Megan Dropbox Community Moderator

Hey @"TM100"! If the app is still syncing that might be the culprit there. Essentially the app needs to be fully updated before any of the changes that you make get applied. When you say you logged on and off, do you mean that you signed out of the app using these steps? Does the issue go away after rebooting your device…

Hi there, @"TM100", welcome to our Community! When did you first notice this behavior? Also, would you mind clarifying the app's syncing status? You can find this by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi. If you navigate inside your local Dropbox folder, and right click on a…

Hey @"Impalatech", let's jump right into this! Can you let me know what this pop up says? If you have a screenshot, you should be able to attach it here by clicking the camera-like icon when replying back to me. In some cases you might need to do it using a desktop device. When did you first notice that, and how much space…

Hey @"yavaldaronn"! Other than what I've already mentioned, I'm afraid there's not much that we can do. You can always reach out to our support team as a last resort to see if there's anything other information they can provide. If you need something else, please let me know and I will be more than happy to help every step…

Hi @"Azona", thanks for the speedy reply! I just reached out to your Community-linked email address, in order for us to have a closer look into this. Please check if you received my reply. Thanks!

Hey all, thanks for the update! Based on all the necessary info we've gathered, this issue seems to be stemming from Avast, and not us. I'm afraid our hands are a bit tied here in regards to this. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi there, @"yavaldaronn" let's jump right into this! At the moment, referrals and the various device promotions are your best shot at earning some bonus space. You can see more about our referrals here, and about our promotions here. Since you've already reached the maximum space you can earn from using our referrals, I'd…

Hey there, @"Azona", welcome to our Community! Based on what you described, you’re trying to obtain the security code when trying to regain access to an account associated with an email you no longer have access to either. I checked on our system, and it seems an agent replied back to your request asking for more info. Can…

Hey @"Cameron Knott", let me jump in here! If you follow these steps, do you notice the same behavior? -Open the Dropbox mobile app. -Navigate to the folder where you want to save your file. -Tap the "+" (plus sign) at the bottom of your screen. -Choose "Create or Upload File". -Select the files you want to upload from…

Hey @"Berke Mert"! When did you first notice this behavior? If you could also send me a screenshot of the pop-up message that you mentioned I'd appreciate it, in order for me to have a visual. Thanks!

Hey @"cyeager"! When did you first notice this behavior? Also, does this happen when you try to upload content using our website too? Would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your…

Hey there @"K14M", let's jump into this! I'd suggest that you start by restarting your device. Do you still have a problem renaming or deleting the folder after that? Once that's done, please kindly note that if the application detects that another Dropbox folder already exists on the computer, it should give you two…

Hey @"boomerace"! It might sound trivial but can you try to restart your device, and then follow the steps mentioned here? Let me know of any updates!

Hey @"CarlaD"! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hey @"LeilaB"! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hey there, @"RJain"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"NBCVA"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi @"TroyK", welcome to our Community! If you access a folder of yours on our website, and then click the gear icon on the top right part, next to the folder's name you should be able to see the option "Folder settings". Please try clicking there, and you should then have the "Show deleted files" option, which will show…

Hey @"Will9001"! I take it that everything is back on track, right? Amazing news, that's what I like to hear, or read in our case. 😉 I'll be one post away if you need anything else, thanks!

Hey @"Oleksii Ug", let's jump right into this! First of all, I'm so sorry to hear about that, I'll try to help as much as I possibly can. I went through the active ticket you have with our agent, Rachel and I'd also like to suggest that you continue troubleshooting with her. That is because she has more specialized tools,…

Hey @"TheWatcher", let's jump right into this! You can invite both existing Dropbox users and people who don't yet have a Dropbox account to join your team, as long as they are not already a member of another Dropbox team. When you send an invite, the person will receive an email and can join your team by following the…

Hey @"aqlex239", thanks for posting here today! Try to delete the existing backup that you see there, and that should do the trick. If you face any problems, I'm always here to help! Thanks!

Hey @"dhruvbansal22"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"IQ70", let's jump right into this! As you're running a beta version of Mac OS, it's not currently a fully tested or supported environment for the Dropbox desktop application. You can see a list of our system requirements here. While we support a variety of operating systems, we are unable to support these versions…

Hey @"Richard36"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Have a lovely weekend ahead,enjoy! 😊

Hey @"redcoatd"! Have you tried to free up some of your account's quota to see if the pop-up remains? You'd need to bring your account below its allocated storage, in order for the message to get removed from the desktop app. 

Hi @"npt_box"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @"georho31"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"dhruvbansal22", welcome to our Community! Is it possible to clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you can also take a look here. If that doesn't help don't worry about it, I can reach out via email to assist you further.…

Hey @"Sin_Shadow_Fox"! It seems that your posts are getting removed since they're duplicates of your original post, which is the one here. I've already forwarded your feedback and comments in regards to our desktop app to the appropriate team. We can't make any promises that this will be implemented, but we'll definitely…