Dropbox app. However, I have gotten several failed to…

I am going to be traveling for a few weeks and don't want to carry my laptop. I'd like to be able to upload photos from my camera's SD card to Dropbox Camera Downloads via my iPad. However, when I test how to do this the only options for uploading are from Photos. How do I "see" the SD card (connected via a cable) on the…

Hello, I have created a new folder "Camera upload Karla" where I want my wifes iPhone to automatically upload photos to. This seems not to be so easy, as Dropbox on a phone will only upload to "Camera Upload" folder. Is this correct? How can I make her iPhone upload automatically to the new folder? Thank you

I had in one day (on a day that I didn't use Dropbox) 2.11GB data useage attributed to dropbox. Since then I have used data saver to stop background data useage and this is the first day Dropbox has used such an excessive amount of data. Has anyone had this happen and if so do they know what has caused this or how to stop…

I have 2 Apple TV's and I'd like to access dropbox from them.

yesterday and today I was trying to log in my [email removed by moderator] personal paid account using 2-step verification, my phone number is still the same ending with *8596 but Dropbox doesn't send me codes via text message. I press "didn't receive code button" but still receive nothing. Please offer me a resolution…

Here's the essence of the problem: I have DropBox Pro installed on an iPhone 5s, iPad Air, MacBook Pro and Windows desktop computer. I do NOT want to clog up my iPhone, iPad and MacBook with files from DropBox. I want to simply upload and then delete them from the mobile devices. I'd like to use automatic Camera Upload but…

How can I get songs to play one after the other on my Dropbox in my iPhone 6?

Why are my photos from iPhone suddenly imported as .heic files to Dropbox? This only happened this week, say on Tuesday (July 4th). Has never happened before. Now I cannot see these photos on the desktop version of Dropbox. On the Dropbox app for iPhone, I see the files (with the ending .heic) but I cannot open them and…

I uploaded a few audiobook (mp4) files to my dropbox and want to save them on my phone in ibooks. I don't see ibooks listed in the export options. How do I add it? Or is there a different way to save these files?

All videos from iPhone X have sound but the video image is missing when downloaded to my PC running Windows 10. The videos were shot on multiple video apps with the same result. The result is the same for automatically synced videos (Camera Uploads Folder) or uploaded manually with the ios app. The videos appear to play…

After uograding to iOS11 all photos are being uploaded again. Since Dropbox uploads and stores duplicates ‘by (lack of proper) design’ this is a problem.

My iPhone used to automatically sync my photos to my Dropbox. Now, unless the Dropbox app is open on my phone, it won't update in the online or computer dropbox. What's going on?