Megan Dropbox Community Moderator

Hey @"Katriina1"! Sorry to push back on this, however in order for me to have a visual of the issue I'm going to need a screenshot of your plan page. It'll help me get a clear idea as to what's taking up space in your account, and how much your usage is. 

Hey @"dauten"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"Smaranzky", welcome to our Community! Do you notice this type of behavior with all of your videos, or just some of them? Can you use an entirely different browser, or incognito tab in order to see if the behavior remains the same there? While you're at it, please make sure you clear the cache of the current…

Hey there, @"ananas123", let's see what we can find about this! You can view and manage your Backups both online, and while using the Dropbox desktop app by following these steps: * Go to https://www.dropbox.com and sign in. * Click the grid icon in the left sidebar and choose “Backup.” * Or go directly to…

Hey @"Kate01", thanks so much for the heads up! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"dotvision"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey there, @"jadulhaque", I'm really sorry for the inconvenience this situation has caused. I've taken the time to review your communication with our support team, and I can see that your #26150245 ticket number is still ongoing. The best course of action is to continue via email with any follow-up questions that you might…

Hey @"GregMasters", thanks for writing back to me! They're limited to 2GB max, and the content shouldn't count against their own quota, that's correct. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"GregMasters", welcome to our Community! A person uploading content to a file request does not need to have a Dropbox account, and even if they do the content shouldn't be utilizing his own quota. These contributed files will use quota in your account and will contribute to your bandwidth limit for shared links. This…

Hey there, @"Ejody"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @"jlutton", welcome to our Community! You mentioned that the app is getting stuck during start-up. Can you let me know exactly what happens? Do you see any specific errors when you're trying to open the app, or is it unresponsive? Feel free to send me a few screenshots if you have any, or the .txt file of the…

Hey @"LaloDestra"! Happy to see that your issue is now resolved! ⭐ If you need something else, please let me know and I will be more than happy to help every step of the way. 👩‍💻

Hey @"hesten", I hope you're doing well! To confirm what @"Rich" mentioned, 400 is indeed the manual upload limit that you can use unless you're using our mobile app. You can read more about that here. I also suggest that you try smaller batches, to check if the behavior remains the same. If you need something else, please…

Hey @"steenlys", welcome to our Community! Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number, in order…

Hey there, @"LaloDestra", welcome to our Community! Have you checked your Backups page here to make sure Dropbox Backup isn’t currently enabled and taking up space from your account? Is this page empty? If not, you can disable this feature by following these steps. Let me know more, and we'll take it from there!

Hey there, @"Kate01"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"davidr178"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"K14M"! To confirm, Google Chrome or any other supported browser works? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If so, then could you try temporarily disabling them to see if this helps? Lastly, can you…

Hey @"WIRL"! Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try temporarily disabling them to see if this helps? While I'm investigating this, could you try adding no-reply@dropbox.com to your inbox in order…

Hey there, @"insaneshayne71", let's see what we can find about this together! As a first step, have you verified your current email address before changing the email? Could there be another Dropbox account already associated with your secondary email address? Lastly, could you try adding no-reply@dropbox.com to your inbox…

Hey there, @"WIRL"! Give me some time to look into this, and I'll get back to you as soon as I have more info. Thank you so much, your patience is appreciated!

Hey @"pdrac"! I can send you an email, in order for us to investigate further. Please reply back to me, and we'll see if there's anything that we can do about this. See you there, thanks! 

Hi there, @"WIRL", sorry to hear you're having issues with changing your email address of your Dropbox account. As a first step, have you verified your current email address before changing the email? Could there be another Dropbox account already associated with your new email address? Lastly, can you try clearing your…

Hey @"Maray7611"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"unhappyop"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"johnrob"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @"K14M", let's jump right into this! Can you please let me know how long this has been happening for? Could you also confirm that you've already tried another browser, clearing your cache or an incognito window and you're still noticing the same behavior? I’d also suggest that you make sure your browser is…

Hey there, @"MackeyIV", welcome to our Community! I completely understand where you're coming from, so let's see what we can find out. Would you mind sending over a screenshot of your plan page, in order for me to have a visual of what it reports there? How large is the shared folder that you're trying to add to your…

Hi there, @"ZhengTzerDev"​, let's jump right into this! Can you please let me know how long this has been happening for? Also, just to clarify, is this affecting all of your Dropbox Paper docs, some or just one? Keep me posted! 

Hi there, @"pdrac", welcome to our Community! One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case? You can also check this section of Help Center for more info and this FAQ right here. Can…