Nancy Dropbox Community Moderator

Hi @"RobB38", were you able to figure this out, after following the previous suggestions? If not, and you still need our help, please let us know.

Sorry to hear that, @"tyarc". When did this issue start on your computer approximately? Did you notice this after a specific update of your OS, or your Dropbox app?

Thanks for letting us know about this, @"PGFREE"! To clarify, this is an issue you’re only having when searching for files; this isn’t happening if you just open your Dropbox folder and right-click on your files directly, correct? Does your File Explorer only hang when using the search function for your Dropbox folder, or…

How long does it take before the folders re-appear on your Dropbox account? Are those folders synced to your desktop app at the moment, and if yes, are they accessible by any third-party apps? About reinstalling the Dropbox app, are you referring to deleting the local Dropbox folder that contains your files first, or…

Hey @"helenmapit"! I just wanted to make sure that you’ve seen my previous post. Let me know, if you still need help with this.

I see, thanks for clarifying that! What we generally recommend, when you move from one computer to another, is to install the Dropbox app on your new device with these steps. Migrating the Dropbox app using the Apple Migration Assistant can potentially cause some issues and it's not something that we can support. If you've…

Hi again, @"HBR_HBR". Before taking any further actions on your Dropbox app, can you clarify for me the exact steps that you took in order to migrate your Dropbox files to the new device? Did you download and install the Dropbox app from scratch on the new computer, or did you use a third-party app to do so?

You can disable two-step verification with these steps, @"Cloudsoverkorra". You’ll first need to be logged in to your Dropbox account, though. As for your other question, can you clarify what you mean when saying that you're using your Dropbox mobile app as 2FA? I'll be able to further assist after that.

I’m sorry to hear your experience so far, Alain. I’ve forwarded your feedback to our team and I’ve also left an internal note with your comments in your support ticket. Our advanced team is currently handling your case and I can see that they’ve sent you a new email couple of hours ago. Can you please check it and provide…

Alright, thanks for confirming that @"SonadorC"! If you check the inbox of your email address, you should be able to see a new email from me. Please reply to the ticket, and I’ll investigate this further.

Welcome back to the Community, @"simpson b."! Have you already restarted your computer and the Dropbox app and the error is still there? If you have, and you’re not on a free Basic plan with more than 3 devices currently linked to Dropbox, I’d like you to reinstall the desktop app next, as a test. Let me know, if any of…

Thanks for posting this on our forum, @"Rickw"! Welcome aboard. The desktop app version that you’re running (238.3.5885) is the beta one, which is experimental. Can you please switch to the stable app version instead (237.4.5655) and let me know if it makes a difference? You’ll first need to switch off "Early access" from…

Thanks for all the info you’ve shared with us, @"SonadorC"! So, from what I understand, the issue disappears right after uninstalling the Dropbox app, but it shows up again once the desktop app is reinstalled. Is this right? Let me know, and we’ll go from there.

Hi @"RCattell"! Were you able to figure this out with Megan’s guidance? Let us know how it went.

Hi @"EricD53"! Are you still having the same issue? Did Jay’s previous suggestion help you?

Welcome to our Community, @"PebbleNick"! Thanks for your post. Can you right-click on your Dropbox folder directly and go to its Properties? I’d like you to confirm the number of files that are currently saved within. I’m mostly asking because having more than 300k files stored within the Dropbox folder can cause…

你好 @"linxin"。为了确保我没有理解错，请问你现在还能访问 Dropbox 网站以及所有文件吗？ 另外，能否暂时禁用你的杀毒软件和 VPN 程序，重启设备，然后告诉我之后是否一切正常？ ------------------ Hi @"linxin". Just to make sure I haven’t misunderstood anything, can you clarify if you can still access the Dropbox website, along with all of your files? Other than that, can you temporarily disable your…

Alright, I’ve gone ahead and opened a new ticket for you, @"katjenlou". This way, we can check this further. Please go to your email address and reply to my message, when you get the chance.

Thanks for that, @"igoroliveiragg"! I’ve also opened a separate ticket for you. Please reply to it, when you see it, and we’ll look into this internally.

I see, thanks for confirming @"Fugue"! I’ve gone ahead and logged a support ticket in our system for you. Please check your email address’s inbox, when possible, and reply back to it; we’ll take it from there.

Hi @"katjenlou"! Hope you don’t mind, if I jump in. Out of curiosity, does the same error appear, if you create another user profile on the same device?

Thanks for your post, @"Juliesarah", and I’m sorry to hear about this. Which Dropbox platform were you last able to access your files from (was it the desktop app/website/mobile app)? Is there any chance at all that you have a second Dropbox account (under a different email address), where these files are also stored? Let…

Thanks for your post, @"Cappey_Jones". Let’s have a look. From what you’ve mentioned so far and your screenshots, it appears that you’re currently logged in to a different Dropbox account, which isn’t the one your mom is currently being charged for. If she had upgraded her Dropbox account via our website indeed, you can…

Happy to hear that! At the moment, you can only transfer (share) files from one Dropbox account to the other. Here's how you can do that. Let me know in case you have any questions, or need any help during the process.

Hi @"crazy8s"! I wanted to give you a nudge here and see if you need any further help with this. If you do, please provide us with the info Dell and Megan asked for above, and we’ll be glad to look into this.

Hi from me too, @"AlanAtaxia"! Were you able to resolve this since your last post? If you need any sort of assistance, we’re right here.

This idea has been closed due to prolonged inactivity. If you have any other ideas though that could make our product even better, feel free to post them on the forum!

Hey @"Lucy123"! Thanks for posting on our forum today. The most likely scenario is that you’re currently logged in to a different Dropbox account and not the one that you initially upgraded to a Plus plan. If you upgraded your Dropbox account directly via www.dropbox.com, I’d like you to go here and insert the 12-digit…

Hey @"Fugue"! So, from what I understand this started happening right after upgrading to the latest macOS, correct? Can you also clarify the Dropbox app version that you’re using? Other than that, I’d like you to go through this Help Center article, if you haven’t already, and let me know if anything that’s mentioned there…

Sorry to hear the issue persists, @"igoroliveiragg". Can you send me a screenshot of your current Dropbox app version, so that I can check this further?