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.Trash folder in the Dropbox folder makes it difficult to reclaim space
After deleting tens of GB of data and having NO additional space freed up on my machine, I eventually discovered the hidden folder ~/Library/CloudStorage/Dropbox/.Trash was hoarding these deleted files. I found an old post on here that claimed this was due to a bug that was fixed in an old version of MacOS 13, but I'm on…
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No Spotlight results for folders on Dropbox with Sequoia
Since I upgraded to Sequoia 15.1 on my Mac, folders and documents on Dropbox are no longer shown. What can I do?
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Dropbox application not syncing with macOS Sequoia (mac mini pro)
Since chaning to a mac mini pro, dropbox has stopped syncing with the new device. Some files started to sync, but now after a couple of months most folders are unsynced and files unavailable locally unless I use the web interface. Sequoia 15.3 build 24D60 Dropbox Version 216.4.4420 (216.4.4420) The app states 'You don't…
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A bunch of my files went to Zero Bytes on Mac
This issue was posted here like five years ago by a different user and the fix worked for them but I've encountered the issue now and the fix isn't working. Basically, I've got a new Mac, synced all my files from my old Mac but they're mostly showing up as Zero Bytes and they're not openable. I tried going to my…
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Any benefits to migrating to Dropbox for macOS on File Provider?
I'm interested to hear if the move to the new DB version does offer any benefits at all. From all I've gathered, it seems certain features, that some depend upon, have been removed as more control is handed over to macos.
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I had downloaded my files on my Mac, but they're 0 bytes; they don't exist on the web either.
I unsubscribed from Dropbox in March 2024 and downloaded all my files before canceling. However, when I checked today (January 2025), I found that my downloaded files are corrupted (Zero Bytes on Mac). Additionally, when I logged into the website, all my previous files were missing. In this case, what are my options for…
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My Dropbox desktop app is stuck syncing 66 files on my macOS Sequoia.
Hello, My dropbox desktop app for macOS Sequoia 15.3 is stuck synching with 66 files. This happened to me last year and it took months to get folder synched again properly. Not sure what to do, any suggestions are welcome. I've done the classic steps of restarting mac, restarting dropbox etc etc I really would like to…
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I added many folders to my MacBook's Dropbox folder, but they've disappeared.
The dropbox folder on my MacBook got corrupted. I uninstalled the app and re-installed and tried sync’ing from scratch. I’m only getting partial results. My iMac has 1,691 items, including folders with many more files enclosed in them. The version on my MacBook has just 1,475 items, all files, no folders. The folder…
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I can't upload files to Dropbox from my Mac
What the hell is going on here? I can't upload anything from this shared folder anywhere using your useless app. When I look at all my files locally, they say 0kb. It seems like the only way to upload files from Dropbox is to upload them to my computer first?? WHAT ON EARTH IS THE POINT THEN??? You are aware that there's…
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Dropbox keeps telling me to update my app to File Provider, but it never updates.
Running MacOS 15.3. Mac Studio. Tons of RAM and HD space. Dropbox App version 217.3.4297. I go into the preferences and click Update under Dropbox Folder updates. It does so. goes through the whole process of signing out and back in again. But the option to update is still there. Did it update?
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Searching files in Spotlight within Dropbox on my macOS Sequoia doesn't show results.
Ever since I installed Sequoia and the latest Dropbox version I'm not able to search files stored on the Dropbox Folder. In previous Sequoia/Dropbox versions I had always been able to search files within the dropbox folder by just using Spotlight (CMD+Space) at any moment. Now it's not working. I have tried the following…
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Dropbox files are available in finder but aren't downloading to hard drive
Hi there. I believe I have done what I am supposed to have done to have my dropbox files both in the cloud and on my hardd drive, but they are not being stored on the hard drive. They are zero bytes and not available for quick view in the finder. Any suggestions. I feel as if this is something recent, not something I have…
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I can't update Dropbox to File Provider on my macOS 14 and 15; I keep being asked to sign out.
Hi, I have and issue where when I try to update to Dropbox on File Provider (OSX 14 and 15) - the desktop app throws a message about needing to sign out. When the app logs back in it's back to to indexing and syncing without it having been updated to Dropbox on File Provider. I've tried reinstalling the desktop app and…
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File request option when right-clicking a file on macOS is no longer available
This issue has been reported previously on the following link but is now closed to any further responses. This is an important feature that has been removed without notice or explanation. I have tried to post the hyperlink to the previous discussion, but you are not allowing this either. Please provide an update. Regards…
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Dropbox folder shows as 0kB when using Time Machine to back up on an external drive.
When I create a Time Machine backup on an external hard drive using macOS (latest version), the Dropbox folder with the synchronized data is displayed correctly only on the original Mac. As soon as I connect the hard drive to another Mac, the folder is shown as 0 kB and cannot be opened. Is there a solution?
