Mark Super User II

Have them check at http://www.dropbox.com/account/plan to see if they got the bonus space from you signing up? And if they can see the device (computer) at http://www.dropbox.com/account/security its worth noting as well that Surfaces or devices where you download from an App Store dont count, it has to be full client. 

kurpielpawel14 wrote:​Previously, when I sent the link, the people who installed Dropbox claim they only installed the application on their phones, and I received the 500 MB. Then something went wrong and you were lucky - the promotion has only EVER been that it was needed to be installed on to a computer. Mobile devices…

kurpielpawel14 wrote:and logged in with the same email. However, my account still shows the message: "waiting for installation." Did they install it on a unique computer? Mobile devices such as phones or iPads do not count. 

GregP1 wrote:I watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'. Are they installing on a desktop computer? Mobile devices such as iPads and mobile phones do not count towards the referral scheme. 

Goldbug wrote:Worst my account shows i have 18.73Gb of data in my dropbox out of 19.25Gb of available space. Can you post a screenshot of http://www.dropbox.com/account/plan ? Also http://www.dropbox.com/backups Goldbug wrote:I now have only 2 devices connected, but my account shows 3/3. I dont know what is this third…

What does http://www.dropbox.com/referral_status show? Note that they need to have download and installed it to a desktop device. Mobiles do not count. 

Dell_Dropbox wrote:In short, No, leaving the shared folder from your account does not delete it from the owner or other members. However, that isnt quite what was asked. If you delete the files without leaving the share then YES it will also delete from the other persons account. 

You need to log a ticket at http://www.dropbox.com/support for help. Note that it may not be possible to get access to the account. Chelsea2 wrote:Backup codes -- I do not have (who actually saves these!! I will once this fiasco is over). When setting up you have to confirm you've done this and agree that without your…

sargan wrote:Could you advise what I change to make files shareable without an account. Recipients only need read/download access . I am not sure you can. You can try and go to http://www.dropbox.com/links and click on the three dots next to the file. That will let you, possibly, alter settings to 'Can View'. If not,…

What does Dropbox say if you mouse over its icon on the status bar before you do this? 

AC727 wrote:It never used to do this, it would sync as soon as I saved it even if I kept the document open to keep working on it. When you reinstalled did you install newer/updated software? This is actually quite common if the file is in say Word/Excel as they put a lock on the file and it wont 'release' until its closed.…

MrSuddenJoy wrote:This is exactly how it was designed It isnt. This is only if you are sharing edit access

Jordan14 wrote:just checked my dropbox (Dropbox basic) after months (maybe a year or two?) Thats your issue I'm afraid. Free accounts have the data wiped after 12 months of inactivity. There are multiple emails sent out before this occurs, however, once it happens the data is not recoverable I'm afraid. 

AC727 wrote:I've never had this prompt before and I can't work out what setting I need to adjust to make it stop That isnt a Dropbox pop up (well the error is, but the save command causing it isnt). Whats happening is the program you are using is trying to save the file to a different location - called Backup. Open up…

As you are in a Team there is nothing you can do - the Team 'owns' your account, you give it that right when you join the Team. You need to ask the Team admin to remove you from it. If your account is showing a fresh account it sounds like the data has already been removed and so its not recoverable - but again, you need…

MukSchools wrote:Can you tell me what the discounts are? You usually apply via Tech Soup which has the appropriate pricing on it. 

Dropbox doesnt remove storage unless you havent used it in a long time (12 months) at which your account is reset. When was the last time you used it? What is http://www.dropbox.com/events showing? Also what about http://www.dropbox.com/account/plan ?

There are a few options: * Ask for a read only shared link instead - as then you access via the link and it doesnt impact your quota * Ask for the shared folders to be reissued to only the directories you need (if under 2GB) * Get additional space. Shared folders use the quota of everybody within it unless you are part of…

Megan wrote:I will pass on your comments to the relevant departments, but you might want to reach out directly to the platform related to this. It is relating to Dropbox though @"Megan". Dropbox is the tool that would need to implement this using the Google Drive API's. 

Is that the message you get even after the advanced reinstall?

yavaldaronn wrote:How could i reach the support team? http://www.dropbox.com/support , however, if you are a free user you may struggle to contact them.

kempec wrote:removed any content that I might have shared in the past accidentally that could have triggered this. That isnt enough to remove the block I'm afraid. You need to contact Dropbox support after you have done this via http://www.dropbox.com/support to get unblocked. 

It should be almost instant. Does it upload if you manually uploaded a file? Are you on WiFi or cellular? 

Yosra wrote:but I’m still hoping someone here might know a workaround or has had a similar case. The only way would be if you had a device connected to Dropbox that had them stored locally and not sync'd to the cloud. Dropbox cannot, at all, recover them. Just think of the legal implications of them telling people they'd…

violetarodriguez wrote:If I manage to find the events, is it possible to recover files before the 30days period for my current free subscription if I upgrade my subscription now? Simply put, no it isnt. Sorry Changing your log in doesnt change the account in anyway, just the email on it. Do the other files still appear?

Just to add @"FranciscoLagos" the purchase isnt retroactive. So if you purchase now you wouldnt be able to recover anything over 30 days old which is often where the error comes from. You also cannot purchase the add on without being a paid plan. So, you'd need to be a paid plan member and then you can add things on. 

yavaldaronn wrote:Is there nothing else I can do? I have seen people before message support and have a reduction in quota. However, they dont just give out additional space I'm afraid. Mind you, with the new layout you cant hardly see it so it may not be an issue anyway :)

This is the link from mine, but, it could be as I have had some: https://www.dropbox.com/get_help/requests If not, hopefully, a Dropboxer will see this tomorrow and help :) 

remove you from the planDTBH wrote:It's a paid business plan with me as a team member. (It was a recent migration from a personal account). As long as its paid you are fine, drop to free and you arent - note that you cannot drop to free if you are part of the business plan. They need to remove you from the team while…

Can you see the response at http://www.dropbox.com/support ?