Nancy Dropbox Community Moderator

Hi @"JoshNg"! I wanted to give you a nudge here and see if you need any further assistance when it comes to creating new file requests via your desktop app. Let me know.

Hey @"KentB"! Did you manage to figure this out in the end? Let me know, if you need further assistance.

Hey @"clamity-2jane"! Were you able to free up space from your Dropbox account? If not, and you’ve already checked the pages Hannah suggested, please let me know.

Hi @"Alain_P", I’ve found your ticket in our system and added an internal note, so that our support team may get back to you as soon as possible.

@"MattRamey", have you also tested this via different browsers/incognito mode and the issue persists?

Thanks for reporting this on our forum, @"SeanMcCabe"! Can you also test this via an incognito window on your current browser and let me know if you experience the exact same thing? Also, when saying that you tried right-clicking on your Dropbox files and selecting "Copy link", are you referring to the desktop app on your…

Hey @"dhershdb", have you also tried reinstalling the Dropbox app on your end? Did you only start facing this issue after upgrading to macOS Sequoia?

Hi from me too, @"KainNero"! I’ve gone ahead and logged a ticket for you, so that we can look into this internally. Please reply to me, when you get the chance.

Hi @"WilmaE"! Let me jump in here, too. What happens if you try to attach your screenshot here on our forum? Are you getting any kind of error? I’d also like a screenshot of your Dropbox app’s current syncing status. Finally, if you add a small file to your "documents” folder, does it sync to www.dropbox.com?

Welcome back to the Community, @"TheFrase"! Since this isn’t happening with a different file manager, File Explorer may be the issue here indeed. Does the behavior persist, if you quit the Dropbox app and navigate to your Dropbox files after that? What happens, if you open a different folder in your File Explorer (that’s…

Welcome to our forum, @"trpjazz". The Dropbox Plus plan with 1TB of space no longer exists, I’m afraid (once upgrading to Dropbox Plus, you automatically get 2TB of storage instead). If you still wish to downgrade your Dropbox account and cancel your paid plan, then you’ll go back to Dropbox Basic, which is our free plan…

Thanks for your post, @"amcoffice". Are you, by any chance, using the standalone Dropbox Scan app on your iOS device? If yes, I’m afraid that this is no longer supported, as mentioned here. Have you tried using the scanning feature of the Dropbox mobile app instead and the issue persists there, as well? If it does, and…

Hi @"Larry1218"! Thanks for posting on our Community. If you open your Dropbox folder, do you see green checkmarks next to your files/folders? If you do, then they're most likely taking up hard drive space from your computer indeed. If you right-click on your files/folders instead, do you see an option to make them…

Thanks for your post, @"brec"! Welcome to our Community. Do you happen to be on the free Basic plan? If yes, then you can link up to 3 devices to your Dropbox account (by installing and signing in to the desktop app, like you also mention). If you're on a paid personal subscription though, there's no such restriction. As a…

Hi again, @"LindaAD"! Sorry for the nudge. Were you able to sort this out in the end? Let me know, if you’re still getting any emails that you’d like me to look into.

That’s awesome, Fredrik! Thanks for keeping us in the loop. We’ll be here, in case something else comes up.

Hey @"HBR_HBR"! I wanted to chime in here and check if your issue has been resolved. Don’t hesitate to give us a nudge though, in case you need any help.

Hey @"sproutsteg"! Thanks for chiming in here, as well. This seems to be specific to the third-party apps that you’re using, and not Dropbox. Have you also quit the Dropbox app as a test, and the issue persists? There has also been a new stable Dropbox app version released in the meantime (237.4.5655), so please make sure…

Hmm, I see. So, is the issue resolved now, or does it only go away if you export your files twice each time, @"domw"?

Hi @"helenmapit"! Hope it’s OK to jump in. Can you send me a few screenshots of what you see on your end, so that I can take a look? More specifically, I'd like a screenshot of the message you get saying that the folder transfer was successful and one more visual of your current Dropbox folder's location, as shown under…

Thanks for your post, @"Fredrik_P"! Let’s have a look into this. First off, can you try renaming an existing Dropbox file via your desktop app (one that you haven’t uploaded via the mobile app on your phone) and let me know what happens then? Does the Dropbox app still crash? Is this happening only when renaming files?…

Hey @"dgodesky"! I checked your ticket and I can see that one of our support agents has already replied back to you. Please check their email, when you get the chance.

Thanks for posting here today, @"TessPeacock". It looks like you’re seeing this error message. I’ve gone ahead and logged a new ticket for you, so that we can look into this internally. Please reply to it and I’ll further assist you. See you there!

I totally get that, @"SCTheatre", so I've shared your feedback with our team. If there's something else I can assist you with, feel free to give me a nudge.

Thanks for the screenshot! The grey cloud icon I’m referring to is the one showing on top of your file icons. Can you send me one more visual of the options you see after right-clicking on one of your files? I’d like to have a look and see what else we can try next.

Hi from me as well, @"GPaul"! The window you're looking at is to change the default sync preferences of your files, so updating that will only apply to future files and not the current syncing status of your existing ones. If you open your File Explorer once again and go to your Dropbox files there, do they still have a…

That's great, Colin! We'll be here, if you need something else.

Hi from me as well, @"SCTheatre"! If you’re sharing a video (or even audio) file with someone else, they may not be able to preview the entire video due to time limitations indeed (they’ll only be able to view it in its entirety after downloading it, or saving it to their own Dropbox account). Those limitations depend on…

Hi @"Jay Lalwani"! I can see you’ve opened a new ticket in our system, so our support team will check the status of your Dropbox account and confirm what happened. I’ve also left them an internal note in the meantime.

Hey @"HM452", did Walter’s suggestion work for you? Keep us posted.