Mobile

iPhone app will not accept my login credentials
I am logged in to dropbox on both of my computers; I downloaded the Dropbox app from the App Store, and it will not accept those same credentials on my iPhone. Says logon andor password are incorrect. Everything I read says all information should be sharable across devices. What am I doing wrong? Thank you.
Excel keeps opening an old version of a file on Samsung tablet
Hi all. I use a tablet (Samsung) to open excel 'quote sheets' that are stored on dropbox. I always open the same file then use the 'save as' to save it under the customer's name. The problem is when there has been a slight alteration to the original file, my tablet seems to want to open the version before! The only way I…
Background uploading not staying on
Is anyone have an issue where if you turn on Background Uploading, it will work for a little while after turning off the app, then you'll get the notification that uploading is paused and I'll need to launch the app to continue? When I do launch the app, uploading begins. I'll go and check the setting for Background…
Unable to 'Save to Files' on iOS
Hey Dropbox Hive Mind, . I've thus far been unsuccessful at trying to save a file to Dropbox on my iPhone. For example, when looking at a PDF (email attachment or a PDF in the iOS Notes App) or a photograph in Photos, I click the share button, navigate to "Save to Files" on the bottom row of icons, and then get to the…
iOS 11 Files App iPad - waiting to download
Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads and opens. On my 9.7 iPad Pro also running 11.2 - same Dropbox account - same files - no thumbnails, and every file tap…
Dropbox Files not accessible on PC but are on android phone
I opened Dropbox today on my laptop and this is all I can see: Clicking on the boxes does nothing & if I select another category on the left I don't even see this, however I can see the file list as usual and access the files on my Samsung Galaxy 3 phone. My Samsung laptop is Windows 10. I accessed files yesterday and had…
Unable to Save to Photo Library
Recently my mobile dropbox has been unable to save photos to my photo library on my iPhone 5s. I have never had a problem with this before and am now not sure what to do. I have tried to download multiple pictures with no luck. Any suggestions? Thanks.
ios Files App How to delete downloaded files
I donwloaded a few videos for offline viewing from the new iOS 11 files app with the new Dropbox integration. I cannot, howver, figure out how to remove the files from local storage. I don't want to delete the files from Dropbox, merely remove the files I've downloaded from the cloud to free up more space. I checked in the…
Live Photos (iPhone)
How can I send my LivePhotos from my iPhone 6 to DropBox . . . I was very upsad to see that some of my most precious photos ( from my parents that just passed away) is no longer a live photo, but just a flat pictures ! Please anyone, this is one of the most important thing for me . . . I still have some photos in my…
iPhone 8 4k 60fps video not uploading
I recently upgraded to an iPhone 8 and enabled the 4k 60fps video option, which by default saves all video files using the HEVC file format. I am aware there are some compatability issues with this format on some platforms, but I only have Apple hardware in my device chain so everything should be fine. Dropbox says it can…
Editing xlsx files with Google Sheets or similar, not with Microsoft Excel.
Hi, last week, on my old Nexus 5 (Android 6) I was able to edit my xlsx files with Google Sheets and save them in the cloud. Today, on a Mi A1 (Android 7), it seems I can only edit them with Microsoft Excel, while alternatives like Google Sheets, LibreOffice, PolarisOffice or similar open my files in readonly mode. Do I…
Camera upload from different phones into different folders
Hello, I have created a new folder "Camera upload Karla" where I want my wifes iPhone to automatically upload photos to. This seems not to be so easy, as Dropbox on a phone will only upload to "Camera Upload" folder. Is this correct? How can I make her iPhone upload automatically to the new folder? Thank you
Why is there so much data usage?
I had in one day (on a day that I didn't use Dropbox) 2.11GB data useage attributed to dropbox. Since then I have used data saver to stop background data useage and this is the first day Dropbox has used such an excessive amount of data. Has anyone had this happen and if so do they know what has caused this or how to stop…
Can I access my Dropbox on Apple TV?
I have 2 Apple TV's and I'd like to access dropbox from them.
Can I delete photos from my phone after uploading them without deleting them from Dropbox too?
Here's the essence of the problem: I have DropBox Pro installed on an iPhone 5s, iPad Air, MacBook Pro and Windows desktop computer. I do NOT want to clog up my iPhone, iPad and MacBook with files from DropBox. I want to simply upload and then delete them from the mobile devices. I'd like to use automatic Camera Upload but…
Why are my iPhone photos imported as .heic files when uploading them to my Dropbox account?
Why are my photos from iPhone suddenly imported as .heic files to Dropbox? This only happened this week, say on Tuesday (July 4th). Has never happened before. Now I cannot see these photos on the desktop version of Dropbox. On the Dropbox app for iPhone, I see the files (with the ending .heic) but I cannot open them and…
Export to ibooks
I uploaded a few audiobook (mp4) files to my dropbox and want to save them on my phone in ibooks. I don't see ibooks listed in the export options. How do I add it? Or is there a different way to save these files?
Why do videos uploaded to Dropbox from iPhone X only play audio on a desktop?
All videos from iPhone X have sound but the video image is missing when downloaded to my PC running Windows 10. The videos were shot on multiple video apps with the same result. The result is the same for automatically synced videos (Camera Uploads Folder) or uploaded manually with the ios app. The videos appear to play…
iOS 11 uploading duplicates
After uograding to iOS11 all photos are being uploaded again. Since Dropbox uploads and stores duplicates ‘by (lack of proper) design’ this is a problem.
Android phone storage is filled with dropbox files that have never been opened on the phone
My phone is running out of storage because a very large number of my dropbox files are stored in the folder /storage/emulated/0/DocumentSync. Most of these were never opened on the mobile. I have no idea how or when they came to be downloaded. The cache was only a few megabytes, deleting it makes no difference. How can I…
Error 0x80080204 when updating or installing on Win10 Mobile 1709 (FCU)
The installed DropBox version worked properly Trying to update from the Microsoft Store under Win10 Mobile 1709 Fall Creators update results in error 0x80080204. I then uninstalled DropBox. A new install now results in the same error 0x80080204.
uploading to dropbox from a Xiaomi Redmi 4A
I've been trying to get it to auto upload or sync with my account, but unlike my earlier Samsungs, I can't find how to do it. I have a full account, and the app is on my phone and PC. Kev
Changing the location of Camera upload folder
While uploading the pictures to Dropbox by default is uploading to Camera upload folder. How can I change the default location as I have 2 Iphone and would like to synchronize the pictures to Dropbox by enabling the camera upload option. If the pictures are going to be uploaded default in camera upload folder how can I…
Trying to select multiple photos to move to folder within Dropbox (using ios app)
In the ios app on either the iphone or the ipad, at the bottom there is a row : Recents, Files, +, Photos, Offline. I select "photos". How do I select multiple photos there to move to a folder I have created within Dropbox? At the top right there is the option to select, but the only options I have there are "Delete" and…
ES File Explorer/Manager PRO
I have ES File Explorer PRO installed on my android phone and suddenly i can't access my dropbox files.
Sign-in Failed. Sorry, an unexpected error occurred. Please try again later. [iOS 11, iPad Air]
Setting up a clean install of iOS 11.03 on an iPad Air. I'm trying to sign-in to Dropbox, with two-factor authentication. * I enter my username and password Get the SMS with the 6 digit code. Enter * Get the SMS with the 6 digit code. Enter * Enter the code, and get the error message: "Sign-in Failed. Sorry, an unexpected…

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