Mac

Hi I have a Macbook Pro operating on OS X El Capitan. I have noticed that all my .mov files I have taken on my iphone (X and 7) from about mid last year to now do not play on my Mac. Quickplayer states that the files cannot be played and iMovies will not allow me to select these files as they are greyed out. My Dropbox is…

I have a Dropbox Business Advanced Plan. I am using two of the member accounts, one for business files and one for personal files. I want to separate silos for work and personal matters. I use a Mac and have two user accounts set up, one for business and one personal. I want to set up the business Mac user account to sync…

Somehow Dropbox on my Mac lost access to my account, so my files aren't syncing anymore. Possibly because I upgraded to a new version of OS X (I'm now on Sierra). Dropbox is still installed, however. So from the dropbox icon in the top bar I open "Set Up Dropbox", enter email and password, and it sends a verification code…

Dropbox v53.4.67. The app is using 40-80% CPU constantly on 2 different Macs. There are NO files currently being synced on either machine. The Dropbox menu item reports nothing is currently happening (no syncing, no indexing, "Up to date" is displayed). I've tried quitting and re-opening the app on both machines. I've…

The destop app is not syncing my files. How do I uninstall and reinstall the desktop app (MacOS 10.13.1)?

I have two (admin) user accounts set up on my mac (High Sierra 10.14.2) and i'd like to share the dropbox folder amongst them (as it obviously doesn't make sense to have duplicate files on my HD). When placing Dropbox in the shared folder and setting up permissions correctly, i am having weird issues – the Dropbox folder…

I am on a Mac, my Admin has set for files to be "online only". However when I go into a folder which is set as online only and use a file, the file is downloaded which is fine, I use the file and then I save it, but for some reason the file remains on my PC and does not revert to "online Only". This is useless to me as we…

I just setup dropbox on a new mac running the latest MacOS Majave 10.14. Under the Mac Notification Settings, i see two seperate options to change how i want the dropbox notification settings to appear. Please see attached.

Because my haddrive lacked space, I set up Dropbox to sync to an external drive connected to my MacBookAir. However, whilst travelling I disconnect the portable (external) drive and when reconnecting Dropbox fails to find the path back to the Dropbox folder on the external drive. I have tried to change the path in the…

Hi Dropbox helpers, It is almost weekend but I still need some help with this syncing duplicating problem on my Mac. I already read through all the open topics and checked Apple doubles etc but I think it has more to do with a simple wrong button or preference that I clicked... So I just started working at a new company…

So after more than a year of discussion on pretty much the same topic, this still has not been resolved. Sugesting that issue will be resolved in the next version of software is somewhat unacceptable, and if you try to imagine this in any other profesion, you will agree, it would not be tolerated. We just designed a house…

Suddenly, I can't open any powerpoint files online or from my desktop in dropbox. I can open, edit, and save all my excel files, but not powerpoint. I use an iMac and macOS High Sierra.

Hello, I have been using Dropbox automatic Camera Upload to backup photos that I take on my iPhone. I would also like to use Apple iCloud Photos to backup and syncronize my photos across multiple Apple devices. Once you take a photo with the iPhone the iCloud Photos functionality uploads the original photo and associated…

Opening an MS Access file (e.g. Personal.accdb) on my Dropbox will create a duplicate file, where the original file is duplicated and a number added for each time I have tried opening the file (e.g. Personal1.accdb, Personal2.accdb, ...). The original file is not updated and may result is obsolete data as I use a direct…

My drop box sync speed on my mac pro is very very slow. i have ran a speed test on my network and i have 50mb download and 10mb upload speed. When i look at my drop box sync speed its at 4 or 5 kb. this is utterly useless. my syncs are like 3 hours long!! how can i get a better sync speed please help this is no good!

I am using smart sync on multiple Macs, one running macos 10.12.6 and the other running macos 10.14, they both are showing my hard disks are almost full even though the majority of the files are set to online only. When I choose Get Info I show a size of 687GB (38 GB on disk) for 60,699 items. So though it should only be…

I have received an email alert from Dropbox, advising that I have deleted a large number of files from my Dropbox Pro account. When I log on to the web portal, or when I look on my Mac, all of my files are still there, visible and working. But when I check my deleted folder online, I can see a greyed out list of all of my…

When I open my files in Dropbox via dropbox.com, I can't edit them.... I don't get any message, but it seems they are converted into pdf files - when I had them on my Mac, they weren´t. I just uploaded all files from my Mac, since they would not syncronice.. (thats another problem, which I believe has a solution I don't…

Hi, I use an external disk to host my dropbox account as I don't have enough storage to save all my documetns on my laptop's hard drive. It used to work perferctly but I now get messages asking me to move my Dropbox folder to a filesystem or partition that meets the new requirementso to make sure that my files continue to…

Hi, I am trying to sync files and folders from Dropbox onto my Desktop on a Mac. I have checked for invalid special characters already. I don't think I have selective sync turned ON. (I'm not sure) And when I try to initiate another Sync, Dropbox tells me its up to date. Thanks, Klbc8042

Hello, Here's my scenario: 1. MacBook Pro (500GB HD) 2. VMware Fusion 10 3. Windows 10 Pro virtual machine (40GB HD) 4. Enterprise Dropbox *** I'm looking for some best practices from Dropbox *** Given the limited disk space on my virtual machine, my thought was to install DB on my MacBook and share, or "mirror", the…

The folder I shared with myself does not show in Finder. I have an access only within the browser. I use two computers. I created a folder in Computer 1 and now I want to access to the folder from Computer 2. From Computer 1, I control-clicked the folder, selected "share," and emailed a sharing request to my email address.…

Hallo Working on a macbook pro suddenly dropbox went grey and had an error can't establish secure internet connection ?? what is that all about Thank you

Today for first time I got the following notification But this is akward since I never changed dropbox folder location. I'm using an external ntfs format HD and Mac OS 10.11.6 (el capitan). Although I tried to relink the same folder it didn't let me. I removed and reinstall the app but got it again. Any suggestions are…

Since April 10, I've been spending a LOT of time trying to upload photos and videos from my iPhone 7 [iOS 11.3 (15E216)] to my Mac [macOS High Sierra (Version 10.14.4)]. It used to do that no problem, but no more. Sometimes I get only an error message, while other times, I get a message that makes me hopeful -- "Finding…

I was uploading photos to my Dropbox folder on my iMac and suddenly I could not upload any more. There was no warning. My Dropbox folder's size is 608 MB. Does anyone have any idea what may be wrong? Thanks!