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"Open in" feature not working on iPad or iPhone
Under activities on my iPad and iPhone- cannot "Open In" other apps such as iBooks.
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We're unable to play back MP3 files we've downloaded via the mobile browser on iOS.
I have a client who is using Dropbox to share MP3 files of his radio show. When he shares an mp3 file (e.g. https://www.dropbox.com/s/a788cb7ogkmr3tf/blainesworld-20170927.mp3?dl=0 ) the mp3 will play back fine if opened in the Dropbox app. However, if the Dropbox app is not installed and the user selects "direct download"…
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How can I access my offline files on the Dropbox mobile app on my iPad?
Hello using latest iPad app, where can I view offline files?? Would think it would be main tab at the bottom.. all I see is home, files, create, photos, and account. And I don't see it in any of those tabs. On iPhone app there is (was?) offline tab ...?
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Can I save multiple photos from Dropbox to the camera roll on my iPhone?
Is there a way to save multiple images to my camera roll all at one time on my iphone. I am using drop box a lot but have to click on every image and view it individually before I can save it to my camera roll. This is incredibly time consuming. Is there any way using the app or website to just click the folder and move it…
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"Cannot find file" error when trying to open Word files through the Dropbox app on my iPad
When I attempt to open a word document from the Dropbox App on iPad I receive an error message saying “Cannot Find File. The location changed since you last opened the file. “ (see below) Secondly, I am now unable to save a new word document to the Dropbox. I receive an error message saying “Cannot connect to server. The…
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Dropbox and Files App Issues (iOS 11)
Hello I am having issues using Dropbox with the Files App. * When trying to attach a file to an email I can browse and select the file but when I select the file the round 'downloading' icon appears but it never completes. The square 'cancel' icon at the centre of the circle is unresponsive. * When browsing Dropbox within…
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Selective sync on Android?
I've just installed Dropbox on my Android phone & there doesn't seem to be a preferences section in settings so I can't see how to set up 'Selective Sync'. Any ideas anyone?
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Dropbox iOS Conversion of HEIC Photos to JPG on Portrait Mode Photos not Viewable on Sierra
I have my iPhone set to capture HEIC, and Dropbox client set to Save HEIC Photos As JPG. If you take a "Portrait Mode" photo on the iPhone in HEIC, and have Dropbox convert this to JPG, the JPG is unviewable on a Mac running Sierra. Non "Portrait Mode" photos are viewable fine on Sierra, and Portrait Mode photos that can't…
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Can't exit full screen mode on iPad
Hello, For viewing a PDF document, entering full-screen mode on the iPad is easy, but I can't figure out how to bring back the side bar with the menus. Thanks for any help!
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Dropbox app for Android causing high battery usage
Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phones. We’ve fixed the issue, and the app should return to normal functionality after restarting it. To restart the app: On your…
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I can access my offline files for 24h on mobile, but they're inaccessible after that.
I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if you go camping for the weekend, and have some file you'd like to access, you're out of luck. This problem has been reported by…
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Workaround to use Windows shortcuts on iOS?
Is there a way to get DropBox on iOS to follow Windows shortcut links to another DropBox file in another folder on DropBox? I am a musician and have a very large number of Word song files in one master folder that I use a number of shortcuts in other folders to access. This way I don't have multiple copies of a song file…
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iPhone app will not accept my login credentials
I am logged in to dropbox on both of my computers; I downloaded the Dropbox app from the App Store, and it will not accept those same credentials on my iPhone. Says logon andor password are incorrect. Everything I read says all information should be sharable across devices. What am I doing wrong? Thank you.
