Error Messages

Having trouble permanently deleting files from dropbox to save space. Most files I delete do not even show up in the “deleted files” on the dropbox.com site and ones that do, when I hit permanently delete tab, it is deleted but with message that “the file is lost forever but this does not free up storage space”.– the…

A bunch of my files and folders are invisible on my desktop computer, but they're still accessible if if go to the Dropbox website, where I get the message: "this folder is hidden from your device." None of these files or folders are "Teams" or anything like that. They're just mine, and now I can't access them from one of…

I recently referred two of my students using my Dropbox referral link. They created a new Dropbox account, installed the Dropbox desktop application on their laptops and signed in, but when I logged in to check, they are referred to as “Ineligible”. Also, a bunch of other previous referrals were marked as ineligible as…

Hi, Dropbox is about to delete files from my account because it says I'm 7.36 GB over my 23.75 GB quota even though I don't even have files that use that much space in my account. 7.36 GB is more so the amount of storage I'm using in total. Please help me fix this issue.

Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…

Use Dropbox all the time for work, I have a 2TB plan. I sent something earlier to a client and added it to my dropbox via the desktop app (Mac) and send it with no issues. Had to make a change and went to upload the revised file and was met with an error message saying that I could not sync the file as I was now using 6.44…

Hi - I've been looking to switch my Dropbox location to an external drive on my Mac, but having problems getting this to work ('Could't Start Dropbox) after a few iterations with various troubleshooting, such as an advanced reinstall. Installing with a default location works fine. I'm on File Provider (as described here),…

I apologize in advance for the formatting. Briefly: I am attempting to delete files from Dropbox from my Mac and I have ended up in a terminal loop with an unsolvable problem. This is on Mac, of course. Sonoma 14.8.1. This OS is supported by Dropbox. There is plenty of HD space. I am also selectively syncing to cut down on…

I have an iPad Pro M4 and iphone 15 pro, both running the latest versions of op systems and Dropbox app. On both devices the native Filess app shows “syncing with Dropbox paused”. In the Dropbox app itself, if I mark folders for offline access, the download starts, but then freezes. Some folders may show the green sync…

Since August 31, 2026, when logging in after a fresh boot the Dropbox client asks me to connect my account before it can begin syncing. From what I can tell, the client starts normally, but about 20 seconds later it relaunches itself as /opt/dropbox/dropbox /corruptdball, recreates ~/.dropbox/instance_db/hostkeys,…

I am having a persistent problem with Dropbox Desktop on Windows 11. Dropbox installs and authenticates successfully, but the tray application remains indefinitely at “Starting…” and never begins syncing. I have already performed extensive troubleshooting, including a genuinely clean installation of the current 64-bit…

Starting a few hours ago I have not been able to save (download) videos from my Dropbox onto my iPad. It says “file can’t be saved.” What’s going on?

My Dropbox Android app updated overnight, and I now get a message "Can't connect to Dropbox. Make sure you're online or try again later" when I click on Files in the dropdown menu on the left. However, the Home menu item works. My internet connection is also working fine. Can someone please help advise what I should do to…

I have a coupon code for 5GB of addtional storage. I have attempted to use the code in my account and it says "Coupon already used". I did contact Quicken, they have insisted that this is a Dropbox issue and that they do not generate the codes. Can someone help with this?

Hello, My sharing activity has been disabled on this Dropbox Basic account for more than three years. Whenever I try to share any file or folder or copy a shared link, I get the message: “Couldn’t complete share. We’ve interrupted your sharing activity.” This affects my entire account, not just one particular file or…

According to the dashboard on Dropbox.com, I am using 1.39 GB out of my 2.75 GB quota. This almost matches the space used on my local disk (1.38 GB). However, when I try to join a folder of size 1 GB, I am told that "Your account is out of storage", and I only get the offer to upgrade my account. The upgrade page…

Every time I try to sign up for dropbox standard, I get an red error message saying "We were unable to process this transaction. Please try again or contact support." I know this card works. I've contact support but was left on read after describing the problem. How do I upgrade my plan? Thanks!

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New Macbook here, upgrading from a 2019 Intel-based system; used Migration Assistant and everything seems fine. I'm getting a bunch of these warning pop-ups: Support Ending for Intel-based Apps This version of "DropboxUpdater" will not open in a future release of macOS. Learn how to update to an Apple silicon version. I…

Hi everyone, I’m running into a frustrating issue and hoping someone here has experienced this or knows how to fix it. When I try to share a specific file from my Dropbox, I get a popup error that completely blocks me. The exact message says: Can't share file We’ve interrupted your sharing activity because your files might…

Hi, I recently moved my existing Windows installation to a new PC by cloning my Windows SSD. Windows boots normally on the new PC and my files are accessible. Dropbox, however, will not start. I can open my existing Dropbox folder normally in Windows Explorer, and my files are still there. I can also see the Dropbox…

Account storage shows full but no files found Hi Dropbox Support, My account shows I'm using 3.61 GB out of my 2 GB free storage limit, but I can't find any files that account for this usage. I've checked the following, and all appear empty or negligible: All files: only 2 small files (~1.3 MB total) Photos: empty Shared…

Hello Dropbox Support Team, I am experiencing a critical issue with one of my important Excel files named "LKRT.xlsx", which has been securely stored in my Dropbox folder for years. This file is password-protected, and I have been using the exact same password for years without any issues. However, after the recent…

I am using the dropbox mobile app version 490.2.2 an facing the following error when trying to open any file: "SSL error, it is not possible to establish a safe connection with the server". I have tried to reinstall the app, restart the phone, but nohting works. I have an iphone 17 iOS 26.6.2 Thanks a lot

I read through the list of questions/answers. I use DB for genealogy for tons of people - share their folders when time comes, etc. What becomes of all those files if I delete the app? Files/folders still on the website, I presume, that if I go through the update process, they will drop into the new app? Can't risk losing…

For the past few days, the desktop Dropbox app (258.4.3749) on my MacBook Pro has been showing the 'Reconnecting to the internet. This may take a moment' constantly. Meaning nothing is syncing. I'm on a MacBook Pro with Tahoe 26.5.2. I have no VPNs running, Private Relay is switched off, and I've disabled the firewall but…

Hello. Every time I attempt to add new people to a shared folder, it won’t let me and tells me the files might contain phishing content, and the link to view the files isn’t working either. I need this fixed ASAP. Thank you.

I have two iPhones (12 & 16) and two MacBooks (M2 and M4). I was using Dropbox on everything but the iPhone 16. I was using Google apps or logins on all 4 devices. I was logged in through a VPN on one of the MacBooks. A short time ago I noticed that all my Google tabs in a particular browser were logged out. Then I noticed…

Over the last few days, every time I try to save a downloaded file to my folders on my PC, I get the following error message: What is causing this, and how do I ensure that I can save to my folders as before?

About a week ago, I stopped being able to print from Excel files. I have tried many of them. I now have to download the file to my computer before I can print what I need. When I try to print from an Excel file, I get this error message: "We're not able to contact the server. It might not be responding, or your Internet…