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Dropbox desktop syncing caused the internet wifi to stop working.
I have been experiencing this issue for a while now. Every time I sync a file on my MacBook onto Dropbox, the Wi-Fi connection stops working for other applications, browsers, phones, and smart home devices. Can anyone give me suggestions on how to fix this issue? I've tried adjusting the bandwidth upload rate in the…
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Dropbox Mac has hijacked my Screenshots
I have Dropbox on my Mac OS Sonoma. As soon as it was installed, my Screenshots disappeared from my Mac Desktop and appeared in Dropbox. How can I stop this? I do NOT want my screenshots in Dropbox. They need to be on my Mac desktop. Thanks for any help--as a last resort I will just get rid of Dropbox from my Mac if there…
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Can't open Dropbox on new macOS Sequoia 15.2 - it does't respond and closes
I've downloaded the latest Software version for Mac Os. I Install, and try to open from apps and then menu bar. Dropbox does not respond then closes. Tried a complete uninstall reinstall and same thing. Any solutions?
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Unable to make all my files available offline onto new Mac
I've got a new iMac after the old one has just given up the ghost. All my files are fortunately backed up on Dropbox. My back-up drive was unfortunately corrupted. I've installed Dropbox on the new computer and all my files now appear but with "zero bytes". But there's a problem. I can download each file onto the hard…
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Dropbox Sync Time Remaining Isn't Showing on macOS
OS and Version: macOS Sequoia 15.2 (issue persists from earlier versions) Dropbox Version: Latest update as of today. Dropbox business customer. I’m encountering an issue with Dropbox for macOS using File Provider. When downloading files, the sync time remaining is never displayed. This makes it challenging to gauge how…
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The Dropbox folder does not appear in Locations on my Mac.
Hello: * I am updated to the latest version of Dropbox with File Provider * Dropbox works flawlessly when I find the Finder folder using the menu bar icon * I can also find the Dropbox folder in ~/Library/CloudStorage/Dropbox, where it appears with a grey circle against it * However, the Dropbox folder does NOT appear…
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I can't rename a file I duplicated on Mac OS
i have seen this come up before, but haven't seen a fix. when i duplicate a file, on mac (sonoma 14.6.1) i am unable to rename the file. this is a standard part of my work flow and highly frustrating.
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Is it possible to access tags from my iPhone?
I have tags on various files created on my MacBook and need to see these tags when accessing the files on my iPhone. I need these tags for quick reference to see what invoices are still outstanding when visiting clients. However when I view the files on both the iOS Dropbox app and the Files app on my iPhone the tags…
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How can I share my Apple photos library to another person?
I used back up to upload apple photos to dropbox - It is really for archival off line backup of an old photos library. How c an I share that with someone else on my team/family
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"Additional permissions are required to access files" error on macOS
I am also getting this message. I have read the articles, I have restarted my Macbook etc. etc. It seemed to be working again last week - but now alas I keep getting told additional permissions are required.... I've been using dropboax for a few years now, very happily but now, this issue has been doing my head in for a…
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Dropbox Beta: Files show both icons simultaneously - green circle and cloud-arrow - but are offline
I just moved to Dropbox beta for Mac (the latest version). After the folder successfully showed up in my new location, all files and folders were set to "offline only" - very annoying, but I guess that's the default behavior now. I had hoped it would recreate the previous state of what's offline and what's online. I am on…
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I can't link my macOS desktop app to the existing Dropbox folder after unlinking
On Mac, Dropbox stopped syncing about two to three weeks ago. In my Dropbox Security settings I see two Devices with identical names, e.g., iMac.lan. (Formerly, I had the three devices allowed by the DropBox Basic plan: iMac, Macbook, and iPhone. Dropbox now complains that I'm trying to use a fourth device: the two…
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Dropbox folder bounces in the dock on Mac when syncing.
NOTE: a thread already exists for this issue but was closed without a solution. I'm writing this here to reopen it. The Dropbox folder in my dock (Mac OS Sequoia) bounces every time a file is updated by dropbox Sync. When syncing hundreds of files, it will bounce constantly. When opening a cloud document (online-only…
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The Dropbox desktop app is stuck on starting on Mac OS
I can't get past the "starting..." stage on the DB app. I've uninstalled, cleared everything related to DB from my computer, downloaded fresh, installed again. Everything I can think of. Always, the menu bar icon stays gray and the pulldown shows "Starting..." I've let it sit for days, no luck. I can get to my account via…
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Policy changes to new files as online-only with File Provider on MacOS?
I am trying to determine the current policy for when files become online-only on a macOS machine that uses File Provider. As I understand it, using File Provider is optional for now, but may become mandatory in the future. I have used Dropbox for over a decade, and currently sync a personal account between 2x Windows…