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Excel keeps opening an old version of a file on Samsung tablet
Hi all. I use a tablet (Samsung) to open excel 'quote sheets' that are stored on dropbox. I always open the same file then use the 'save as' to save it under the customer's name. The problem is when there has been a slight alteration to the original file, my tablet seems to want to open the version before! The only way I…
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Background uploading not staying on
Is anyone have an issue where if you turn on Background Uploading, it will work for a little while after turning off the app, then you'll get the notification that uploading is paused and I'll need to launch the app to continue? When I do launch the app, uploading begins. I'll go and check the setting for Background…
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Unable to 'Save to Files' on iOS
Hey Dropbox Hive Mind, . I've thus far been unsuccessful at trying to save a file to Dropbox on my iPhone. For example, when looking at a PDF (email attachment or a PDF in the iOS Notes App) or a photograph in Photos, I click the share button, navigate to "Save to Files" on the bottom row of icons, and then get to the…
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iOS 11 Files App iPad - waiting to download
Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads and opens. On my 9.7 iPad Pro also running 11.2 - same Dropbox account - same files - no thumbnails, and every file tap…
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Dropbox Files not accessible on PC but are on android phone
I opened Dropbox today on my laptop and this is all I can see: Clicking on the boxes does nothing & if I select another category on the left I don't even see this, however I can see the file list as usual and access the files on my Samsung Galaxy 3 phone. My Samsung laptop is Windows 10. I accessed files yesterday and had…
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"Open with" option missing on PDF files on the Android app
I'm using the Dropbox app in a Pixelbook, and until today, I used to be able to open pdf files using Xodo Docs by clicking on the three vertical dots on the right of the file names. For some reason, the "Open with" option in the dialog has disappeared, and I have been unable to recover it. The dialog looks like this…
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I can no longer save photos from the Dropbox mobile app to my iOS photo library.
Recently my mobile dropbox has been unable to save photos to my photo library on my iPhone 5s. I have never had a problem with this before and am now not sure what to do. I have tried to download multiple pictures with no luck. Any suggestions? Thanks.
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How can I delete files I downloaded from the Dropbox app on my iOS device?
I donwloaded a few videos for offline viewing from the new iOS 11 files app with the new Dropbox integration. I cannot, howver, figure out how to remove the files from local storage. I don't want to delete the files from Dropbox, merely remove the files I've downloaded from the cloud to free up more space. I checked in the…
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Live Photos (iPhone)
How can I send my LivePhotos from my iPhone 6 to DropBox . . . I was very upsad to see that some of my most precious photos ( from my parents that just passed away) is no longer a live photo, but just a flat pictures ! Please anyone, this is one of the most important thing for me . . . I still have some photos in my…
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Can I disable the PDF preview functionality on the Android app?
I really, really dislike the Dropbox PDF preview functionality. It served my needs much better to have the PDF I click on in Dropbox open directly in Acrobat Reader. Is there a way to switch the PDF preview off? If not, I strongly request that become a future option. PDF preview in dropbox may be great for some users, but…
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Dropbox changed the font of my Microsoft Word file from Helvetica Neue to Sans Serif.
Dropbox has stated that it does not alter fonts... I just uploaded a Word document set in Helvetica Neue... I’m now viewing the .doc file on my phone and the font has been replaced with an extremely ugly and heavy sans serif font. I have viewed documents set in Helvetica Neue on my phone in other programs/apps without…
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iPhone 8 4k 60fps video not uploading
I recently upgraded to an iPhone 8 and enabled the 4k 60fps video option, which by default saves all video files using the HEVC file format. I am aware there are some compatability issues with this format on some platforms, but I only have Apple hardware in my device chain so everything should be fine. Dropbox says it can…
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The preview of my photos is broken when opening my shared link via a mobile device.
When I load photos to a shared folder "anyone with link can view" the images are only viewable on desktop machine. Mobile will load the page, but there are empty/blank squares in place of all the images. This is not only happening to me specific, but four other users and with shared folder links other than mine. I do not…
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Editing xlsx files with Google Sheets or similar, not with Microsoft Excel.
Hi, last week, on my old Nexus 5 (Android 6) I was able to edit my xlsx files with Google Sheets and save them in the cloud. Today, on a Mi A1 (Android 7), it seems I can only edit them with Microsoft Excel, while alternatives like Google Sheets, LibreOffice, PolarisOffice or similar open my files in readonly mode. Do I…
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Camera upload from different phones into different folders
Hello, I have created a new folder "Camera upload Karla" where I want my wifes iPhone to automatically upload photos to. This seems not to be so easy, as Dropbox on a phone will only upload to "Camera Upload" folder. Is this correct? How can I make her iPhone upload automatically to the new folder? Thank you