Nancy Dropbox Community Moderator

@"Koshe1997", since you’re having this issue with two separate Dropbox accounts, it’s best to log two separate tickets for each account, so that our support team can further assist (it doesn’t matter that you’re currently posting here from another Dropbox account or that you can't access neither of those accounts at the…

Thanks for posting this here on the forum, @"wuermlfa"! Let’s have a look. Since there’s a large number of files that are trying to sync, can you right-click on your local Dropbox folder and select the “Get info” option? I’d like a screenshot of the next window you’ll see to make sure there are no more than 300k files…

Hey @"Lmstreng", sorry for jumping in here. Just to have a visual of what you see exactly on your end, can you upload a few screenshots here? We’ll check them for you and guide you from there.

Hey @"abniru"! Welcome to our Community. You should be able to restore any file/folder you want, as long as it’s within your file recovery window (which depends on your Dropbox plan). So, for example, if you’re on the free Basic plan, you can only restore files up to 30 days after their deletion. Let me know if you need…

Hey @"Streamline_A", thanks for posting here today. I guess that you're using the Signatures page on www.dropbox.com for your signature requests (and not Dropbox Sign), correct? In general, I’m afraid there’s no option to see those messages on your Dropbox account. I can definitely pass this as feedback though to our team,…

Sorry for jumping in, @"OliverN". Can you please follow these steps and let me know if they help? Click on the Apple logo located at the top-left of the screen. Click on System Preferences. Click on Extensions. Click on Finder Extensions. Only leave Dropbox Finder Integration ticked. Once this is completed, close the…

Hey @"CharltonWilson"! Thanks for your post today. In this case, I’d suggest using selective sync, since it’ll remove specific folders from the desktop app without affecting their copy on the Dropbox website. So, technically, they won’t be showing in the user’s local Dropbox folder, but only on www.dropbox.com. Let me know…

Hey Jim! Thanks for the screenshot you’ve uploaded. Are you opening this file from the “Open with…” option on the Dropbox mobile app and then, you see this error when trying to save your updates back to Dropbox? If you try and save this file under a different name (as a test), are you getting the same error?

You’re all set, @"MagicEngr"! Please reply to my email, when possible, and I’ll further assist.

Hey @"Cralex", thanks for posting on our Community today. From what I gather, you’re receiving this error message when trying to share the files on your Dropbox account, correct? If yes, I can go ahead and log a ticket to the email address you see here. Let me know if that’s OK.

Hi again, @"CatMasa"! Since the issue still persists, can I go ahead and log you a ticket? We can investigate this internally this way and check what else may be happening. I can message you to the email address you see here, if that’s OK with you.

Thanks for posting on our Community today, @"Smittje"! Since you’re uploading a large number of photos to your Dropbox mobile app, it’s expected that the process will take some time to complete. However, if possible, you can test this by connecting to a different network and see if there’s any difference to the speed with…

Hey @"jimbillings", thanks for posting here today. Can you send me a full screenshot of what you’re seeing exactly on your end, so that I can take a look? Are you seeing this error on our website or the Dropbox desktop/mobile app? Let me know once you have more details.

Hey @"Pumin"! Sorry for jumping in here. Just to check all possibilities, can you please open an incognito window on your current browser and try to sign in to Dropbox with your Gmail address instead? You can also reset your password via the login page. Are you able to access a separate Dropbox account after that, which…

Thanks for clarifying that; I can see that these features may not help much, in this case. I’ve shared all of your comments and feedback with our team, so that they can also see them and take this into account.

Thanks for all the info you’ve provided so far, @"MagicEngr"! Can we go ahead and log a ticket for you in this case?

Hey @"calmaylimited", sorry to hear this is happening. Can you clarify what you see exactly on your end? For example, I’d like to know the syncing status and app version of your Dropbox app. Also, is the issue that you’re adding new files to your local Dropbox folder and you don’t see them on www.dropbox.com after that?…

Hey @"jimjones1000", have you tested this behavior via a different browser/incognito window? Is this happening only for the specific file you’re trying to upload to the Dropbox website or for any file you add to your web account?

Hey @"S_Egbert", I’m sorry to hear this. Have you already checked your Windows registry to make sure the correct permissions are set there? Other than that, I’d like to know if you had any OS updates recently, before the issue occurred.

Hey @"barduck", thanks for posting on our Community today. If you want to use computer backup, then the local Dropbox folder will also need to be located on the same default drive of your device and it can’t be moved elsewhere. If your goal was to save up hard drive space though, I can suggest using selective sync instead,…

Hey @"Stewed Tomatoes", can you please go to this page and send me a full screenshot of what you see there?

Hey @"Stijn B."! Vault’s security measures (PIN protection) are in addition to the security measures Dropbox takes with all of your files and folders. This means all Dropbox files at rest are encrypted using 256-bit Advanced Encryption Standard (AES). File encryption is not specific to those files stored in a user’s Vault.…

Hi from me too, @"financialplannersfirmla"! Can you please confirm if this is the exact feature you’re referring to? This way we’ll be able to further assist.

Thanks for clarifying! I had a quick look in our system in the meantime and I can see you’ve already contacted our support team about this issue. Please check the support agent’s reply, when you can, and they’ll look into this further.

@"wkrohngold", if you look at your system tray at the bottom right corner of your screen (where your clock and date settings are showing), there’s an upward arrow next to your apps; can you please click on it and let me know if you can see a small Dropbox icon then? If you click on that icon, you should be able to see the…

@"roland2198", have you checked my reply to you here, by any chance? If yes, please let me know if you’ve tried all of the suggestions, but to not avail.

You're all set, @"epco"! Please reply to my email, when you can.

This is quite odd indeed and we haven’t received other similar reports, so I’d like to investigate this internally. Can I message you to the email address you see on this page?

Thanks for the screen recording, @"epco"! Appreciate it. I’ve removed the shared link from the forum, so that it doesn’t cause any possible issues with your account’s daily bandwidth, but I understand what you see indeed. As an extra test, I’d like you to clear your Chrome browser’s cookies and cache and disable any…

Sorry to hear this, @"roland2198". Have you also checked the spam folder of your email address? Another thing you can try is to add no-reply@dropbox.com to your email contacts and re-send the code. In case none of the above works, please check any linked devices you may have; the one-time code may be in your notifications…