Nancy Dropbox Community Moderator

Hi @"Ananyac"! Can you try to verify your email address once again and send me a few screenshots of what you see on your end? I’ll be able to further help this way. Just make sure to hide your personal info first.

Hey @"Gaatjeniksaan"! You can try to mask any personal info that may be showing on the screenshot before uploading it here.

I'm glad to hear that, @"czathey"! Fingers crossed and, as always, I'll be here if you need any further help.

Hey again, @"fjf"! Did you share any large files in the meantime that could have affected your Dropbox account’s bandwidth limits? Are you getting the exact same error as last time?

Hi from me as well, @"Hawkeye00"! Megan has basically sent you an email, so you should be able to see her message when opening the inbox of your email address (the same email address that you see here). If you still can’t see her email after that, please also check your spam folder.

We totally understand how valuable Dropbox Vault is to you, and we do appreciate your feedback. While the pricing remains intact, our efforts are concentrated on further improving our existing security features and building new capabilities around advanced data protection. Our goal is to continue offering a service that…

Hmm, I see. Can we go ahead then and log a ticket for you? We can contact you to the email address you see here and investigate this internally.

Before trying that, can you please right-click on your local Dropbox folder, go to its “Properties” and send me a screenshot of the next window that will appear on your screen? I want to see how many files are currently located in the folder before taking any other actions.

Hope it’s OK if I jump in, @"Gaatjeniksaan". Can you try to send us a full screenshot of the error you mention when accessing your Admin Console?

I’m sorry to hear that, @"czathey"! Is the Dropbox app still trying to index your files? If yes, how many are they at the moment?

Hey @"EdenM"! Can you send me a screenshot of what you see on this page?

Thanks for giving that a go! Can you send me a screenshot of the options you see on your end, so that I can check if there’s another option?

Hey @"Winterludes", thanks for posting here today. In order to look into this further, can you send me a screenshot of what you see on your computer when using Dropbox Transfer? Let me know when you're ready.

Thanks for clarifying! Are you not seeing the Essentials plan, even if you log in to your Dropbox account via another web browser?

Hi again, @"tigercaptain". If the files were deleted from the Dropbox website back then, after you downloaded them to your computer, I’m afraid there isn’t much to be done, since they'll have been deleted outside of your file recovery window. Besides your current computer, did you happen to have another one linked to your…

Thanks for keeping me in the loop, @"kachunyu"! It sounds like this could be a network/connection issue then, but let me know how it goes when you manage to test this at home, as well.

Perfect, thanks for clarifying that. Can you send me a screenshot of the files that are currently stuck syncing in your Dropbox folder? I’d like to have a visual and see what else we can try after that.

Hey @"Peace of Wine"! Do you mind sharing a screenshot with me of what you see exactly, so that I can take a look?

Hey @"dericed"! We use the AudioTrack label property in the track name, if available (https://html.spec.whatwg.org/multipage/media.html#audiotrack). For example, for two tracks in English with one labeled "Director's Cut", we’ll show English and English (Director's Cut).

Thanks for your post, @"DeeAyeVee", and for the screenshots you’ve provided! Did multiple recipients notify you of this behavior? Can you describe to me the exact steps that you’re taking to share your Dropbox file via email? I’d also like to know the OS version that your iPad is running at the moment and your Dropbox…

Hi @"tigercaptain"! I’m sorry to hear about the situation. When downloading your files from Dropbox last time, did you save them to your computer from www.dropbox.com or your desktop app? If you used the desktop app, is it possible that the files were online-only at the time and you dragged them directly out of your…

Welcome aboard our Community, @"CatMasa"! Let’s check this. Do you mean that you’d like to upgrade your Plus account to the Essentials plan showing here? Let me know and we’ll go from there.

I understand. You can try and use our Dropbox Capture tool then to record what’s happening on your web account and send it to me here. Just make sure there isn’t any personal kind of info visible in it, if possible.

Hi again, @"andreasgrill"! Thanks for all the extra info you’ve provided so far. From what I can see on the screenshot you’ve attached from your Dropbox folder properties, it currently contains more than one million files, which could be related to the issue you’re currently having (in general, syncing more than 300k files…

Thanks for reporting this on the forum, @"epco". Out of curiosity, is this something that’s happening across different browsers? If you haven’t tried an incognito/private window yet, please give that a go too and let me know what you see there. Other than that, I’d like a few screenshots showing what you see exactly while…

Hey @"paulbeesley"! Sorry to hear you’re having a similar issue. What’s the app version of your Dropbox app? Can you follow these steps and send me a screenshot of your Dropbox folder’s properties? Finally, did you take any actions on Dropbox right before the issue started?

Hey @"Doug H.19"! To clarify, was the Dropbox app on your MacBook up to date, but you were still unable to see the folders you had added to your Dropbox folder on www.dropbox.com? Do you remember any example file or folder names, so that you can perform a search online? Finally, when mentioning the folders on your iMac, do…

If the app’s still stuck at the same file count, can you check if there are any third-party apps that could be interfering with Dropbox or accessing the files in your local Dropbox folder? If there are, can you please disable them temporarily and see if that helps? What you can also try after that is to uninstall the…

Hi @"andreasgrill", thanks for posting here today. If you open your desktop app via the Dropbox icon in your menu bar, can you see which files are currently stuck syncing? I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see. Let me…

Thanks for this info, @"kachunyu"! Besides that new file that you’re trying to sync through the desktop app, is it also currently syncing any other files or is it the only one? Please let me know when (and if) you manage to test this via another network; I’m curious if there will be any kind of difference.