Megan Dropbox Community Moderator

Hey @"akrogun", thanks for posting here! I also checked with our team about this, and I'm afraid that as @"Rich" confirmed, it wouldn't be possible to configure the app in such way. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"mz5", thank you so much for the details! Although you've already tried a few things, can you also perform an advanced reinstall using the steps I provided earlier? If the behavior remains the same, let me know and we'll proceed accordingly. 

Hey @"DRW68", let's jump right into this! I'd also love to have a visual of your plan page and what it reports in terms of your account's quota. Also, do you see any active Backups on this page perhaps? That could be the culprit. Keep me posted!

Hey @"Brian M", thanks for the speedy update! I'll take that as a win! 🤗 In any case, if you need anything else give me a shout, thanks! 

Hi there, @"brunob1" welcome to our Community! Based on your info you used these steps in order to delete your Dropbox files. With that being said, can you clarify if you can locate your temp folder in your File Explorer? It's most likely located inside your Dropbox folder. Could you try quitting the Dropbox desktop…

Hi @"Brian M", let's jump into this! Can you let me know the exact error or behavior that you notice on your end when trying to update our desktop app? Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router…

Hey @"zmlekj"! Could you make sure that you're checking your Community-linked email address? While you're at it, please make sure that you're also looking in your junk/spam folder, to ensure that my message didn't end up there. Thanks a bunch!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"AlexandreCruz"! Have you tried right clicking on the cloud icon folder, and manually making it available offline? If this doesn't work, then please try signing out of the app and then back in. Keep me posted, and we'll take it from there!

Hey @"obsidianspider"! Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? One more important thing. Based on the app version…

Hey @"PGB99"! Still stuck with this, or did you work some magic and fix it? Do you have any updates? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"wontonmedia", I hope you're doing well! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else!

Hey @"Chatters48", I hope you're doing well! Just popping in to see if you've had a chance to look at @"Mark"'s last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Millsy1", I hope you're doing well! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"TheSweede"! Thanks for letting us know that your issue is fixed, and for all the added details! We'll be one post away if you need anything else! 😇

Hey @"curiousfrosting"! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else! 😇

Hey @"MuhrDesign"! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else! 😇

Hey @"themanicotti"! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else! 👩‍💻

Hey @"cbloch"! Happy to see that your issue is now resolved! Give us a shout if you need anything else! 😇

Hey @"bluespiano"! Sorry for our late reply here! As a first step, could you let us know the exact OS version of your computer and the version and syncing status of the Dropbox desktop app as shown in your taskbar at the moment? Just to confirm, has the update finished or is it still ongoing, and does the number of files…

Hey @"mdcowby"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"loftylobster"! I'm going to need some account-specific info in order to investigate further. This is why I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey there, @"Joy18" let's see what we can find about this! Would you mind clarifying your account's current quota? You can check more about this here. If you visit your account on Dropbox.com are you able to open and view your files there? Also, when you check your local files inside your Dropbox folder, what is the icon…

Hey @"Sin_Shadow_Fox", I hope you're doing well! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve. If you need something else, please let me know and I…

Hey @"aahamilt", let me jump in here too! How large are the videos, and does it happen with all of them? Have you tried previewing the content using an entirely different browser, or an incognito mode without active plug-ins? 

Hey @"plutogenie", thanks for letting me know more about this! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. I'll…

Hey @"DeborahPlowman", thanks for posting here! Are you talking about an individual folder, or a shared one? Do you see the two-people icon on the folder itself? Lastly, what are the options you see when trying to remove the folder from your Dropbox account? Keep me posted, and we'll take it from there! 

Thanks for letting us know more about this @"Photo O." If you need anything else, just give us a shout. 😄

Hi there, @"zmlekj"! I'm happy to investigate further. I went ahead and opened a ticket on my end for you. You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there. Thanks a bunch!

Hey @"mwen001", thanks for posting here! Your comments on our plans have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to…